On a tour of Microsoft's customer support facility, Bill Gates jumped in and answered a call, identifying himself only as "William." Not only did he fix the caller's problem, when she called back, she asked, "Can I talk to that William fellow? He was so helpful."

For the full episode, visit twit.tv/ww/505.

Hosts: Leo Laporte, Paul Thurrott, and Mary Jo Foley

Bandwidth for TWiT Bits is provided by CacheFly.