B2BiQ

"When I see say that a solution applies to most of our customers, I do not necessarily mean a successful solution that can be rolled out. I think that is key lesson because I think what we have learnted is the whole customer journey and I'm having these different types of customers we cater to is more important than saying these are just a set of markets we want to go to." - Deepak Subbarao

"Every day there are new things. And we are in a time where you're going through digital transformation, and digital transformation is a never-ending journey." - Moh Al Gadban

"Today, we have 150,000 people, and out of that, we have couple hundred data scientists. We want to share the same platform. We want to share the same data. We want to have same results. Therefore, we want to have a common platform." - Meltem Ballan

"The more experiences you get in your life and the more you move around and there are many challenges ahead, you just become less naïve." - Kate Levchuk

"There's a designated time for something to happen. And that's what the Hindu philosophy talks about. They say karma, if you have good deeds, things will happen at the right time for you so you don't need to rush. Wait, and when the time is right, it will happen." - Anil Bhavanani

"I think there's a big new revolution in the industry where people are going to a sad face, a neutral face and a happy face, really oversimplifying , and I think there's some merit to that." - Will Swanson

Sai Gridhar Ramasamy joins us and shares his unique approach to implementing AI: "We don't go to our traditional IT and get any results out of them or try and get results out of them, but then we have our own machine learning team, which we call the machine intelligence program, under which we have various intelligence automation, robotic process automation labs, that we try and think and come up with new ways of doing things, and we have the flexibility to test it."

James Potter joins us and shares how implementing robotics influences the customer experience: "We wanted to do something which got those first few robots built in each department. Fund some ideas on the ground across the 29 Ministry of Departments that could lead to automations. They might not and they might not be RPA specific. They might be other tools that are better suited, but just trying to engage that conversation at a practical business level."

"I approach it more holistic, and before we start building a bot we really think it through. Having a different title and different name for the department, actually gives people a different feeling." - Sebastian Zeiss

"No one believes you. Everything goes according to plan. Forecasts are always hit on the nose." - Matt Gusteitus