Um im heutigen Umfeld der zunehmenden Digitalisierung und sich stets ändernden Bedürfnissen der Kunden erfolgreich zu sein, müssen Unternehmen sich fortlaufend anpassen und weiterentwickeln. Dies ist einfacher gesagt als getan. Agile Organisationsformen sind in aller Munde und gelten als Patentrezept, um diese “konstante” Veränderung meistern zu können. Stefan Bryner, Leiter Personal Stadt Zürich Organisation und Informatik, und Mischa Ramseyer, Gründer Pragmatic Solutions und Agile Executive Coach, erläutern uns, wo das Patentrezept greift und wo dessen Grenzen liegen.

Weitere Podcasts auf: www.bearingpoint.com/talks

With the buying population of millennials increasing every day, the need for self-service is more crucial than ever. Banks must exploit technology disruptions to connect multiple dimensions of client demands into a platform. This will significantly improve the customer experience while speeding up the buying and advising process. Thomas Bennouna and Fred Schuster discuss how Virtual reality (VR) and Augmented Reality (AR) can play an integral role in bringing products, solutions and services from digital platforms into the hands of customers.

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Produced as configured: connecting customer, product and factory with digital product models

In the digital age of Industry 4.0, customer centricity and precise capturing of customer needs determine success or failure. Product configuration tools have been established in manufacturing for many years. They have been crucial to drive both sales and production. Today, it is possible to create a digital representation of the complete product variance models, connecting customer input with dynamically priced articles, drawing changes, all the way downstream to manufacturing and servicing, revolutionizing not only design and production, but also quoting, sales and after sales processes. With Nils Olsson, Chief Product Officer of Tacton, we discuss how digital product models connect customer, product, factory and services, enable a company-wide uniform view of all product variants and become a prerequisite for integrated processes during the entire lifecycle of a product.

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Importance and Implications of personal networks and digital insights in state-of-the-art customer engagement today

Ralph Schonenbach, network enthusiast and CEO of Envoy and Dr. Dorian Selz, co-founder and CEO of Squirro discussed with Ulf Sänger the potential present in our networks and unstructured data. What is preventing businesses from leveraging the information they have on their clients and contacts? Is there a way to aggregate and analyze this information to gain better insights? How can businesses use these insights to realize their potential?

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John Zeppos, Managing Director of Resilience Guard GmbH, discussed the challenges of Cyber Resilience with Sergiu Zaharia. How can major organizations withstand unknown cyber adversity already acting within their infrastructures, leaking data or affecting critical functions? Is there a way to prepare for the unexpected, how much preventative action is in this option and where to start from? A highly relevant topic, conveyed in a debate between one of the globally most recognized business continuity managers and a multi-disciplinary cyber security expert.

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Jürg Hofer, Daten Architekt bei der Emmi Schweiz AG und Vorsitzender des Stammdaten-Managementforums, diskutiert mit uns über die dringlichen Herausforderungen der Digitalisierung an das Datenmanagement. Zum Beispiel über den notwendigen Kulturwandel, um abstrakte Daten in Wissen umzuwandeln, was es der Emmi überhaupt erst ermöglicht, die Digitalisierung effektiv umzusetzen. Weiter zeigt Jürg Hofer auf, was der Grundsatz «die Intelligenz der Prozesse liegt in den Daten» aus seiner Sicht bedeutet. Illustriert wird dies durch praktische Ansätze wie die 360° Sicht auf Geschäftspartner, unternehmensübergreifenden Datenaustausch von Artikeldaten oder Prozesseffizienz durch Datenanalyse.

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Decentralised exchanges, tokenised assets and distributed ledger – is that leading to an economic environment where a banker is obsolete? Olga Feldmeier, Crypto Pioneer and CEO of Smart Valor, talked with us about the current situation and the potential of Blockchain Technology for the Financial Services Industry. Since the initiation of Bitcoin in 2008, Distributed Ledger Technology has gained momentum, with both Fintech Start-ups and traditional banks entering the crypto space. As Smart Valor is situated in the Crypto Valley in Zug, Olga could give us direct insights into current developments and the future impact of the Blockchain on financial services.

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Steffen Schade, Head of Digital Platforms of the AIA Group in Hong Kong, showed us the current technology trends in the insurance industry. How do Asian insurance companies deal with the digital challenge? Which investments are being made? It was outlined how Asian insurers are using new technical applications and real-life innovations in the battle for market share to meet the ever-increasing expectations of their customers. Claudio Stadelmann reflected on the Swiss market and examine which aspects are attractive for insurance companies in Switzerland and how new business models and technologies can optimize the value chain.

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Growing dominance of the "machines": How AI changes the financial industry. Let's dive into the world of Intelligent Agents. Artificial Intelligence supported conversation interfaces already allow a multitude of banking tasks to be carried out, ranging from answering simple customer questions to client onboarding scenarios. But are these Intelligent Agents able to meet today’s high expectations? 

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Digital revolution in the construction industry, smart planning solutions and the digital transformation "made by Schindler". Let's take a look behind the scenes of a new digital customer journey. It is about a customer engagement platform and a powerful set of tools designed for Schindler’s customers. They mark the start of a significant change in how customers and Schindler engage during the early phases of the sales process.

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