Intention to switch main bank accounts around the world is at an all-time high. In the world’s largest markets, up to 34% of consumers are considering changing their main bank provider. In the US it has never been higher at 25%.  

Banking Uncovered host Charles Green talks to Jim Marous, a top 5 retail Banking Influencer, global speaker, podcast host and co-publisher at The Financial Brand, about the market dynamic causing this trend, the proliferation of digital, AI and fintechs. And much more. 

In the first of two podcasts Jim and Charles dive into the challenges traditional banks face in keeping up with digital platforms, and the opportunity the data they hold on customers represents.  

Topics discussed include: 

• Redefining switching: The dynamics behind switching behaviour today and how the definition of switching has changed 

Don’t miss part 2, subscribe on your podcast app today. 

RAA Insurance won three prestigious awards in the Australian Banking & Finance Awards 2024, Most Recommended General Insurer, Best Motor Insurer and Best Home Insurer. The Awards celebrate the financial service providers who have outperformed their peers, and often exceeded the expectations of their customers. Unlike other awards programmes, winners are determined by customers and are backed by data.   

In this engaging episode of the Banking Uncovered Podcast, Chloe James, Banking Uncovered Co-host at RFI Global, speaks to Tara Page, Chief Executive at RAA Insurance about how they achieved customer excellence and how they are addressing many of the challenges the insurance industry is facing worldwide, including the impacts of climate change and cost of living crisis. 

By keeping their members' needs at the forefront, RAA Insurance ensures its products offer value for money while addressing affordability and providing quality service.  

Topics discussed include:  

• The challenges facing the industry including climate change, the cost-of-living crisis and the aftermath of the pandemic

The banking sector has undergone a radical transformation over the past decade. Fourteen years ago, when our podcast hosts first met our guest, there were no fintechs or neo banks. Now, the world’s top 20 fintechs significantly outvalue the top 20 traditional banks. So, what does the future hold? How should traditional banks navigate this changing landscape? 

In this engaging episode of the Banking Uncovered podcast, Charles Green, RFI Global’s Founder, and co-host Chloe James, speak to Brett King, founder of Moven and host of Breaking Banks, investor, author and futurist, about how AI and technology are shaping the future of banking. They explore changing customer behaviours, particularly among younger generations, who prefer digital solutions over physical branches. They discuss how banks in different regions, like the US, are adapting their branch strategies and integrating digital services to meet customer expectations, the next big transformations in the industry and much more.   

Topics discussed include:   

• The phenomenal global growth of fintechs and neobanks 

Tune in to gain valuable insights into the digital revolution in banking and what lies ahead for financial institutions and fintechs. 

Explore all our past podcast episodes here. 

Steve Weston, Head of Everyday Money Management at Barclays, discusses his career journey, including his role in founding neobank Volt and his return to Barclays UK. He shares valuable insights into the challenges and experiences of working in both a fintech startup and a traditional bank. 

In this engaging episode of the Banking Uncovered podcast, Charles Green, RFI Global’s Founder, and co-host Chloe James, speak to Steve about the future of digital banking for neobanks and traditional banks. Innovative strategies for maintaining customer relationships beyond digital transformation, the concept of super apps, AI and cyber security and much more. 

Topics discussed include:    

• The future of neobanks and the increasing need for them to act more like traditional banks, especially regarding customer service and fraud reimbursement 

Explore all our past podcast episodes here. 

Did you know that half of SMEs globally are increasingly turning to non-traditional financial providers? As their trust in these new financial solutions has grown, many are now obtaining a wider range of financial products directly from these fintech providers. Additionally, numerous SMEs are forming partnerships with these innovative companies to enhance their value propositions and refine their lending practices.  

In this episode of the Banking Uncovered podcast, Charles Green, RFI Global’s Founder, speaks to Jane Prokop, Executive Vice President and Global Head of Small and Medium-Sized Enterprises at Mastercard, about investing 7 billion dollars over the last five years in cyber security, how SMEs can use generative AI to automate a lot of admin tasks, open banking and much more.   

Topics discussed include:   

• An increase in SMEs looking to switch their main banking and payments providers

Explore all our past podcast episodes here. 

RFI Global data shows that 75% of consumers and 1 in 4 SMEs in the UK are looking to switch their main bank - a HUGE threat to the high street banks that hold most of these relationships. 

In this episode of Banking Uncovered, Chloe James sits down with Dave Birch, International Keynote Speaker, Author, and all-round Payments Guru. They talk about SME switching trends, the challenges of scheduling payments, managing overdrafts, dealing with financial crime and much more. 

Topics discussed include:  

• The implications of big tech in digital payments

Explore all our past podcast episodes here.

Bank switching rates for SMEs in the UK and other countries are high, and SMEs are expecting more innovative solutions. 

In this episode of the Banking Uncovered podcast Charles Green, RFI Global’s Founder, speaks to Richard Davies, CEO of Allica Bank, about the trends in SME banking, the challenges and opportunities they represent, and much more. 

Explore all our past podcast episodes here.

Banking Uncovered co-host Chloe James, speaks to Surendra Chaplot, Global Head of Product, at standout fintech, Wise about the biggest opportunities for fintechs and traditional players when it comes to money transfer amongst consumers and SME’s, how to give customers exactly what they want (and need), the threat to traditional banks and much, much more.

Explore all our past podcast episodes here.

Charles Green, RFI Global’s Founder, speaks to Rupert Lee Browne, Chairman and Founder of Caxton, about how to build a fintech brand that engenders trust, the importance of transparency, security and a customer-centric culture. 

Explore all our past podcast episodes here.

Charles Green, RFI’s Founder, speaks to Olivier Crespin, four times bank founder, about the captivating world of digital banking and the opportunities generative AI and other technologies bring for banking.

Topics discussed include:

• The importance of building a bank as a platform

Explore all our past podcast episodes here.