Blue Collar Executive

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There is a growing epidemic of poor customer service.  Many leaders will tell you that it is a result of the inability to staff quality employees.  There is some truth to this, but they need to look in the mirror for the solution.  The issue is not the employee, rather the employer.  There are plenty of dedicated, hard working people to fill any company's needs.  However, they have a choice and no one wants to give their loyalty and dedication where they are unappreciated and feel like what they do doesn’t matter.  How can fast food chains sit next door to each other and one be fully staffed with great customer service and the other struggle to keep the doors open?  I don't know the ingredients of a great chicken sandwich, but I do know the secret sauce for providing great customer service.  I share that in this episode.  

Systems and processes cannot replace the human element.  Lewis Taulbee Jr.

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If God is omnipotent, all loving, and all knowing why does he allow evil to exist?  Tough question with a simple answer.  I break it down in this episode. 

"Darkness can only exist in the absence of light.  Light can only exist in the presence of darkness."

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There is no smaller package than someone wrapped up in themself.  
Unwrap yourself and be the gift that keeps on giving!  

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There is no smaller package than a man wrapped up in himself.  We have become a society of self absorbed people.  We are quick to complain or criticize others if it disrupts our agenda.  However, we don't always know what that person may be going through.  We are all in this world together sharing the same struggles, so instead of being quick to point fingers we should be reaching a helping hand.  

 "And why do you look at the speck in your brother’s eye, but do not consider the plank in your own eye?" Jesus

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They say when we first enter Heaven we will see a replay of our lives.  Well there will be a lot of laughing when they roll mine!  This is a 100% true story of one of my brilliant ideas gone bad! 

"Laugh at yourself and at life. Not in the spirit of derision or whining self-pity, but as a remedy, a miracle drug, that will ease your pain, cure your depression, and help you to put in perspective that seemingly terrible defeat... Never take yourself too seriously."

Og Mandino

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We are all just tourists here in this big ole Airbnb we call Earth.  This is not a permanent residence for any of us, so we don't have time to stay in on cloudy days.  We need to make the best of everyday rain or shine!  

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Two words that can be arranged to hold opposite meanings.  Making Resolutions and setting goals are important, but we must take action on Day One and not One Day.  

"Today is only one day in all the days that ever be, but what will happen in all the other days that ever come can depend on what you do today" 

Ernest Hemingway