Show notes: https://www.valuecapturellc.com/he32

Learn about an interactive simulation workshop that Bill is teaching and moderating: https://valuecapturellc.com/shingo-discover-excellence-virtual-workshop-february-2-3-2021/

Welcome to Episode #32 of Habitual Excellence, presented by Value Capture.

Our guest today is Bill Boyd, a Client Advisor with Value Capture. Bill Boyd is a seasoned healthcare professional with over a decade of practice integrating process improvement methodologies into how he leads.  He is passionate about collaborating with healthcare teams to create better care experiences and outcomes for patients and families. He joined Value Capture after 13 years at the health system ThedaCare

Host Mark Graban and Bill have a free-flowing conversation about thinking of improvement as a series of experiments. Bill talks about the need to be disciplined and to follow the full Plan Do Check Act (or Plan Do Study Adjust) cycles. When is "failure" in our attempts to improve to be expected (if not celebrated) and when is it a major problem. Bill and Mark talk about that and more.