Blazing Trails

Jennifer Hudson is shattering glass ceilings and shifting conversations. Listen to her inspiring talk and career advice from her appearance at Dreamforce 2022.

Get tips on keeping the brain young, healthy, and sharp, so you can protect your mind at any age with Dr. Sanjay Gupta, Neurosurgeon, Author & Award-Winning Chief Medical Correspondent, CNN, and Dr. Geeta Nayyar, SVP, Chief Medical Officer, Salesforce.

AI is shaping our future-which is why it's so crucial that companies have diverse, inclusive communities of people creating that technology. Lila Ibrahim, COO of DeepMind joins us to discuss the benefits, the risks and questions associated with AI. She shares her tips on how businesses can build interdisciplinary teams to ensure that the people building these tools actually represent the world they’re shaping.

Don't wait to book that holiday travel! Because Stephanie Linnartz, president of Marriott International, says travel is back and busier than ever. Tune in to hear her discuss how the hospitality giant is reimagining what service means to help revive the travel industry and keep customers at the center of everything they do.

The numbers don’t lie! Today we’re talking about the holiday shopping season and how retailers are doing. We’ll discuss what’s happening in stores, what’s happening online and what are the trends. To help us make sense we’re joined by Rob Garf, VP and GM of retail at Salesforce, Scot Wingo, CEO of Spiffy and Co-founder of ChannelAdvisor and Jason 'Retailgeek' Goldberg, Chief Commerce Strategy Officer at Publicis. Tune in to find out how you retailers can better connect with customers.

What's the secret to ending unproductive meetings forever? Jen Wong, COO of Reddit has cracked the code! On this week's episode she shares her tips on how she runs incredibly effective meetings and empowers her teams. She also talks about how to lead as an introvert, the best ways businesses can be authentic on Reddit and how to grow killer vegetables– with help from her friends on Reddit. Tune in!

How can companies better know and connect to their customers and build more trust? That's a question Seth Godin, marketing guru and founding editor of The Carbon Almanac and Brian Solis, VP and Global Innovation Evangelist at Salesforce and best-selling author, try to answer in this week's episode. They discuss some fascinating findings from our just released State of the Connected Customer report. It’s our 5th edition and features insights from nearly 17,000 consumers and business buyers worldwide. Tune in to find out what's at the heart of it.

Today’s service leaders are struggling to meet growing customer expectations amid a 19% average annual turnover rate and tightening operational budgets. But Salesforce Service Cloud CEO Clara Shih and Global Innovation Evangelist Brian Solis see automation and AI as a solution. On this episode they explain how you can drive growth by empowering agents to do more with less, increase efficiencies by streamlining time-intensive processes, and deliver immediate cost savings to organizations across every industry. Tune in to find out more!

The metaverse promises to be a virtual world of innovation, experimentation and opportunity. It has the potential to change the way brands and creators engage with their customers in this new virtual space. Today we are sharing a special session recorded at Dreamforce where we'll dive into the impact of Web 3 innovation on commerce with Erika Wykes-Sneyd, Vice President of Adidas Web3 Studio, Marc Mathieu, SVP of Web3 Studio at Salesforce, and Devin Wenig, former President & CEO of eBay.

Unless you’ve been living under a rock, you’ve heard of Levi’s denim. And they’ve heard of you, too. We talk to their staff historian (yes, that’s a job) Tracy Panek about how much customer wants and needs (and sometimes complaints!) have always been the driving force behind what they make, how they make it and what’s coming next for this 150 year old brand.