In this episode of the "Habitual Excellence" podcast, Ken Segel, CEO of Value Capture, and CJ Kunnappilly, Chief Executive Officer at San Mateo Medical Center, discuss the critical role of leadership in fostering a culture of continuous improvement within healthcare organizations. They delve into the principles of habitual excellence, emphasizing the importance of real-time problem-solving and the application of Lean methodologies to achieve zero harm. CJ shares practical insights and experiences from their work, highlighting how these principles can drive significant improvements in patient safety and operational efficiency.