Gemma Pearson, Director of Behaviour at The Horse Trust and based at Edinburgh Vet School, and Tamzin Furtado, Researcher in Human Behaviour at Liverpool, and also funded by The Horse Trust, are both big players at this year's Congress. Behavioural change is key to not only improving our clinical success as vets, in terms of patient outcomes and owner compliance, but it can also improve the welfare of the animals we serve, create positive experiences for our clients, and facilitate enjoyment and job satisfaction for us as vets and nurses. Clinical skills are not all that is required of us. The behaviour skills, both equine and human, are what makes us able to effect what we know and make long-term changes for the better.