Rob Herold calls it the "chicken selling business." Don't let that fool you.
In this episode of Behind the Rise, I sit down with Rob, owner-operator of Chick-fil-A in Bowie, Maryland, to get into what it actually takes to run one of the area's most successful locations — the leadership principles behind his team, the lessons that decades in the restaurant industry taught him, and what separates operators who thrive from those who just survive.
We get into building a culture people want to be part of, leading with purpose, and what running a franchise at a high level actually looks like from the inside.
If you think running a franchise is just following a playbook — Rob will change your mind.