Behind The Product

Stephanie Ragozzino, Chief Product Officer at OneCause, joins us to share her journey into product management. She walks us through her time at Aprimo and PERQ, where she transitioned into B2C. We also talk through her most recent role at OneCause during the pandemic this year.

Stephanie has a lot of experience with products that are tackling new markets. She addresses small bets, big bets, bundles of value, and the power of simply talking to your customers, leaving us with some great insights into how she’s created successful opportunities.

You can find more information about this podcast at sep.com/podcast and subscribe wherever you get your podcasts. Thank you!

Eric Prugh, Co-Founder & Chief Product Officer at PactSafe, joined us to walk through his philosophy and practices in product management.

Eric believes Product Managers need to have the ability to lead with vision for the long-view while understanding what their teams need for the day-to-day. He also knows how critical it is for Product Managers to be able to bring people together to solve problems.

We discuss how Eric's team has recently adopted the Shape Up framework and what their early experience has been like. Eric also shares some advice for aspiring Product Managers and how his career has shown him that there isn’t a set path to get there.

You can find more information about this podcast at sep.com/podcast and subscribe wherever you get your podcasts. Thank you!

Michael Thom never expected to be in product management, but that’s where he ended up. He’s spent the last seven years at DK Pierce, a healthcare reimbursement firm in Zionsville. Michael used to work primarily in IT, but he now oversees other operational and facilities projects, as well as all the firm’s client project management efforts, processes, and tools.

Michael joined us to share his journey into product management. While his role is not explicitly in product management, many of his responsibilities are directly related to serving users of a custom software platform. He has had to learn how to work with the business, serve his users, and collaborate with a product development team to build something that uniquely allows DKP to provide their clients with the best solution in the market; all while not having been ‘classically’ trained as a product manager.

Our talk with Michael reminded us that whether you’re building for a customer or your internal team, trust in the software is critical. Your team has to trust that the software will work as intended and that you won’t lose valuable data. Otherwise, people will simply stop using it.

Join us to hear Michael’s insights on developing software products at a smaller company. You’ll also hear his thoughts on how to juggle work and parenting. And why he can’t get enough of playing the trombone.

You can find more information about this podcast at sep.com/podcast and subscribe wherever you get your podcasts. Thank you!

Behind the Product takes a behind-the-scenes look at how software products are made. From the people who innovate, to the makers who use their craft, each influencing products in different ways. We will put the spotlight on the practices that guide decision-makers to solve some of the toughest challenges and the people who make it happen. For more information, visit sep.com/podcast.