Jane Cole is MD of the best bus company in Britain, at least according to the judges of the UK Bus Awards. In fact, that’s not all: she also leads the best tram company in Britain, according to the judges who awarded them Tram Operator of the Year.

Today’s podcast is all about change, but it’s not primarily the sexy kind of technological change that we often think of when we think about change.

It’s about culture, community and people - but it’s the stuff that makes the difference between success and failure in the transport sector.

Jane describes the changes she’s made happen in Blackpool Transport and how empowerment, community focus and investment have transformed the transport service in one of the most deprived towns in Europe.