This episode of Habitual Excellence featuring Jake Raymer will have health care leaders thinking deeply and acting differently.  Raymer is both the past education director for the Shingo Model and just did 7 years as the Chief Transformation Officer at Munson Healthcare in Michigan, an operational excellence (or “lean”) leader.  Jake is a renowned, powerful and entertaining thought leader across the world of operational excellence, who believes the only research worth its salt is research that holds up in the field, so it’s a special opportunity to tap into his key learnings for today’s healthcare leaders.  Hear Jake point the way to more powerful and practical ways to shape a great “culture,” to manage change much more systematically and specifically, and talk about why more and more healthcare leaders are starting to learn about the Shingo model to take their own operating systems to a more grounded and powerful place, so they can drive more enduring mission-based performance.

Robert Mandel MD, is the President of Clinical Excellence and Chief Medical Officer for Carelon Health, a subsidiary of the huge payer-provider platform Elevance Health.  He is also a physician leader steeped in the principles of Habitual Excellence who has been associated with some of the building block breakthroughs in delivering better healthcare quality and outcomes for patients, from individuals to huge populations, through his career across the payer-provider interface.  In this episode, hear why he is encouraged by what we’ve been able to learn and apply to improve care from the emerging large datasets so far, and how he and Carelon hope to support further improvement across healthcare by making clinical evidence even more front and central for members and providers and payers experiences with each other, and for members during the 95% of the time they aren’t directly interacting with the healthcare system as well.  Robert also shares 5 ways he leads with the principles of Habitual Excellence to help everyone in the organization show up in the best way they can, every day, to advance the mission.

Robert Mandel MD, is the President of Clinical Excellence and Chief Medical Officer for Carelon Health, a subsidiary of the huge payer-provider platform Elevance Health.  He is also a physician leader steeped in the principles of Habitual Excellence who has been associated with some of the building block breakthroughs in delivering better healthcare quality and outcomes for patients, from individuals to huge populations, through his career across the payer-provider interface.  In this episode, hear why he is encouraged by what we’ve been able to learn and apply to improve care from the emerging large datasets so far, and how he and Carelon hope to support further improvement across healthcare by making clinical evidence even more front and central for members and providers and payers experiences with each other, and for members during the 95% of the time they aren’t directly interacting with the healthcare system as well.  Robert also shares 5 ways he leads with the principles of Habitual Excellence to help everyone in the organization show up in the best way they can, every day, to advance the mission.

Carrie Willetts is one of the next-generation leaders of the Habitual Excellence movement, finding new ways to connect its ideas to everyone in the organization, practically and efficiently, using plainer language and simpler core concepts to achieve profound results at scale.As Chief Administrative Officer of the rapidly growing WVU Medicine, Carrie has succeeded at increasingly higher levels by thoughtfully aligning her deepest values, the institutions she chooses to serve, and a repeatable leadership framework rooted in the belief that culture is the answer to every challenge.In this episode of Habitual Excellence, Carrie delivers a tour de force explanation of her leadership framework, sharing compelling stories that illustrate how she applies it, along with evidence of major success. She also explains how she has become a rare C-suite leader who is equally comfortable with strategy and execution.Carrie’s story will energize listeners and offer insights that make the leadership path ahead both easier and more fulfilling.

In this episode of Habitual Excellence, Value Capture is celebrating 20 years of supporting visionary healthcare leaders by introducing its own next generation CEO, Shana Padgett, who looks forward energetically to helping leaders advance health and healthcare without harm, wait or waste for the next 20 years.  Shana shares why as a proven executive and executive advisor she chose to come to Value Capture 9 years ago, what she’s learning from leaders in today’s turbulent environment and how she and the firm are helping them to outperform.  She is the first non-founder CEO of Value Capture, and turns the tables on Ken Segel, her predecessor, who is staying with the company as Chief Relationship Officer, to ask about the philosophy of continuous improvement that underpins Value Capture’s uncommon succession plan.  Hear Shana and Ken share reflections on how some of the most thoughtful of today’s c-suite leaders are planting a flag despite the turbulence in the environment, to simultaneously drive results and improve culture, using some timeless principles and ideas adapted to the moment.

Join us in this insightful episode as we explore how to grow ambulatory care successfully while fulfilling an organization's core purpose. Our guest, Simon Curtis, COO of Duke Health Integrated Practice, shares his experience tackling two significant challenges: integrating a faculty practice and meeting increased patient demand, with volumes rising 10-15% annually. Discover how focusing on the fundamentals has been key to navigating these challenges and driving sustainable growth. Tune in for valuable lessons and strategies from a leader at the forefront of healthcare innovation.

In this discussion, Dr. CJ Kunnappilly, CEO of San Mateo County Health, emphasizes the critical importance of leadership clarity and strategic focus in public health. He reflects on his journey from a physician prioritizing patient care to a CEO recognizing the need to delegate operational tasks and fully embrace his role as a strategic leader. Kunnappilly highlights the balance required at all organizational levels, where operational excellence supports, but does not overshadow, the broader goal of developing forward-thinking strategies. Dr. Kunnappilly highlights the need for a long-term vision and the integration of strategy with daily operations to achieve meaningful improvements in patient care and organizational efficiency. He also discusses the shift from being a provider of last resort to focusing on equity and addressing societal barriers like food insecurity and language access.