Join us on Behind The Chain for episode #31, with Special Guest - Rebecca Griffiths, Founder & CEO of Primis. 

To capture this latest episode, Joey and the BTC team were extremely lucky to have Rebecca fly in from Dubai, which is her permanent home - it made sense to squeeze the whole juice out of the lemon on this occasion, so strap in for 90 minutes of high class energy and expertise from a female founder in technology and who is transforming AI within the retail space!

Rebecca covers the reasons why her eCommerce specialism is taking the market by storm across the GCC Middle East Region, as she delivers on all accounts when it comes to providing the infrastructure, intelligence, and integration that brands need to sell anywhere, ship everywhere, and satisfy every customer, making global commerce feel as simple as selling next door.

How good would it be to run a robust customer experience platform, built to automate cross-border compliance and unify the global customer journey?

Joey & Rebecca cover:
• The biggest operational challenges & benefits of building a business from Dubai
• What the required GTM strategy when it comes to selling cross border & tech
• What leadership challenges are faced and how they are combatted
• The key to building a sustainable brand

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - [email protected]

Join us on Behind The Chain for episode #30, with Special Guest - Tom Forbes, CEO of Segura. 

In this latest episode, Joey and Tom dive into his career and how his life choices and professional drive have lead him to become the CEO at a company that supports the ecosystem through Supply Chain - this episode offers a valuable insight into one of the only ethical solutions within the industry right now, as Segura imparts sustainability and efficiency with their state of the art software! 

Tom goes into his vast experience from titan companies like DHL and Metapack, and how he earned the right for his stripes. But no matter his credentials, he's a humble person who has a relentless ambition to continuously better himself, and now carries the vision of Segura to make the world a better place.

Imagine leading the the world's leading platform for next generation transparency, very cool right?! 

Joey & Tom cover:
• What in his mind makes a great leader within the industry
• How sustainable logistics are being advanced in the market
• How easy is it to compete against other less sustainable conscious companies
• What the future looks like for Segura

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - [email protected]

Join us on Behind The Chain for episode #29, with Special Guest - Nicole Mazza, Founder & CCO at Relay. 

In this latest episode, Joey and the Team took production to Relay HQ in the heart of London! Nicole, aka Nikki, welcomed us with open arms and couldn't wait to get her teeth into her life up to this point, and the delicious sushi provided post production - this is an episode you don't want to miss, Relay Technologies is super hot right now and they are only getting started! 

Nikki talks about her experience as a commercial leader in early to mid-stage startups, and expertise in growth, business development and international expansion strategy. She's product focus and makes it her personal mission for clients to experience "free commerce from friction".

Relay removes friction from the movement of goods, unlocking new opportunities for merchants and consumers alike. They envision a world where more goods move more freely between more people, where buying and selling online is seamless, accessible, and open to everyone.

Imagine building the delivery network for a new era of commerce, their in pole position and are not checking their mirror! 

Joey & Nicole cover:
• The challenges faced building Relay and how she continues to combat them
• What her thoughts are on the Luxury vs Commodity eCommerce market
• How the Technology stack was designed and what lead to those decisions
• Where Relay will be in 5 years time?!

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - [email protected]

Join us on Behind The Chain for episode #28, with Special Guest - Laura Davies, Director at WAIR! 

In this latest episode, Joey welcomes Laura into the studio to discuss her drive for delivering a world class level of customer experience through every interaction and touch point, and to create long lasting partnerships that are scalable and sustainable. 

She tells us all about 'Meeting your WAIR her Retail Geeks', autonomous AI agents specifically designed to rebuild the fashion industry in the way it should be. These personalised digital whizzkids are connected to the world’s largest retail database and are trained to optimise your inventory to maximise profits.

The Geeks expertly handle Allocations (initial distribution, replenishment, redistribution, and reordering), and planning (financial planning, Assortment planning) to ensure breakthrough forecast accuracy and precision decisions on stock management.

Joey & Laura have a chat about:
• Previously leading fulfilment operations and lessons learned along the way
• What the 3 main things are that influence customer experience when it comes to returns
• What it takes to be a great leader in Logistics
• The impact AI is going to play in the next 5-10 years for fashion eCommerce brands

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - [email protected]

Join us on Behind The Chain for episode #27, with Special Guest - Joe Peak, Chief Revenue Officer at FreightSuite! 

In this latest episode, Joey welcomes Joe into the studio to discuss the benefits that FreightSuite has with their cutting-edge AI-native TMS, built specifically for enterprise freight forwarders!

