What happens when empathy meets smart technology in ABA?

In this episode of Beyond the Science, we sit down with Charlene Kurth, COO of Office Puzzle, to explore how one practice management platform is helping ABA providers run smarter, scale sustainably, and reduce daily stress.

Charlene shares her path from psychology and analytics into ABA tech, and why Office Puzzle was built to support people, not just data.

In this episode, you’ll learn:

- Why broken systems, not care, hold practices back

- How Office Puzzle unifies scheduling, notes, billing, and compliance

- Where AI actually helps (and where it shouldn’t)

- Why affordable, flexible tools matter for growth

- How customer support and community drive success

If you’re an ABA provider, clinic owner, or clinician looking for better systems without burnout, this episode is for you.

👉 Watch now and discover a smarter way to run your practice.

Timestamps:

00:38 Meet Charlene of Office Puzzle

02:08 Charlene’s background and career path

04:23 Day-to-day role as COO

05:12 Advice for aspiring leaders

06:47 Origin of the Office Puzzle name

08:46 Key pain points Office Puzzle solves

12:48 HIPAA compliance and data security

13:26 AI features and note generation

16:23 Common mistakes business owners make

20:55 The biggest challenge in the field

22:29 Proudest moments and team growth

23:35 Provider success story

25:34 Straight Talk with Joe

28:46 Supporting small and growing practices

30:30 All-in-one pricing and accessibility

32:36 Long-term vision for Office Puzzle

34:17 Expanding services and position in the market

38:20 Georgia pilot program teaser

43:21 Industry perspective and competition

45:10 Empathy and community impact

47:30 Coop’s Off the Clock