The Smooth Talker is just peculiar. First, there's a real estate deal that just sounds way too good to be true, then there's the big client deal that has multiple meetings in different places, and then there are the unclear expectations. Germaine tells us about this particular client and throws in some great tips on communication, boundaries, and expectations, all the while demonstrating how conscientious he is in regards to the needs of his clients.

You'd figure that working for another contractor would make communication easier, right? Wrong. How do you handle a situation where your client tells you how to do your job - after looking up instructions for a completely different project? Don't be these people. It's alright to communicate with your handyman, but you need to remember that you hired him for a reason.

For complete show notes, links, and information about my guest, please go to https://wiserva.com/2020/06/08/larry-towner/

Roman Prokopchuk is all about adding value - and he definitely delivers in this interview. Not only does he give us all some great tips about how SEO and Digital Marketing work, we also have a great conversation about communicating with clients, the importance of honesty, and making sure your values are aligned. We also talk about emotional intelligence, realistic expectations, and how someone you thought would be a bad client can actually turn out to be a very good one.

For complete show notes, links, and more information about Roman, please go to https://wiserva.com/podcast

Carrie and I agree that pretty much everything about podcasting is fun - except micromanaging clients that end up refusing to pay you. Carrie reviews a bad client experience with honesty about the boundaries she should have set, the red flags she shouldn't have ignored, and how this experience helped her grow and have great client relationships going forward. We mention some behaviors that may indicate that you are a bad client, give you some security advice, and discuss the merit of talking about these types of experiences so others can learn from them.

For complete show notes, links, and information about my Carrie please go to https://wiserva.com/podcast

Perry Phillips has worked in the service and sales industries for a long time. Between tending bar and selling cell phones, he's got some great stories of bad customer behavior and great tactics for calming angry or anxious customers. He talks candidly about why he didn't want to be a manager in the service industry and gives some great insight on not taking shit from your supervisors.

For complete show notes, links, and information about my guest, please head on over to wiserva.com/podcast

Adrienne's story will resonate well with all of us: you start out wanting to please the client so you give them a bunch of work, they don't pay you, and then they ghost you. For those of you who are good with SEO, the second client will have you nodding your head and cringing all at the same time. We find some great advice from a fence builder and Frozen II, and ultimately talk about how to learn to recognize your value.

For complete show notes, links, and information about Adrienne, please go to htts://wiserva.com/podcast

How do you handle someone who is in denial about his problem? Matthew has been teaching anger management for ten years and shares his story openly with us: how he started teaching, how he dealt with unwilling participants, and the client that still weighs on his mind today. He still teaches anger management online through his podcast and YouTube channel and shares a helpful hint for those of us who need it.

Nanci Watkins is not your run-of-the-mill accountant. She's built a successful business and an amazing team in just over two years, and she's done it (in part) by learning to let go of bad clients! She talks to me about the clients that have hired her and made it clear that they don't trust her, the clients that tried to blame mistakes on her - even though they were made before she'd even started working with them, and the person who didn't want her to save them $30k. She's learned valuable lessons from everyone she's worked with and is willing to share these lessons with all of us. Enjoy!

So far, we've talked about online clientele only. This week we talk about the bad clients that we deal with in-person, which can arguably be tougher since you're in the same physical area. From the half-bald woman who wanted to squeeze as much volume out of her hair as possible, to the person that drank gravy straight from the boat, Tish regales us with stories from her careers as both hairstylist and server.