Between Two Churns

In Episode 17 of The inSide Scoop on Customer Success, we tackle a very important topic: Driving value at scale with Digital Customer Success. Listen in as our VP of Customer Success and podcast hostess with the mostess, Anika Zubair, talks to Jeff Heckler, Director of Customer Success Solutions at MarketSource Inc. and one of Top 25 Global Customer Success Influencers.

In Episode 16 of The inSide Scoop on Customer Success, we tackle a very important topic: Building a Community Strategy with Customer Education. Listen in as our VP of Customer Success and podcast hostess with the mostess, Anika Zubair, talks to Adam Ballhaussen, Director of Customer Education at Docebo.

Welcome to the  Episode 15 of The inSide Scoop on Customer Success, today we tackle a very important topic: The ultimate renewal playbook: Managing multiple stakeholders.  Listen in as our VP of Customer Success and podcast hostess with the mostess, Anika Zubair, talks to talks to Puneet Kataria, founder of CustomerSuccessBox.

In Episode 14 of The inSide Scoop on Customer Success, we tackle a very important topic: The new QBR – Best practices for digital business reviews. Listen in as our VP of Customer Success and podcast hostess with the mostess, Anika Zubair, talks to Dickey Singh, CEO & Co-founder of Cast.app.

In Episode 13 of The inSide Scoop on Customer Success, we tackle a very important topic: Data Driven Customer Success Teams. Listen in as our VP of Customer Success and podcast hostess with the mostess, Anika Zubair, talks to Pat Phelan, Chief Customer Officer at GoCardless.

In Episode 12 of The inSide Scoop on Customer Success, we tackle a very important topic: How to start a simple Customer Success Community. Listen in as our VP of Customer Success and podcast hostess with the mostess, Anika Zubair, talks to Kristi Faltorusso, VP of Customer Success at ClientSuccess and a founder of CS Real Simple.

Starting a community doesn’t need to be complicated, but how do you go about starting a successful community? What are the do’s and don’ts? CS legend Kristi Faltorusso has a unique approach and on today's episode, she shares her secrets, learnings, and mistakes when creating her own community, CS Real Simple.

Welcome to episode 11 of the inSide Scoop on Customer Success.

Grab a coffee, sit back, and join us as we chat to Jeff Breunsbach, Director of Customer Experience at Higher Logic and founder of  Gain Grow Retain.

Communities take a lot of work and they're not an overnight success, but what does it take to build a successful community? On today’s episode of The inSide Scoop on Customer Success, Jeff will walk us through his Success plan and how they grew the Gain Grow Retain community to 5000 members – and continue to grow.

Welcome to episode 10 of the inSide Scoop on Customer Success.

Grab a coffee, sit back, and join us as we chat to Steve Sanchez, a VP of Customer Success at Gong, and Adam Joseph, a Head of Customer Success at Gainsight.

Welcome to episode 9 of the inSide Scoop.

Grab a coffee, sit back, and join us as we chat to Rav Dhaliwal and discuss his view  about CS constantly being at risk of becoming the ‘everything department’.

We speak to VP, Customer Success at Shootproof James Scott to learn how they've combined Product Feedback and Ideation with their new user community.