Becoming Hospitality Leader

Want to ear about challenge and perseverance? Alright Enrique is the country manager of Sweet inn ( https://www.sweetinn.com ) and he will tell how to be a great country manager when you got 1209876543 tasks to take care of and how to build a trustful team. Enrique never stops to learn and I encourage you to do the same!! check " executive training".

This was the last episode of the Barcelona season, Bonus one even. As we did on the phone :-) 

Hospitality is about... money !! of course, if money is not coming in, nothing works. Alexis' company is about helping hotels to improve their finance and he will teach you a few about it. He built his own ( super) successful consulting company https://abalconsulting.com. Alexis will also tell you about how to build a winning team. 

As I explain it, meeting Alexi might make you want to know more about revenue management. Here is the online training I found : https://fr.coursera.org/learn/fundamentals-of-revenue-management

( the cover art of this episode is where we registered the podcast !!)

For this talk I tried to get you guys as much information possible about how to operate apartment hotels like a maestro, thank to Estella ;-) We are still in Barcelona for this talk. As the venues Estella is in charge off are perfect, I believe she will teaches you a lot about exigence and high performance. 

To get an idea about how a high standard apartment hotel looks like I encourage you to check their website on https://www.thestreetsapartments.com/en/index.html Their website is some of the best I've ever saw in hospitality. 

So much to say about this talk!! Firstly you will learn about the operation side of a boutique hotel with 9 rooms and how to give extra special customer service to make your guest feel like home. Then you will know about Olga who has been working in Spain, Dubai, Mauritius island and China! Last but not least you will learn how to handle working in hospitality with celebrities! 

Delicious talk in the voluptuous Martgot house that I recommend to check for interior decoration ideas. Cheer ! http://margothouse.es/

You guys know it... hospitality is not only about being a waiter or a cook... it is also about sales and marketing!!! Victor is working at some of the coolest venue in Europe (Hard Rock café, hey sounds great right?) and I had the chance to use a bit of his time to catch for you guys interesting information about how to do sales in an American way!!  

I don't put the link to the venue because you know how to find it ( obviously). Cheer! 

Alright let's admit it, working in hospitality means having the worst working hours ever.... ( those who has been through knows it). But a solution exists for those who wants to work in hospitality and have a normal social life: school kitchen !! Holidays during summer, finishing work at 5 pm, regular work schedule... sounds like the dream !!

Well Manel got it all. Plus he works at the MASSIVELY BEAUTIFULL school of Jesuïtes Sarrià and guess wants, he can see the day's light every day even if he is in the kitchen !!! 

More info about the school here, I put a picture of it as the cover of the episode so you guys can see why I'm such a fan of https://www.santignasi.fje.edu/ca

WOOWWW we were at a really nice venue this time! Alright, meet Joan Angli Sallares who is the fourth generation GM of the splendid Victoria Termes.  The venue is nearby Barcelona but I had to take a little bus to get there. Not regretting the trip! 

Joan will explain to you how to transform an old venue into a new concept without losing its soul, and how to settle your leadership when your family has been running the business for over 150 years.

To be honnest I went crazy about the terms under the venue and really encourage you guys to have a look on. They are really, really, really splendid https://www.termesvictoria.com/ 

This episode if made for those who are looking for creating a cozy and friendly atmosphere in their venue. In other words Yordan explains to you how to turn your customer into your best friends. And his strategy works! Maka Maka café is such a cool spot where people like to head for any kind of occasion, the pot is always full!

to know more about this venue ( and discover the best french fries of Barcelona) here is their website.http://makamaka.es/ You can even buy their tee-shirt there ! 

Yordan is also a hard-working man who has been managing venues since his early twenties, a good guide for newcomers in the industry! 

kids alert !!! Do you want to learn how to manage a venue which has a lot of families as costumer? Or how to drag  flow to your venue when the next door venue is a massive football stadium? 

Oscar Perez is the man to talk! He is the F&B manager of the CE Laieta. A spot club which owns also a bar, restaurants and a cocktail bar.  This is a great podcast for people looking into learning how to handle families and very loyal customers ( that have been coming for over 20 years). 

In case you might be interested to apply for a position there ( as it is really a cool spot to be), we encourage you to have a look on their website http://www.laieta.cat/ca/inici

Want to hear a great team leader talking? We carry on our stay in Barcelona with an entertaining talk with Yotam Fuchs who is the leader of the hostal Balkonis located in Barcelona. 

From Isreal to Barcelona, Yotam is a charismatic leader who put a lot of emphasis on how to be a great manager and getting the best of his team. Good tips from a very straight-forward leader who don't mind doing the dirty job if needed. You will discover in this talk how regularly you are supposed to paint a room to get its wall perfectly clean! The answer might surprise you. 

To know more about the hostal you can visit its website https://balkonis.com/fr/.