It is not only about telecommunications itself that delivers the best experience to the end consumer. It is about the quality of the call, low latency, national support, devices used, etc. There are some options that also enhance the experience such as video and voice to text.

Voice to text is one not too many have had access to since it is rather pricy. However, Banafo is an open-source voice to text technology that is available and includes interfaces to many widely used packages such as Zoho, Zendesk and Chrome.

Joachim Vanheuverzwijn

Joachim Vanheuverzwijn, CTO of Banafo, speaks with Don Witt of The Channel Daily News, a TR publication, about the technology. For carriers that want to develop their own solution, Banafo can be a big help and save time and money for those that need to supply the option.

Listen in to the discussion and learn how the technology evolves over time!

For those that just want to use something now, Banafo is available free for limited usage. However, it would allow you to record and transcribe your conversations with one click. It would also allow you to record within your favorite Web conferencing tool and provides integrations for most of the major CRM management tools.

Add it to your browser so you can record and then convert to text. It will make many difficult time-consuming jobs much easier and painless.

For more information, go to: https://banafo.com/en