Birdman visits Pinetop Coffee House and Roasting Company to talk with owner Mike Moffenbier about the "extras" that help elevate a small business. Mike explains that while great coffee is their core product, success comes from layering in complementary merchandise and experiences that reflect and reinforce the brand.
He outlines their retail strategy, which includes branded merchandise such as T-shirts, hats, hoodies, mugs, tumblers, and even glow-in-the-dark shirts—all designed to fit the shop's mountain and adventure theme. Alongside that, they sell coffee-related accessories like French presses, grinders, and cups, plus small countertop add-ons like honey sticks, candies, and locally made snacks.
Mike shares how they also feature limited food offerings—such as cinnamon rolls, cherry rolls, oatmeal, peanut brittle, and empanadas—sourced from local vendors, ensuring freshness and community support. Managing multiple suppliers, he says, takes coordination but adds tremendous value and character to the shop.
They discuss how training and suggestive selling are key: staff are encouraged to offer customizations like extra espresso shots or new syrup flavors, which enhances both sales and customer satisfaction. Pinetop Coffee House carries 40–50 syrups, including many sugar-free options, far exceeding what big chains now offer after streamlining their menus. Specialty and "drink of the month" features help keep customers engaged and coming back.
Mike and Birdman also touch on the importance of flexibility in merchandising—working with local printers and vendors to maintain small, adaptable inventory runs—and keeping prices fair for customers. Mike's wife, Linda, manages much of the merchandising and decor, helping create a warm, inviting shop atmosphere that regularly draws compliments.
The episode closes with examples of local collaboration, such as a unique "coffee fudge" made by their neighbor, Pine Top Olive Oil Company—an exclusive product for Mike's shop that also drives mutual referrals between the two businesses.
Throughout the conversation, Mike emphasizes that success in a small-town shop isn't just about the coffee—it's about community connection, staff engagement, quality, and creative merchandising that all work together to make customers feel at home.
The following are the sponsors of Birdman Media Podcasts; please visit them and support them when you can, as they make this show possible.
Premier Sponsors:
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Buffalo Bill's Tavern and Grill
Darbi's Cafe
The House Restaurant
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Nexus Coalition for Drug Prevention
Pinetop Coffee House and Roasting Company
Pour Station - White Mountain Purified Water
St. Anthony's School
Adventure Pest and Wildlife
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