Welcome to the very first episode of Bartender Bangaz, where we pour out the truth, straight no chaser! Host Mark the Shark AKA Shmark is joined by legendary bartender and entrepreneur John Dell'Orto (Dell) for a deep dive into the wild world behind the stick.

Dell, who went from accidentally bussing tables to co-owning a popular cocktail bar, shares his philosophy on handling the job's toughest challenges. Get the full breakdown on dealing with nasty, rude customers: why Mark loves a "shitty customer" (it's a challenge!), the art of "killing them with kindness," and the crucial moment you realize a patron is a "negative variable" that needs to bounce to protect the positive energy of your bar.