Bobblehead Podcast

Overwhelmed by navigating uncharted waters, unprecedented disruptions of the workplace, lockdowns, and restrictions, people are faced with the fear of uncertainty.

Despite everyone's efforts to adapt and return to normal life, an impending wave of a trickier variant is creeping its way across countries, posing a threat to the social, economic, and political well-being of society.

How to thrive and survive the impending wave of Delta variants

• Make small incremental changes that support your desired end goal.
• Use what you've learned to make decisions about what's best for you, your family, and your business.

Today on the ACCESS Points Podcast, Tim Elliott and Davin Marceau will talk about the predominant strain of COVID - the Delta variant. As leaders who successfully adapted to the impact of the pandemic, Tim and Davin will share their insights on how to confront the threat of the new variant. They will also discuss how intersecting science and mindset can help deal with the challenges of the forthcoming wave.

Enjoy!

In This Episode

2:14 - Some quick view on this year's Tokyo Olympics

7:06 - Tim's thoughts on the new Delta variant

11:13 - How the first wave of the pandemic sheds light on dealing with the next variants

14:04 - How ACCESS managed its organization when COVID hit

19:20 - Davin's tips to entrepreneurs in coping with the pandemic

20:35 - A few stories about how COVID has impacted businesses

25:03 - Why people who work in factories suffer the most from the pandemic

29:05 - Their advice to thrive and survive the second wave of Delta variants

Favorite Quotes

"And I think one of the fallouts to this whole thing, there's going to be a lot of people not having jobs in the next three to four years because people are looking to, how do I automate this? How do I use technology? Because technology doesn't get COVID". - Tim Elliott

"I think that we all come into this thing with a little bit more education, with a little bit more experience than we did the first time. It's a different variant, but the reality is the same thing." - Tim Elliott

"The biggest fear we have as individuals, as business owners, and as leaders is fear of the unknown." - Tim Elliott

"One of the big takeaways from it is, as a business owner and as a person as well, we don't have to make those knee-jerk changes in our personal life or professional life. We can make those incremental changes and continue to project and see this pandemic as if it continues to come forward at us." - Davin Marceau

"Unfortunately, the groups of people that are gonna be hurt most by this whole COVID thing are the people that work with their hands, work in factories that produce things because business owners are going to look at automation." - Tim Elliott

"Be the leader. Take care of your people. You have to be able to fight through the fog, fight through the haze, and fight through the noise that we see on social media or regular media and be able to make those decisions that are going to ultimately lead your family and your business to success." - Davin Marceau

Visit ACCESS EFM:

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Due to the negative reputation built over time, salespeople are typically stereotyped as used car salesmen. Despite the negative perception people may have of the profession, today's salesforce is made up of ethical and trustworthy professionals who understand the principles of effective selling.

How to break the salesperson stigma

• Gain confidence by knowing the pain, the gap, and the need of the customer
• Ask question instead of always making a presentation
• Find balance when dealing with a sales situation and sales tension

In today’s episode of the ACCESS Points Podcast, Davin Marceau and Mike Kelley share an insightful conversation about lessons in sales. They will discuss some identifying points about why salespeople are ineffective and why it is so hard to be a good sales representative. As someone who has worked in the sales industry for over 25 years, Mike will also share his lessons learned and what it takes to make a successful sale.

Enjoy!

In This Episode

1:48 - What most people perceive about the sales profession

7:06 - Why people are so negative about salespeople

7:54 - Common mistake salespeople make

8:29 - The process Mike and his team follow before a sales meeting

10:13 - Mike's sales process and strategy

19:05 - What separates a great sales representative from the rest

20:44 - Mike's advice for future sales executives

Favorite Quotes

"The biggest challenge, the biggest difficulty that many salespeople have is that they never learned early in their career that it's not about telling how great you are. It's about finding out what that customer needs." – Mike Kelley

"I think one of the reasons why everybody is so negative about salespeople is because when the sales guy comes in, all he’s doing is just pitching, pitching, and pitching." - Mike Kelley

"Frankly speaking, in this business early on, the pathway that many salespeople took was to provide so much information that you confuse the customer to a point that they'll actually get scared enough to buy something." - Mike Kelley

"In so many cases, whether or not we're dealing with C-level people in the hospital or we're dealing with analysts and the IT department, or medical records folks, everybody comes at this with a different need. They come to it with a very intimate knowledge of all the problems that happen." - Mike Kelley

"If there is an opportunity to sell something out there, if you're a good salesperson, you're going to go after it no matter how busy you are." - Mike Kelley

"If you have a limited amount of time, the areas where you want to go and the places where you want to go and the people that you want to sell have to meet certain criteria. They got to meet a profile." - Mike Kelley

"You've got to put the time and the effort into getting very good at your craft so that you've got that confidence level to be able to work with that customer." - Mike Kelley

Visit ACCESS EFM:

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Click here to listen with Access Points Podcast

In sports or in life, success starts with having a winning habit, which includes both mental and physical preparation. While the physical skills you learned from training will be indispensable for the big game, the mental strength to make the decision whether to keep going or quit will determine your success as an individual and the success of your team.

