Gregory Whiteside

“This use case zero, we think, is really around using large language model today to make sense of large amounts of unstructured data in ways that weren’t possible before with technologies like natural language understanding, or even keyword search or semantic search,” says Gregory Whiteside, Co-founder, and CEO of HumanFirst. “We’re helping teams not only improve the quality and the speed with which they develop AI but make better decisions about what should be automated by starting with their ground truth, which is in the voice of the customer and other conversational channels.”

Whiteside discusses a use case of how HumanFirst enabled a large last mile delivery company to surface blockers and friction points in many of their contact center’s inbound calls. The precision application of automation and knowing where not to automate, we learn about improved EX and CX.

“With a tool like our, the real value prop is that we help build an extremely customized view to what’s happening in the organization and that in turn really drives data driven decisions and identify opportunities, you might not even have known you had.” Whiteside points out that the view that his tool provides has an objectivity that enables decision makers when to know where a possible product improvement, versus using more AI, might be called for.

HumanFirst is the leading low-code data productivity suite, enabling enterprises worldwide to effortlessly convert unstructured text-based data into actionable insights and powerful AI applications. With a user-friendly platform designed for data experimentation, insight discovery, and AI performance testing, HumanFirst empowers businesses to innovate and unlock the full potential of their text-based data. With a deep commitment to data-driven perspectives, HumanFirst provides end-to-end tooling that accelerates teams, automation, and powerful custom prompts and AI models.

Gregory Whiteside is a serial entrepreneur, engineer, and angel investor known for his expertise in building highly technical solutions. He kick-started his career by founding five start-ups before joining PasswordBox, a consumer-focused security application, as its first employee. During his tenure, the company achieved remarkable growth, attracting 15 million users worldwide in under 24 months, and was eventually acquired by Intel in 2014. As Vice President of Engineering, Gregory led a 120-person team and played a pivotal role in developing five security-focused patents.

Learn more at www.humanfirst.ai