A customer first mantra often exists in financial institutions as it’s the most effective way to grow revenue. Yet, customers are still feeling undervalued

When competition is prioritised over retention, and competition is intense, retaining customers is challenging.

With the pandemic accelerating the adoption of digital channels, how are banks going to ensure their customers continue to feel valued?

Download Report Now: https://campaigns.rfigroup.com/pegareport/ 

Hosts: 

Kate Wilson and Anna Shaw - RFi Group

Producer: 

Taylor Henderson - RFi Group

Hosts: 

Kate Wilson - Research Director & Deputy GM - RFi Group 

Anna Shaw - Head of Client Insights - RFi Group

With Guest: 

Kristy Duncan - CEO & Founder - Women in Payments

Produced By: 

Taylor Henderson - Marketing Manager - RFi Group

Join Anna Shaw and Kate Wilson as they discuss financial wellness and inclusion. Joined by Mariko Braswell from Move78 and Dr. Vinita Godinho from Financial Resilience Australia as they discuss the challenges that generations are facing with their financial wellbeing. They discuss their partnership to create the APAC Financial Wellness Initiative as well as their global alliances. 

Hosts: 

Anna Shaw - Head of Client Insights. RFi Group

Kate Wilson - Research Director and Deputy GM AUNZ, RFi Group

Producer: 

Taylor Henderson - Marketing Manager, RFi Group