Sophie Costin from Make Real reveals how immersive technology and AI are transforming learning inside some of the world’s biggest organisations. From emotion-aware avatars to digital rehearsal spaces, this episode explores how the metaverse is evolving into a safe, responsive environment where people can practise, fail, and grow.
Make Real’s award-winning work blends behavioural psychology with game design to create powerful learning tools used by brands like London Business School and the London Stock Exchange Group. This is the future of training - where failure isn’t feared, it’s designed for.
BASELINE exposes the truth behind AI’s unstoppable rise.
In-depth interviews with AI experts, real analysis, and insights you can trust on the technology reshaping our world.
EPISODE LINKS:
https://makereal.co.uk
CONTACT IAN:
Web: https://www.baselinepodcast.com/
Email: [email protected]
Linkedin: https://www.linkedin.com/in/ian-smith-a803701/
EPISODE CHAPTERS:
00:00 – Welcome to BASELINE040
01:05 – What Is Make Real?
03:20 – The Metaverse Is Becoming Tangible
06:45 – From Gaming to Training: Crossing Worlds
09:10 – Go-Karts, Pac-Man, and Projection Mapping
11:50 – Safe Spaces to Practise Difficult Conversations
14:30 – AI, Emotion Recognition, and Learning by Failing
17:55 – Digital Worlds That Feel Alive
20:40 – Privacy, Safety, and Real-World Impact
23:15 – The Future of AI-Augmented Human Skills
26:00 – Will the Digital World Empower or Control Us?
28:20 – Final Thoughts: Why Human Skills Matter More Than Ever
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