Because You Need to Know®

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Dr. Candice Borgstein is a Knowledge and Communication Design Specialist, with over 15 years of experience managing and designing strategic communications for digital finance solutions, financial inclusion, and various private and not-for-profit stakeholder projects. These projects are located across Sub-Saharan Africa, specifically Botswana, eSwatini, Lesotho, Mozambique, Nigeria, Rwanda, South Africa, and Zimbabwe. At the most intrinsic level, the goal of Candice’s work is to leverage her skills and expertise to demonstrate that communications is an instrumental function in any organization, and contributes to market information, poverty reduction, and knowledge sharing that is data-driven, evidence-based, and responsive to the needs of different audiences. Candice envisages this will ultimately facilitate appropriate information, promote advocacy, build brand reputation, and develop resilient, productive, and well-positioned organizations to attract investment and realize their goals through teamwork and innovation. #myKMjourney

She is currently the Communications Manager at FinMark Trust. In her time at FinMark Trust, Candice has worked on communication and business strategy alignment, event planning with content and collateral support, stakeholder engagement and negotiations with regulators and regional hubs, and content creation and curation. Candice holds a PhD in approaches to the interpretation and visualization of data in a dynamic digital world, an MBA from Steinbeis University in Germany, and a degree in Information Design. She participated in the first AI-KM certification from the KMGN. Candice sits on Knowledge Management South Africa (KMSA) board and is the KMSA AI Committee chair.

#myKMjourney

Dr. Hanlie Smuts is an associate professor in the Department of Informatics at the University of Pretoria since 2017. During her tenure in industry, she delivered consistent customer relevance across all digital touch points by empowering customers through convenient and effective self-service, and by driving growth through personalized digital offerings and adjacent ecosystems. Her lecturing and research role focuses on IT and the organization, with particular emphasis on Society 5.0, digital transformation, big data management, artificial intelligence and knowledge management. Dr Smuts is the deputy chair of the Knowledge Management South Africa (KMSA) board and has published several papers and book chapters in her field of study.

Maria-Rosa (Mia) Moroso is the Head of Information and Knowledge Management at the NATO Communications and Information Agency, and leads this effort since 2014. She is passionate about exploring ways for people to share their knowledge and expertise to become the best versions of themselves while growing their business or organization. Mia has a MSc in International Marketing Management with a major in new media marketing, yet her foundation lies in a MA in Linguistics which allowed her to transition from an Italian Foreign Affairs career to NATO in 1998 where her previous roles have spanned from Executive Support and Officer roles to Communications, Protocol, and Information Assurance and in various NATO Bodies.

KCO #NCIAgency OSCAR

I came to work at Chautauqua in 2004 as the chief executive officer of the Chautauqua Foundation and as the vice president of development for Chautauqua Institution. Sixteen years later, I gave up my role at the Foundation and currently focus on leading the advancement program of the Institution as senior vice president and chief advancement officer. In the latter role, I am responsible for the talented team that works with our philanthropic donor community to support the mission of the Institution. We build relationships with members of the community to assist them in fulfilling their ambitions for Chautauqua. It is incredibly rewarding to see how the community has responded to revitalize facilities, provide scholarships to young artists for study here, and bring the best thought leaders to our platform. Gift by gift, our donors ensure Chautauqua flourishes.Before coming to the Institution, I practiced law for nine years. For two years, I served as the assistant dean of development at William & Mary Law School. I served ten years as director of development, and then as assistant head for development at the Williston Northampton School in Easthampton, Massachusetts. I came to the Institution after serving three years as the assistant dean for development at the University of Michigan Law School.

Dr. Kraus has a boutique consultancy www.aht.ch with targeted business innovation solutions for department leaders. Over 30 years of experience as project manager in pharma and med tech industries with focus on team collaboration and ICT data analysis in research and development. Coach of agile methods, innovation culture and mindset. Knowledge management consultant and lecturer. Certified project manager IPMA. President of Swiss Knowledge Management Forum (SKMF). Creator of various knowledge management tools.

The KM model explained in the podcast.

Grit

Nadia is a senior manager at TechnologyValley. TechnologyValley is specialized in Conversational Artificial Intelligence for businesses which offers highly customizable products in the field. TechnologyValley’s proprietary AI technology provides many unique capabilities such as understanding multiple meanings per message, interacting with users via innovative Conversational User Interfaces and many others.

Bryan Choe is a young professional born and raised in Honolulu specializing in Technology, State, and Government relations’ strategies. Passion in anything physically and mentally demanding; from hiking Hawaii Loa ridge to venturing deep into rabbit hole algorithms; to community based activities with local neighborhood boards, to the battle against sequestration in the federal level.Whether it is process improvement or how to make our world and community a better place, let’s talk story over coffee!

Ved Prakash is a well-recognized senior industry professional with a global experience of 29 years in a variety of leadership roles with strategic, business and operational responsibilities, including large transformation programs. He is considered a thought leader in Knowledge Management with core expertise in enterprise KM strategy, governance, knowledge and social architecture, process, technology enablement, focus on content/collaboration, culture building and change management.

He is currently Chief Knowledge Officer (CKO) at Trianz, a silicon valley based management and technology consulting firm helping Fortune 1000 organizations transition to a digital enterprise. He is also an independent Digital and Knowledge Transformation Consultant to other organizations, and mentors startups on various aspects right from strategy to operations.

Prior to this, he spearheaded Knowledge Management at Montreal-headquartered CGI Inc. He led a large transformation program at CGI across Asia Pacific covering Sales & Marketing, Operations, HR, Finance and Delivery. In addition, he served as a member of the Global Application Services Council at CGI.

Sara Feldman is the Director of Member Engagement for the Consortium for Service Innovation, where she connects Members with resources to support their success and enhance their customer experience. She is a KCS v6 Certified Trainer and experienced with customer-centric functions in the software industry. With a foundation in Technical Writing and Knowledge Management, her previous roles have focused on professional development programs, customer self-service, Customer Success Enablement, and cross-functional Technical Content Strategy.

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