In this episode, Anna and Miriam unpack their personal highlights from Chris Voss' bestselling negotiation book, 'Never Split the Difference.'
Why having a baby is the secret to improving your golf game
Why some waiters don't use notebooks
Listening to poor presenters: How to respond (or in Anna's case...tolerate).
Harnessing the voice to make difficult conversations a little easier
Tactical empathy, and empathy vs sympathy
Conversational mirroring
Calibrated questions: what, why, and howNote: We are sorry for the audio problems on Miriam's end. We are working to resolve this issue and should have it sorted by the next episode. Keep listening, we love you for it!