B2BiQ

"It's very clear that Vilnius is the right spot if you are looking for a good location, not just for shared service centers, but for competent centers because it has well educated people." - Remigijus Šimašius, Mayor of Vilnius

"The play that you see from a lot of the people here and a lot of what we're trying to achieve is we're chasing what's possible versus what's needed." - John Barraclough

Einar Michaelson joins us and shares insight to the initial limitations of implementing RPA: "You should have good control of your processes and systems and the user interfaces. Are they changing every other week or every three months? Those kind of things play a part in what you choose to automate and how you go about it."

"We are actually able to predict the right recovery mechanism. Not just predict who can go delinquent. That we have done with a couple of banks. One in the United States and the other one in India as well. That becomes a huge power of AI." - Chris Gilmore

Justin Reilly joins us and shares insight into decision making for companies large and small: when you're starting companies you have the problem of, I don't have enough money to do this, so I need to focus on the most valuable, most tangible problem that I can solve with the talent that I can get. When you're at a big company you have the opposite problem, which is I have all the money and people in the world. Even when people feel like they're on budgets, they still have more budget than the guy that's trying to start the company to solve the same problem."

"Sometimes, it's a worthwhile thing for customers to understand what is happening in industries adjacent to them, not just in the similar industries." - Chris Gilmore

"We are still helping the clients help in their digital journeys, but what we are doing here is looking forward, creating IP which we believe might help the clients in the future." - Chris Gilmore

"We run something called Expert Career Digitization, and that's something we really started develop people from operational departments to become digitization expert. They could become RPA programmers or analysts, or AI experts, and that gives them the perspective. So that's good, and of course it also helps with all of the questions of labor council." - Sebastian Zeiss

Einar Michaelson joins us and shares insight to the initial limitations of implementing RPA: "You should have good control of your processes and systems and the user interfaces. Are they changing every other week or every three months? Those kind of things play a part in what you choose to automate and how you go about it."

"A bank should have the freedom to delve into the technology realm. It shouldn't shut itself down from actually getting into technology at all, because it's going to be left behind, but then it's always going to be banking that is its core principle. Innovation is something that we always aim at." -Sai Gridhar Ramasamy