In today's ACCESS Points Podcast, Tim talks with his good friend, Byron Jones, about how mental strength transcends physical challenges. They will stress the importance of physical and mental preparation for achieving goals, highlight individual success as a key to team success, and provide some great advice along the way.

Byron Jones is an professional football cornerback for the Miami Dolphins of the National Football League (NFL). He played college football at UConn and was drafted by the Dallas Cowboys in the first round of the 2015 NFL Draft. He holds the unofficial world record for the standing long jump at 12 feet 3 inches (3.73 meters).

His mantra: Team success breeds individual success.

Enjoy!

In This Episode

2:58 - Backstory of Byron Jones

5:38 - What brought him into the world of football

7:55 - Byron's academic performance as a college student

12:50 - Why a team's success breeds individual success

14:46 - The physical and mental preparation he makes before a game

19:45 - How the mind can expand the abilities of the body

24:41 - His turning point toward investing in businesses

28:54 - His way of giving back to the community

35:30 - Byron's advice to his young self

Favorite Quotes

"There are going to be times on the field where it's critical. It's going to be two minutes before a half or two minutes at the end of the game where you need to make a big play or you need to stop a big play from happening. And you're absolutely exhausted. Your legs are tired, your back is tight, and your knees hurt. But what type of person are you when those tough moments come up?" - Byron Jones

"Being in a national football league, playing college football was never a dream of mine. I was just kind of your average kid just living life floating along academically. But I was gifted and blessed with long, strong legs that can make me jump higher than most kids." - Bryon Jones

"I think it's important for people to learn to be good at things you may not necessarily want to do. But for an end goal, that is absolutely necessary for you to actually get there." - Bryon Jones

"You're not going to be good for the team if you're not going to be good for yourself. Understanding that you have a job to do, do it at your best ability and it will fit together with the team. And understanding that you're doing your job to the best of your ability will have success for the team. And also oftentimes team's success breeds individual success too." - Bryon Jones

"Sometimes I do meditation, just supply my mind and understand the importance of just acting at the moment and not thinking about what happened before and not trying to predict what's going to happen in the future." - Bryon Jones

"Investing in private equity is about the team. Who is the team behind the idea and how passionate are you about the ideas." - Bryon Jones

"Reading gives you a chance to learn from some of the most successful people in different industries in the world. You can access their mind, their thought process, their success, or failures through reading." - Bryon Jones

Visit Access EFM:

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Click here to listen with Access Points Podcast

When it comes to employment, geographic boundaries do not present a barrier to bringing together people from different parts of the country. Although a diverse workforce has its challenges, having the core elements that make up the foundation of the organization can create a centralized theme and lead to high-performing teams.

How to put a group of people together and make them a highly-performing team:

1. Identify their Kolbe and Clifton's strengths.
2. Embrace the foundational mindset of being humble, hungry, and smart.
3. Treat people as team members who are accountable for contributing to the overall success of the organization.

In today’s episode of the ACCESS Points Podcast, Davin and Tim are joined by Mike Kelley to talk about how they bring an eclectic group of people together and make them a high-performing team. They will focus on the core elements that make an organization run like a well-oiled machine and how to find the right person for the job to create teams that perform.

Enjoy!

In This Episode

1:32 - Tim’s recruitment process during the early stages of ACCESS EFM

3:16 - The analogy between a combine (wheat harvesting machine) and an organization

9:21 - How to create a highly efficient organization

14:23 - An excellent book about mindset that Tim highly recommends

17:13 - Why workplace is not a place for unconditional love

22:28 - How an organization with a diverse workforce brings value to the customer

Favorite Quotes

"There's nothing more important that you can do today than to know what value you bring to your organization or to your customer. And if you don't know, ask. Because if you're doing those things, your career is going to skyrocket, your sales are going to skyrocket, your success is going to skyrocket. All because you're adding value." - Tim Elliot

"We have a lot of people with a lot of different expertise, a lot of different gifts. Making them come together to work towards one goal, one value, one effort and all being on the same page, it's remarkable!" - Tim Elliot

