In this conversation, Cliff Carey, owner of Timeless Hearing, discusses the growth and operational challenges faced by his audiology practice. He emphasizes the importance of adapting strategies for growth, building a talent pipeline, and understanding the customer journey. Carey highlights the significance of creating a positive customer experience and engaging with influencers and primary care providers. He also reflects on the role of communication and attitude in achieving success in entrepreneurship.

We hope you enjoyed this episode of Behind the Ops! 
- Christen and the Behind the Ops Podcast team :)

Connect with me:
LinkedIn - https://www.linkedin.com/in/christenldeeb/

Listen to Behind the Ops on these podcast platforms:
 Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b
 Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897
 Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops

Hashtags and SEO Description
#behindtheops #operationspodcast #businessgrowth #scalingbusinesses #operationalexcellence #customerjourney #leadership #businessstrategy #digitaltransformation #processoptimization #efficiency #systemsthinking #businessops #growthmindset #execinsights #opsleaders #businesstransformation #scalesmart
Behind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.

In this conversation, Kevin Kostka discusses the significance of documenting processes and creating procedures to enhance efficiency in helping clients. He emphasizes the need to duplicate oneself in order to maximize impact and streamline operations.

We hope you enjoyed this episode of Behind the Ops! 
- Christen and the Behind the Ops Podcast team :)

Connect with me:
LinkedIn - https://www.linkedin.com/in/christenldeeb/

Listen to Behind the Ops on these podcast platforms:
 Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b
 Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897
 Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops

Hashtags and SEO Description
#behindtheops #operationspodcast #businessgrowth #scalingbusinesses #operationalexcellence #customerjourney #leadership #businessstrategy #digitaltransformation #processoptimization #efficiency #systemsthinking #businessops #growthmindset #execinsights #opsleaders #businesstransformation #scalesmart
Behind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.

Welcome to the first episode of the Behind the Ops podcast featuring Ashlee Foy!

In this episode, Christen sits down with Ashlee Foy to unpack what operational excellence really means. It’s not just about process—though the right process can make or break a company. It’s about people. The ones who share your passion for the “HEALTH” of your business and bring it to life every day. Ashlee reminds us that operations succeed or fail through the people behind them—because they shape every client experience, every step of the way.

Let’s go Behind the Ops.

Connect with Ashlee on LinkedIn: https://www.linkedin.com/in/ashleepa-c/

We hope you enjoyed this episode of Behind the Ops! 

- Christen and the Behind the Ops Podcast team :)

Connect with me:

LinkedIn - https://www.linkedin.com/in/christenldeeb/

Listen to Behind the Ops on these podcast platforms:
 Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b
 Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897
Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops

Hashtags and SEO Description
#behindtheops #operationspodcast #businessgrowth #scalingbusinesses #operationalexcellence #customerjourney #leadership #businessstrategy #digitaltransformation #processoptimization #efficiency #systemsthinking #businessops #growthmindset #execinsights #opsleaders #businesstransformation #scalesmart

Behind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.