Behind the Ops

Behind the Ops

Download on the App Store

Behind the Ops episodes

  • Episode 18: Taking the Magic Out of Christmas

    How would Santa produce and deliver presents to all of the good children around the world in a modern manufacturing environment, sans magic? He would face all of the same problems you do – an elf shortage, increasing consumer demands, quality management. In this episode, Russ and Madi propose an elf-centric approach to digitizing Santa's Christmas operations.

    See ChatGPT's answer to the prompt "How would santa optimize his production processes?":

    12 min
  • Episode 17: Demystifying Glitter

    Glitter. It’s everywhere. But since at least 2018 there’s been a semi-dark corner of the Internet turning over a revolving door of conspiracy theories about shortages of the sparkly stuff. Lately, Tik Tok has been awash with armchair detectives trying to find out who the top buyer is. Nevermind that Boston-based podcast “Endless Thread” have already done a full investigation based on a Reddit r/UnsolvedMysteries post back in 2019 claiming to identify the buyer.

    Assistant Host Russ makes the case that the vagueness and secrecy in Big Glitter might not be as rare (or mysterious) as it seems. Rather, a little manufacturing know-how.

    LINK DUMP

    • Watch the TikTok that made its way to Producer Jasmine's "For You Page"
    • Read the 2018 New York Times article that sparked the widespread conspiracy around Glitterex's largest buyer
    • Listen to WBUR's "Endless Thread" podcast
    • Join the conversation on LinkedIn to drop your theories on how glitter is made and where it's all going.

      16 min
    • Episode 16: Sometimes You're Just Going to Get Wet

      Things go wrong constantly in manufacturing. It’s a competitive environment and a lot of businesses have slim margins. Amazing manufacturing organizations are good at building relationships at scale, which is much easier when you have information close at hand and easily shared. Sometimes, you’re going to get rained on (metaphorically) so prepare the best you can and make your mind up about how you want to face it.

      Madi coaxes a two-step plan out of Assistant Host Russ on how to accept and plan for everything being mostly broken, most of the time.

      LINK DUMP

      • Washington DC gets more rain than Seattle.
      • When you need rain gear commentary, go find the backpackers.
      • From computer bad guys/antiheroes to business buzzword! Where do you stand on self-identifying as a hacker?
      • A helpful guide to turning it off and turning it back on again…for your jet airliner!
      • 11 min
      • Episode 15: How to Be Cool at Dinner Parties

        Do your non-manufacturing friends think about where things come from? Or when? Or how much? In this episode, Madi and Russ discuss mainstreaming of manufacturing technology problems from supply chain management to skilled worker shortages. Manufacturing has accounted for less than 10% of all US jobs going back to the 2008 recession, which means limited reach for shop talk at the dinner table. But the 2020s have been weird, and these days you can’t swing a dead cat without hitting a manufacturing-related headline.

        LINK DUMP

        • Shortages of all kinds of things have gone mainstream; also, shortages of people
        • Apple’s AirTag brings consumer-grade track and trace to airline baggage, then gets banned
        • UPS was a pioneer in delivery route planning; the R&D torch may have since passed to Amazon
        • When it comes to the manufacturing labor market in the US, the numbers paint a sobering picture for what’s yet to come
        • #supplychaintok
        • 13 min
        • Episode 14: The EGOT's of Manufacturing

          Fresh out of the judge’s panel reviewing the 2022 Tulip Groundbreaker Awards nomination submissions, Russ and Madi could not wait to discuss the who, how, and why of the program. This leads to a discussion of the evolution of problem-solving in the digital era of manufacturing, and how this year’s nominees embody dynamic engineering thinking and the spirit of citizen development.

          • Learn more about the Tulip Groundbreakers Awards Program
          • Tune into the Tulip Showcase on November 17 to see a virtual showcase of the latest features in the Tulip Platform and livestream of the 2022 Tulip Groundbreaker Awards ceremony
          • Check out last year’s winners
          • Follow Tulip on LinkedIn to see the recording of Tulip Showcase event and announcement of the winners on November 17.