"The idea of somebody that is just so single-mindedly focused, ‘I’m just the guy up here that puts the stuff in the top and I don't care what happens to the bottom’, it doesn't work for us."  - Mike Kelley

"You have to have people in the right spot at the right place doing the job that they're meant to be doing. That's when things get efficient." - Tim Elliot

"Get the right people in place at the right time in the organization with the customer experience. So the customer sees your machine as a well-oiled machine." - Tim Elliot

"Stop treating your people like family and start treating them like a team. And with that team comes accountability, then its vision, and then being able to articulate to them how individually they bring value and contribute to overall organizational success." - Davin Marceau

"Don't base your value off of something you did a year ago or six years ago. Don't think you're going to be valuable forever because you made a big sale a couple of years ago. Redefine that. Because if you don't, you're going to find yourself stale." - Davin Marceau

Recommended Book:

The Ideal Team Player by Patrick Lencioni

Visit Access EFM:

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Click here to listen with Access Points Podcast

Commitment to work is something most organizations expect from their people. But does that mean feeling guilty about spending less time at work and more time on yourself?  In any case, it's not about the number of hours you spend working. It's about the quality of time you spend with the right people to get what needs to be done.

What it takes to be a high-achieving professional:

1. Know the value you bring to the organization.
2. Spend time on yourself every day.
3. Understand who you truly are.

Today on the ACCESS Points Podcast, Mike Kelley, the VP of Sales at ACCESS EFM sits down with Davin and Tim to talk about his transformation into becoming a high achiever at work. He will share with you how he was able to achieve greater success while spending less time at work and more time on himself.

In This Episode

3:20 - Why Mike Kelley is a good example of how personal health is crucial to becoming a high-achieving professional

6:19 - How to become a peak performer in your career

9:08 - The point at which Mike began to pay more attention to his physical health

14:49 - How to reframe the process of finding time for yourself

16:00 - How Mike took advantage of the COVID situation to improve his physical health

20:40 – Mike’s advice for becoming a better performer at work

23:41 - What Tim has to say about being truly successful

Favorite Quotes

"You can never figure out how much or what value you bring to your organization, to your family, and sometimes, most importantly to yourself until you figure out exactly who it is that you are. And once you truly start to grasp who you are and your strengths and what value you bring to the world, that's when things start to click" - Tim Elliot

"There are a tremendous amount of people, a tremendous amount of companies and a tremendous amount of entrepreneurs, bosses and managers that will absolutely give you the best lip service that you've ever seen. But they don't mean it!" - Mike Kelley

"To be better professionally, you have to be better personally. And if things aren't great personally, there's only a certain amount of time in your professional life that can be good and that starts to deteriorate." - Tim Elliot

"The bottom line is, there's only so many hours in a day and you have to decide where you're going to invest that time and that effort." - Davin Marceau

"What's tough about the physical side of things is when your body starts to erode, whether it is looks, health, or both, that's going to inevitably begin to erode the mental side.  It is going to inevitably begin to erode your relationships, your spirituality, and all those other domains are going to suffer. Because you don't feel confident in the way that you look or you don't feel confident in the way that you feel." - Davin Marceau

"Once you have a level of knowledge and you have a level of understanding of who you are and how your value fits in the organization, it's not about the hours you spend. It's about the quality of time you spend with the right people to get the things done that you need to get done." - Tim Elliot

"You'll never truly be successful until you figure out exactly who it is that you are." - Tim Elliot

Visit Access EFM:

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Click here to listen with Access Points Podcast

Having been surrounded by people who have been successful in their ventures, Tim and Davin have discovered the common factors that set extremely successful people apart from the rest. While hardwork, habits, and core values are important pieces of the success puzzle, drawing insights from influential leaders from different endeavors is the best way to succeed.

How to become a highly successful person:

• Know who you are
• Know how to work with your strength
• Be disciplined in carrying out your strength
• Be excited about the opportunities ahead of you

In today’s episode of the ACCESS Points Podcast, Tim and Davin will talk about the qualities of successful people. They will also discuss the importance of self-reflection and recognizing who you are in order to become the best version of yourself.

Enjoy!

This episode is brought to you by Vouris –

 We’re Vouris – we’ve developed a powerful framework that allows early-stage startup companies to build stronger sales teams and hit their revenue targets.

 We call it the 5 Components of Sales Effectiveness:

• People
• Process
• Message
• Technology
• Leadership

Let us tell you exactly what to focus on to dramatically improve your results. We help early-stage startups hit their revenue goals and you are only one click away from more revenue.

