B2BiQ

B2BiQ

By Seth AdlerNewsBusiness News
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B2BiQ episodes

  • CX: Tula Heikenan, Telia

    "You always have different angles to consider, but gradually data is getting a bigger role in the decision making. If you would say that you would make big decisions based on just some big data outcome, it's not that easy.You have to consider different angles." - Tula Heikenan

    23 min
  • PEX: Ravi Rao

    "if we really want to help organizations advance, if we want to do things like process excellence, we can't get there without emotional excellence. That's the stripping point." - Ravi Rao

    32 min
  • SSON: Nadia de Villa, Manulife

    "It's truly how we interact with our customers through any digital channel that they want to interact with us with. Plus, how do we eliminate all manual roadblocks in that interaction, and also eliminate and accelerate how we deliver on the service." - Nadia de Villa

    27 min
  • CX: Maria Marino, Windstream

    " It's fun to see an open source, passionate group of people go after an idea. To kind of try and bring it back to its roots, and make it an extremely useful application that solves business problems, at the same time, creates new markets. I think it has blockbuster potential." - Maria Marino

    19 min
  • PEX: Andrew Moore

    "There's a new distinctly different, ever changing, highly complex as business as usual for the CEO and it's based on constancy of change and necessity of innovation. So the job's never done" - Andrew Moore

    31 min
  • AIIA: Nadia de Villa, Manulife

    "A lot of folks are raising their hands. Our challenge within is, we actually have to keep up in the up-scaling effort, truly understand what the change means and define what are the appropriate training components." - Nadia de Villa

    26 min
  • CX: Beju Shah, Bank of England

    "There will always be a demand for, “Give me the form of what you did last year just to make sure we're all right.” And there's going to be that full data spectrum, the full set of data shaped in between." - Beju Shah

    30 min
  • SSON: Kamila Grembowitz, Adidas

    "I don't think you can completely replace recruiter intuition and face-to-face time with some candidates, or even a call, and have a feeling of the person. Because some people have great CV's, outstanding CV's, wrote for them probably, and it doesn't mean they are those people who are there on the paper." - Kamila Grembowitz

    30 min

About B2BiQ

From the publisher's feed

B2BiQ features personal conversations about the business disciplines of Process Excellence, Shared Services, Customer Experience and Customer Management.