Habitual Excellence, Presented by Value Capture

WellSpan CEO Roxanna Gapstur, Leading the Creation of a Lean Management System - Update

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Congratulations to former Value Capture client, WellSpan Health, for being honored with the American Hospital Association Quest for Quality Prize!

Our guest is Roxanna Gapstur, PhD, RN, the President and Chief Executive Officer of WellSpan Health, in Pennsylvania. She has been in that role since January 2019.


Dr. Gapstur has extensive experience in strategic planning, business development and operational leadership in both ambulatory and hospital settings. She has served in multiple executive roles including chief operating officer, chief nursing officer and as a senior executive accountable for population health.


Dr. Gapstur obtained her bachelor’s degree from the College of St. Catherine in St. Paul, Minn., and her master’s degree and doctorate from the University of Minnesota.


In today's episode, host Mark Graban asks her about these questions and topics:


  • You’re leading the creation and adoption of a comprehensive lean management system — what does that mean and what do you aim to achieve?
  • As part of that management system, what is Real Time Problem Solving and what are your keystone goals?
  • How will you follow through on the promise of having 20,000 problem solvers?
  • How do you engage with your leaders and teams? 
  • Tell us about the importance of you, as CEO, getting alignment, focusing on culture, and leading the transformation…
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