Between Two Churns

It's already Episode 7 of The inSide Scoop, and this week we're talking scaling Customer Success using tech touch tools. Join me for a conversation with Sonia Leighton, Chief of Customer Success at Arbor Education to find out how employing tech touch tools like community has helped them with the digital transformation of their CS function.

Today, we’re chatting to Luiza Drăghicean from UIPath—the Romanian Robotic Process Automation (or RPA) software company that reached a $1bn dollar valuation back in March 2018, becoming Romania’s first unicorn! UIPath started life as an outsourcing outfit back in 2005, but it wasn’t until 2012 that the founding team recognized their market fit with RPA, and it was 2013 before their RPA product started gaining real traction in the market. 

In 2015, the company became UIPath as we know it today, and to say they’ve seen some staggering growth… well, let’s just say that would be something of an understatement! How many other tech start-ups can say they’ve been named market leader by Forrester and seen a 690% increase in ARR year over year?   

Luiza has been the Community Manager for EMEA at UIPath for just over a year and a half and has been lucky enough to experience the company through multiple stages of growth. Luiza’s has an extensive background and 8 years experience in communications, having previously worked in education, public diplomacy, NGOs and now tech. UIpath is not an inSided customer, but they run an incredible community, so today we’re talking to Luiza to learn more about UIPath’s community approach and some of the brilliant engagement strategies they are applying. Let’s jump in!

It's Episode 5 of the inSide Scoop, and time for another customer spotlight! A must-listen for any gamers out there.  Huge congrats to the folks over at Shadow who went live with their new inSided community and gathered over 4000 users within their first 24 hours! In this episode, Ben interviews Shadow's Head of Community, Luc Hancock, and Product Manager, Chris Lindsey, about their onboarding experience and how they were able to see success so quickly. 

Lila Meyer, Director of Product Education, tells us how Gainsight use their inSided community to drive a customer feedback process that makes Gainsight's SaaS products so successful.

The InSide Scoop Podcast — Episode 3 — Rav Dhaliwal on B2B Customer Engagement by inSided

Welcome to Episode 2 of The inSide Scoop, brought to you by inSided.Today's episode of the inSide scoop is a Customer Spotlight. We caught up with Megan Huddleston, Customer Community Manager at Shootproof. Shootproof provides online tools that help photographers share, sell and grow—and they're one of inSided's most recent customers. Shootproof actually launched their community in record time; expediting the process as a response to the COVID-19 situation, in order to support their customers better. Let's find out more about Shootproof's customer community, how their launch went, and their experience with inSided!The inSide Scoop aims to bring you the latest in thought leadership and industry insights around customer success, as well as everything you could want to know about online communities and how they drive customer engagement, enable your customers to use your product self-sufficiently, build effective product ideation and feedback processes, and facilitate customer onboarding and learning.inSided builds Customer Success community platforms that drive customer engagement, product feedback and ideation and customer self-service.

Welcome to Episode 1 of The inSide Scoop, brought to you by inSided. Today we're speaking to Jay Nathan of Customer Imperative, about how Customer Success teams can and should be adapting in the face of COVID-19. The inSide Scoop aims to bring you the latest in thought leadership and industry insights around customer success, as well as everything you could want to know about online communities and how they drive customer engagement, enable your customers to use your product self-sufficiently, build effective product ideation and feedback processes, and facilitate customer onboarding and learning.inSided builds Customer Success community platforms that drive customer engagement, product feedback and ideation and customer self-service.