BIGcast

Glen talks with Cash Essentials’ Chairman Guillaume Lepecq about the role of cash in a post-COVID world. Also: new research on contactless preferences; the dangers of digital groupthink; and onboarding problems we can hope to have.

John and Glen hold court on Libra’s recent cryptocurrency pivot, including Facebook’s quixotic stab at creating some separation from the initiative. Plus glimmers of post-COVID credit union hope, John’s unsolicited Facebook M&A advice and Glen’s DC punk obsession.

John and Glen discuss AI’s role in combating COVID-19 more broadly, and specifically in helping credit unions navigate members through choppy waters- including a spirited debate on whether consumers are prepared to embrace AI’s benefits and let go of Brave New World concerns. 

Glen speaks with QCash CEO Ben Morales and Tulsa Federal Credit Union Chief Retail Officer Eric Hilaire about a rapid response mobile solution for relief loans. Also, BIG’s Digital Town Hall covers the return of the CFPB.

Glen speaks with Laura Barger and Thea Garron of the Financial Health Network about timely new data revealing how Americans are faring financially in the COVID pandemic, and details on the EMERGE Live conference running June 22-26 (virtually, of course). Plus Glen ponders illogical payments behavior in these irrational times. 

Glen speaks with Emergency Assistance Foundation President Doug Stockham and Michael Reed, President of Deluxe’s newly created Payments Division, about an innovative way to deliver aid in times of need. Plus highlights from BIG’s ongoing Digital Town Halls addressing COVID-19 hot topics, like the shape of the branch in the “next normal.”

Glen speaks with the ATDC’s  FinTech Catalyst Kristin Slink about startup trials before and after the pandemic, plus noted futurist Brett King weighs in on how credit unions can best serve members in their time of need. (Warning: Contains geeky references to Star Trek and Regulation D.)

Glen speaks with Azlo Founder and CEO Cameron Peake about trends in its small business customer base amid the pandemic, as well as Azlo’s own experience as a digital banking startup. Also Electronic Transactions Association CEO Jodie Kelley on her org’s rapid pivot to an all-virtual TRANSACT Connect event.

Glen speaks with Segmint Co-Founder Rob Heisel about the telltale info lurking within payments data enabling credit unions to lend a hand to members. Also, an excerpt from BIG’s weekly Digital Town Hall on our potential return to the Branch of the Not-Too-Distant-Past.

Glen digs into the Paycheck Protection Program (PPP) from a lender, service provider and borrower perspective, including an interview with LoanStreet CEO Ian Lampl.  Also, credit unions weigh in on issues like stimulus checks and call center volumes via BIG’s weekly Digital Town Halls.