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B2BiQ features personal conversations about the business disciplines of Process Excellence, Shared Services, Customer Experience and Customer Management.... more
March 19, 2019PEX: Matt Gustitus, Eli Lilly"I love the opportunity to be able to really utilize whatever we're doing in many different forms." - Matt Matt Gustitus...more27minPlay
March 18, 2019SSON: Anders Emil Balk-Møller, Danske Bank"We want to be on top of our business owners' minds. Okay, if it's too expensive, or if it's too time consuming, it's too much into the future. We should be the first thing that they think about." - Anders Emil Balk-Møller...more27minPlay
March 15, 2019AIIA: Will Swanson"Eventually you hit critical mass and then there aren't those big issues anymore and you've got to start to really find the little stuff." - Will Swanson...more32minPlay
March 13, 2019CX: Anil Bhavnani, Pfizer"I encourage people to up skill themselves. And really that's my conversation with a lot of my direct reports and the people who do work in our shared services, that you know you've got to change with times." - Anil Bhavnani...more35minPlay
March 12, 2019PEX: Ale Marvaldi, Richard Conroy, Sinead Divine, P&G"You need to have an openness to listen and that's been something that has come naturally to some people, but not to others. So we've got to develop that from the bottom up, and the top down and P&G's great at driving this kind of diversity " - Sinead Divine...more22minPlay
March 11, 2019SSON: Beju Shah, Bank of England"Get your data right, get it clean, get it well defined such that people can report against it and have it clearly identified." - Beju Shah...more30minPlay
March 07, 2019AIIA: Matt Gusteitus, Eli Lilly"I think the key thing is really helping people understand that you've gotta get on the path and get moving. Because if you're worried about something or you're afraid of taking risk, I think that's gonna really hurt you in the long run." - Matta Gusteitus...more26minPlay
March 06, 2019CX: The Mayor of Vilnius"If you want to get talented people, you have to invest here. " - Remigijus Šimašius, Mayor of Vilnius...more23minPlay
March 05, 2019PEX: Sinead Devine, Roxanna Lungu, Lauren Radcliffe"We develop it together, me and the machine. I provide inputs. I see what's coming out. Either I update my initial beliefs or I update how I programmed it. " - Roxanna Lungu...more33minPlay
March 04, 2019SSON: Justin Reilly"If you don't understand why diversity is important, and you're doing it because you were told it's important, you're already losing." -Justin Reilly...more30minPlay