In This Episode

1:35 – What successful people have in common

5:57 - How Tim maintains a balance between living in the moment and establishing goals for the future

8:48 - Tim's perspective on mindset shift

11:31 - His thoughts about the difference between values and mindset

14:03 - Qualities of highly successful people

15:48 - How Tim and Davin's differences have made ACCESS successful

Favorite Quotes

"What is the one thing that is common with everyone I know that is successful? Everyone that I talked to that has a successful career, that has a successful life, personally, every one of those people are excited about the opportunities they have in the future." - Tim Elliott

"The successful people see tomorrow as a possibility. They see their future as being bright and they see their future full of opportunity." - Tim Elliott

"We have the ability for us as humans to develop a new habit that's completely unrelated to strength or whatever. If we just do it enough, we're going to formulate a habit. It can be inside of our strengths or outside of our strengths." - Davin Marceau

"Our mindset is more of who we are. I think our mindset and the way we approach life is a bit of our tactical application of things that can make us successful." - Davin Marceau

"It's more important to figure out who you are and who you aren't than it is for someone else to think who you are. If you're good with who you are as a person, and you own that, then that leads to success as an individual, as a person, and as a professional." - Tim Elliott

"Very successful people typically know who they are and they've understood their strengths and their weaknesses. They know how to make the most of their strengths and how to try to diminish their weaknesses." - Tim Elliott

"Most very successful people are very confident people. And I think confidence doesn't necessarily come as a byproduct of success as it does of figuring out who you are. Once we better understand who we are and who we aren't, we're able to be ourselves and we're able to be happy and we can be confident in who we are." - Tim Elliott

Visit Access EFM:

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Click here to listen with Access Points Podcast

Humans are hardwired to connect with others, and family is our strongest bond.

There are times, however, when our relationship with our family is threatened, placing a heavy burden on our work.

The question is, “Can you be a highly performing professional while going through personal strife?”

Today on the ACCESS Points Podcast, Tim and Davin discuss how personal strife can affect your performance at work. Both high-performing professionals, they will talk about their fair share of personal struggles while still being at their best at work, how long-term personal crises can hinder your success, and why going through adversity can be beneficial.

Tim's wise words:

“The only way we gain wisdom is through adversity. Going through that adversity is what brings your family together, it's what makes you a better professional.”

Enjoy!

This episode is brought to you by Vouris –

 We’re Vouris – we’ve developed a powerful framework that allows early-stage startup companies to build stronger sales teams and hit their revenue targets.

 We call it the 5 Components of Sales Effectiveness:

• People
• Process
• Message
• Technology
• & Leadership

Let us tell you exactly what to focus on to dramatically improve your results. We help early-stage startups hit their revenue goals and you are only one click away from more revenue.

In This Episode

3:24 - Tim's professional and personal life during the formative years of ACCESS

6:52 - How he manages to separate business challenges from personal issues

11:38 - The danger of making your workplace a haven

12:46 - Tim's insight on why long-term home crisis can lead to limited success

14:39 - Davin's share of personal strife

17:07 - How Tim values his team members

25:47 - Why going through adversity is a good thing

28:29 - Tim's advice to all listeners

Favorite Quotes

"It still comes back to, innately, the most important things in our lives are not the things at work. It's the people at home that we're tied to. It's the people that we've committed to. It's the family." - Tim Elliot

"We, as humans, are so tied to family and family becomes important. It becomes everything to us. And when there's a chink in the armor or the family is not solid, that's where that weight comes from." - Tim Elliot

"I think work is how we provide, but our family is the why behind what it is that we do." - Davin Marceau

"I think people can be high-performers as long as they resolve those things personally and family over time." - Tim Elliot

"Know your people. If something is off, don't automatically assume that they're not good at their job anymore. Sit down and ask. You're going to get some answers to some questions and you're going to help people get through some really dark times." - Davin Marceau

"If we don't grow as humans, we don't get better. It hurts us at home and it hurts us professionally. To see people succeed and see people get through things personally, also helps them professionally." - Tim Elliot

"The only way we gain wisdom is through adversity." - Tim Elliot

"Going through that adversity is what brings your family together, it's what makes you a better professional. It has made me a better CEO." - Tim Elliot

Visit Access EFM:

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Click here to listen with Access Points Podcast

Combining his passion for aviation with his willingness to take on the risk of bringing his skills outside the cockpit, Randall is now leading a team of unmatched experts in private aviation. As a result of his commitment to providing clients with a superior aviation experience, his company has positioned itself as a leader in the private aviation industry.