He tells us how it's been built and backed by people who've run freight forwarding operations for a long time, that the founders wanted a real forwarder before designing the software and how it can be implemented with precision. Together, the C-level team know exactly what a bad cutover looks like and they've engineered a process that prevents it - live data migration, parallel running, role-specific onboarding and an operations solution that doesn't sleep.

Joey & Joe have a chat about:
• How Freight Forwarders improve on and build automation within their business
• How FreightSuite implements it’s Technology
• GTM strategy - what’s the current presence is in the Supply Chain sector
• What the future holds for the freight forwarding arena

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - [email protected]

Join us on Behind The Chain for episode #26, with Special Guest - Peter Board, Sales Director at Speedy Parcels! 

In this latest episode, Joey sits down with Peter to discuss why he loves the multi-carrier parcel delivery service and he's just took on his own franchise!

He tells us how Speedy Parcels delivers more than just parcels to customers, that they provide a flexible solution. He shares his journey to how he arrived at the company, which is people-led and has a technology-driven approach, tailoring services to meet the unique needs of any business. As the sales director he wants to establish a reliable partner to trust in and handle growing parcel needs, taking the headache away from parcel delivery.

Joey & Peter chat around the pillars of:
• What makes a strong Franchise within the delivery market
• What the key cost differences between running a franchise network versus managing an in-house delivery workforce
• How accountability and service quality differ between franchisees rather than traditional delivery models
• What challenges are being anticipating with clients in the current B2B & B2C market

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - [email protected]

Join us on Behind The Chain for episode #25, with Special Guest - Stephen Williams, Co-Founder & Director at Fidelity Fulfilment! 

In this latest episode, Joey sits down with Stephen to discuss why he believes fulfilment should do more than move products, it's all about grow.

Fidelity provides fully tailored fulfilment solutions designed around your brand's unique needs, partnering with businesses that expect more from their fulfilment provider. And, with expert teams across the UK, US, and EU, they support brands with specialist warehousing and fulfilment services across a wide range of industries.

Joey & Stephen chat around the pillars of:
• Where is the eCommerce market at currently, and which eCom segments are going through high growth?
• Why is a tailored approach essential for the growth of brands, whether it’s B2B, retail or eCommerce?
• How are Fidelity supporting brands you work with in overcoming the current affairs?
• What does the future hold for Fidelity Fulfilment?

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - [email protected]

Join us on Behind The Chain for episode #24, with Special Guest - Simon Vincent, Co-Founder & Director at Fidelity Fulfilment! 

In this latest episode, Joey sits down with Simon to discuss a simple goal; to provide accurate, fully tailored fulfilment solutions that help businesses grow. They work with brands who want more from their fulfilment partner - because Fidelity understand that your success is their success. Based in Daventry, Midlands, they are in the hotspot for Logistic warehousing with access across the UK!

With teams in the UK, US, and EU, they provide a range of specialist warehousing and fulfilment services to a diverse range of industries. 

Joey & Simon chat around the pillars of:
• How the company has transformed with the industry landscape over the last 15 years
• The key components of being a successful logistics leader in the fulfilment space
• Case study - the toughest business barrier faced & how the leadership team got past it
• How Fidelity Fulfilment continues to develop, despite cross-border challenges faced with the US and Europe

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - [email protected]

How simple is your logistics operation, like really?

In this episode, we welcomed Chloe Harris, CEO & Founder of Carriboo, to discuss the challenges facing countless e-commerce businesses and how to navigate logistics without unnecessary complexity.

Chloe shares her journey of building Carriboo and explains how to simplify logistics to unlock better customer experiences, stronger operational performance, and sustainable growth.

Join us on Behind The Chain for episode #23.

Joey & Chloe go into the topics of:
• What it takes to be an effective Leader of Carrier Operations
• Challenges faced within returns strategy - anything done differently
• The make-up of buying experience within the global eCommerce market
• The hardship in starting your own Logistics Consultancy

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - [email protected]

For the first time ever, the Behind The Chain podcast team took production on-site to one of the most advanced logistics facilities in the UK — Royal Mail's Midlands Super Hub.

Episode #22 has a very special guest in Alistair Cochrane, CEO of Royal Mail, giving us unprecedented access behind-the-scenes of a facility that processes millions of parcels through a vast network of automation, cutting-edge robotics, and industry-leading infrastructure.

Join us as we explore how innovation, new generation technology, and leadership are transforming one of Britain's most iconic organisations, revealing what it really takes to keep the nation moving.

This isn't just a podcast episode — it's a rare look inside the engine room of modern UK logistics.

Joey & Alistair delve into the topics of:
• Running the most renowned delivery service in the country
• Aligning frontline reality with executive decisions
• Modernising legacy infrastructure without breaking trust
• The mission & future at Royal Mail

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - [email protected]