            13 min
          • Episode 13: Internet Friends, Jetpacks, and Augmented Networking Live from IMTS 2022

            Relationship building and maintenance is multi-faceted in business and in regular life. The hosts take a middle ground stance, but take it firmly. Old ways of selling heavy equipment are applied to a new crop of younger buyers, but hope springs eternal for virtual showrooms. Internet friends become once-a-year friends thanks to experiential selling, and an attempt is made to pry out the “versus” from “digital versus physical” and segue ways to an inadvertent indirect plug for Behind the Ops’ big brother podcast Augmented with Trond Undheim.

            LINK DUMP

            • Academics making the case for virtual airplane and parts testing and flight qualification
            • Lengthy how-to on relationship selling that may have been written by a computer says to always “show your authentic self”
            • “Tradeshows Aren’t Dead” has been a clickbait headline since at least 2014; search index volume for “tradeshow” bottomed out exactly when you think it did.
            • Get yourself a new pair of THE tradeshow-goer approved Banana Republic pants (or find them second-hand like Russ) #notsponsored
            • See the Real Life Iron Man from Gravity Industries
            • Boston Dynamics x Sam Adams Superbowl Commercial
            • Order a copy of Trond’s new book: Augmented Lean
            • Follow us on LinkedIn to catch us at our next in-person event.

              21 min
            • Episode 12: Lifelong Learning

              Part 1: Pop Quiz!

              Madi and Russ answer difficult questions to prove their personal worth. Failure is an option.

              Part 2: Community Service

              From the Tulip forum, Russ presents recent top posts. The hosts discuss the relative merits of Dark Mode, and infinite looping steps in software. Preparations are made for opening an interdimensional portal.

              LINK DUMP

              • The Tulip Glossary of Industry Terms, but make it a nice flashcard game.
              • Hubspot’s marketing trivia quiz might break you.
              • Top posts from Tulip Community are release notes with new features.
              • Dark mode is sometimes user-configurable, sometimes inherited from an OS or browser, and always fertile ground for zealotry and backlash. (also)
              • Follow us on LinkedIn to join the conversation and find out when we post new episodes

                23 min
              • Episode 11: Automation in Nuclear Fuel Manufacturing with JP Moniz from Cameco

                In this episode, we’re joined by Jean-Paul Moniz, Technical Services Coordinator at Cameco Fuel Manufacturing. JP talks about his 20+ year career in industrial automation, how nuclear fuel is made, and the rise of open source software and interoperability in manufacturing solutions.

                Links:

                • How It’s Made - Uranium Part 1
                • How It’s Made - Uranium Part 2
                • Connect with JP
                • Special Guest: Jean-Paul Moniz.

                  12 min
                • Episode 10: Pioneering the Digital Mindset with Sofiya Baran from Stanley Black & Decker

                  In this episode, we’re joined by Continuous Improvement Engineer Sofiya Baran from Stanley Black & Decker. Sofiya talks about how she fell in love with manufacturing despite never learning about it in her mechanical engineering classes, designing transportation carts and tabletops to improve operator safety and efficiency, and the unique challenges of manufacturing custom storage solutions. Now that Sofiya has implemented Tulip apps in the Detail Fabrication department to digitize job scheduling, she plans to expand her digital transformation efforts across all departments and is rethinking her earlier manual process improvement projects. Once you go paperless, you never go back!

                  Connect with Sofiya

                  Special Guest: Sofiya Baran.

                  24 min
                • Episode 9: Meet the Awkward Engineer with Sam Feller from Tulip

                  In this episode, we’re joined by Sam Feller, Product Manager of the Edge team at Tulip. Sam talks about teaching an engineering course with popsicle sticks, designing the Amazon Dash Cart, and his current book recommendations. He’s an eclectic guy.

                  Links:

                  • "Collegiate Level Popsicle Sticks"
                  • Continuous Discovery Habits - Teresa Torres
                  • Decisive - Chip Heath, Dan Heath
                  • Connect with Sam
                  • 22 min

                  About Behind the Ops

                  From the publisher's feed

                  Tulip’s Behind the Ops podcast brings you conversations about today’s headlines and hype in operations, grounded in reality. Hosts Madilynn Castillo and Gillian Catrambone challenge clichés and take…