BIGcast

Glen talks with Dwolla’s new CEO Brady Harris about scaling a fintech survivor and taking the reins from a founder. Also, onetime White House insider Bryan Del Monte shares some provocative thoughts about what we’re getting wrong (and right) on the Paycheck Protection Program.

Highlights from BIG’s Digital Town Hall meetings- featuring credit union leaders sharing ideas on how to help their members through the COVID-19 crisis. This week’s topics include drive-through challenges, cyber intrusion attempts, transitioning to a remote workforce and serving dispersed members. Also, Glen on fintech’s “time to shine,” cash usage patterns and small business relief.

In these critical times, we present highlights from BIG’s first Digital Town Hall meetings- featuring credit union leaders sharing ideas on how to help their members through the COVID-19 crisis. Hear about pop-up call centers, BYO Keyboards, skip-a-payment programs and other outside-the box tactics. Also, Glen discusses stimulus checks and Sherrod Brown’s digital distribution brainstorm.

John and Glen discuss how the opportunity to share ideas and jointly problem solve is a strength that serves credit unions particularly well during events like the COVID-19 crisis. Also, CEO Roxi Jensen of $40 million Embarrass Vermillion FCU in northern Minnesota offers an inspirational reminder of CUs’ community impact, and BIG’s Digital Town Hall venues for ongoing exchange of pandemic knowledge and mutual support.

Glen reconnects with Consumer Reports’ Senior Policy Counsel Christina Tetreault to discuss confusion and issues stemming from the differing protections afforded various payment methods. Also, Taylor Nelms on Filene Research Institute’s new Financial Lives in Transition initiative, and more on Not Google Checking.

Glen checks in with Trellance CEO Tom Davis two years into his firm’s transformation from a card services provider to a data analytics/business intelligence leader. Also, a preview of June’s AXFI conference.

Glen returns from CUNA’s annual Government Affairs Conference with an inside look at Google’s FI partnership initiative from Stanford Federal Credit Union CEO Joan Opp. CUNA’s Mike Schenk and Jordan Van Rijn provide an economic update covering CUs specifically and the US overall, and Filene’s Cortney Angeley corrals the Crashers.

Glen chats with Lily Harder of Comperemedia (a Mintel company) about big banks’ varying approaches to digital marketing, fintechs’ angles to carve out their own niches, and the pain points of the Gig Economy. Also, Mastercard’s new sonic identity and cash’s latest sponge bath.

Glen sits down with the Georgia FinTech Academy’s Tommy Marshall and LexAlign’s Reese Porter to discuss why all US payments roads lead to Atlanta, the University System of Georgia’s model for equipping the next generation of FinTech talent, and why 1,500 FinTech fiends will take the field at Mercedes-Benz Stadium in mid-April.

Glen chats with BIG Consulting's Kirk Kordoleski and Tim Tibbals about results from BIG's newly released Data Analytics Survey, the major steps forward credit unions have taken, and areas where further transformation of culture and analytics skills are needed.