Becker’s Healthcare -- Ambulatory Surgery Centers Podcast

This episode, recorded live at the Becker’s Healthcare 30th Annual Business and Operations of ASCs, features Sarah Sterling, Director of Area Operations for Greater San Francisco and Silicon Valley at Sutter Surgery Center Division. Sarah discusses strategies for addressing workforce challenges, aligning staff with organizational goals, improving patient satisfaction, and ensuring patient voices are central to care innovation.

This episode, recorded live at the Becker’s Healthcare 30th Annual The Business and Operations of ASCs, features Janet Carlson, Executive Director of Commonwealth Pain & Spine. Here, she discusses the importance of ensuring easy accessibility for patients and managing the challenges of a high patient volume. Janet also shares insights into adopting new technology and offers her perspective on the current state of the ASC space as a whole.

This episode, recorded live at the Becker’s Healthcare 30th Annual The Business and Operations of ASCs, features Ali Ghalayini, ASC Administrator for Munster Surgery Center. Here, he addresses staffing issues and challenges within the industry, highlighting the effectiveness of cross-training methods. Ali explains how cross-training ensures all staff members are equipped to step in as needed, helping to mitigate staffing shortages and maintain seamless operations.

Adam Hornback, Administrator at North Texas Team Care Surgery Center, highlights the importance of prioritizing patient experience, safety, and operational efficiency in surgical care. He discusses the value of price transparency in fostering trust with patients, ensuring they feel informed and supported throughout their care journey. Hornback underscores how clear communication and a patient-centered approach build confidence and strengthen the provider-patient relationship.

Dr. Aimee Miller, Administrator at Lido Surgical Institute, discusses the challenges of managing supply needs and maintaining high standards of care in the aftermath of natural disasters. She also emphasizes the importance of fostering a positive work environment, showcasing how strong leadership and team morale contribute to consistent, quality patient care even during difficult times.

Tina Driggers, Administrator at Day Surgery Center, opens up about the challenges of managing patient wait times and staffing shortages in today’s healthcare environment. She shares innovative approaches her team is implementing to address these issues effectively. Driggers also highlights the critical role of transparency among care providers in improving overall patient care and fostering trust across the healthcare continuum.

This episode features Bruce Feldman, Administrator, Bronx Ambulatory Surgery Center. Here, he discusses key insights into his background, ASC specific trends he is keeping an eye on going forward in 2024, his excitement surrounding the advancement of robotics & AI in ambulatory surgery, and more.

This episode, recorded live at the Becker’s Healthcare 30th Annual The Business and Operations of ASCs, features Dr. Ali H. Mesiwala, Neurosurgeon for DISC Sports & Spine Center. Here, he discusses strategies for increasing patient volume while maintaining a high-quality patient experience. Ali also explores the benefits and challenges of integrating new technology within the ASC system and emphasizes the importance of financial transparency with patients.

In this episode, Alan Condon speaks with Melissa Waibel, CEO of Guam Surgery Center, about her journey from perioperative nursing to leading a cutting-edge ASC in a remote U.S. territory. Melissa shares insights into overcoming supply chain challenges, fostering innovation, and recruiting rotating surgeons to enhance healthcare access on the island.

Eric Schnapp, CEO at Resolve Pain Solutions, discusses strategies for balancing growth and cost management in healthcare. He delves into enhancing the provider and patient experience, emphasizing the role of well-prepared staff in addressing patients' financial concerns with empathy and clarity. Schnapp offers insights into achieving operational efficiency while maintaining high-quality care, showcasing the importance of teamwork and proactive financial guidance in healthcare settings.