His advice to anyone who wants to start a business

• Find something that you're passionate about, take the risk, and you gotta do it.

In today’s episode of the ACCESS Points Podcast, our guest, Randall Mize will discuss how taking your skills outside your comfort zone can lead to more opportunities and progress. He will also talk about his journey to creating Leviate Air Group and share great tips on finding the right business.

Randall Mize is the President and Co-Founder of Leviate Air Group. With years of experience as a flight instructor, corporate pilot, and aircraft sales and management, Randall brings a wealth of aviation expertise to the Leviate team. He facilitates the acquisition, refurbishment, and sale of business aircraft on the global market.

Leviate Air Group is a trusted private aviation company which provides all air charter needs, offers guidance through aircraft sale and purchase transactions, and even manages high-flying assets. Due to its ability to provide an expert level of operations, management, and maintenance services, Leviate has become the standard bearer in service and client satisfaction.

Enjoy!

This episode is brought to you by Vouris –

 We’re Vouris – we’ve developed a powerful framework that allows early-stage startup companies to build stronger sales teams and hit their revenue targets.

 We call it the 5 Components of Sales Effectiveness:

• People
• Process
• Message
• Technology
• & Leadership

 Let us tell you exactly what to focus on to dramatically improve your results. We help early-stage startups hit their revenue goals and you are only one click away from more revenue.

https://hubs.ly/H0NK23j0

In This Episode

1:32 - About Leviate Air Group

4:01 - How Randall's passion for aviation led him to become a pilot

8:38 - Why he prefers being a corporate pilot

12:01 - How Randall learned the ropes of aircraft management

19:04 - The evolution of Leviate Air Group

26:12 - Why being over-prepared for a presentation is an advantage

28:54 - How Randall handled the backstage operations of his company

33:50 - His advice to anyone who wants to start a business

35:30 - What drives them to keep going despite heavy losses

Favorite Quotes

"There've been times that we thought we were going to fail. And we were literally sitting at lunch, maybe a year and a half ago figuring out how we were going to unwind the company, it was gonna go bankrupt. And when I think back over the last five years, there's so many ups and downs. And you know, when you're down, you got to figure out what is it going to take to get through this." - Randall Mize

"As a corporate pilot, you're an aircraft manager. So I think going the corporate route actually trained me a lot for what I'm doing today." - Randall Mize

"I find a lot of our clients are buying airplanes because they need them. But also a lot of them are buying because they want the tax write-off."- Randall Mize

"When you're starting a business, you have to be better than your competitors. In the private jet world, if you're not confident, you're not getting the deal." - Randall Mize

"If you know what you're doing and you're passionate about it, as long as you can extend your runway long enough, you're going to figure out how to make it work." - Randall Mize

"If you are thinking about starting your own company and you maybe want to take that risk, you should do it. Because if you don't, there's going to be multiple times later in life where you're going to say, “Man, I wish I had done that.” - Randall Mize

Engage with Randall Mize

Leviate Air Group Website

Visit Access EFM:

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In frustration over the inefficiencies of most insurance companies, Michael decided to set up his own firm to provide better service to everyday people. Using his legal knowledge and experience, he has committed himself to helping people in need and getting them the justice they deserve. What sets him apart from other attorneys - genuine care and passion to help people!

In today’s episode of the ACCESS Points Podcast, our guest, Michael Uvalle will tell the story about his journey to starting his own law firm. He will also discuss the importance of branding and marketing in business and what sets him apart from other lawyers.

Michael Uvalle is the Founder of Uvalle Law Firm, a personal injury law firm whose mission is to settle cases with maximum value as fast as possible. Driven by his desire to make things happen, he is also highly regarded for his marketing skills and branding expertise.

How to find the best place to put your money, time, and effort:

• Track all the data you can get

Enjoy!

This episode is brought to you by Vouris –

 We’re Vouris – we’ve developed a powerful framework that allows early-stage startup companies to build stronger sales teams and hit their revenue targets.

 We call it the 5 Components of Sales Effectiveness:

• People
• Process
• Message
• Technology
• & Leadership

 Let us tell you exactly what to focus on to dramatically improve your results. We help early-stage startups hit their revenue goals and you are only one click away from more revenue.

https://hubs.ly/H0NK23j0

In This Episode

1:18 - Backstory of Michael Uvalde

2:39 - What motivated him to start his own law firm

4:28 - The struggles that he faced at the beginning of his business

7:51 - What sets Michael apart from other lawyers

11:55 - How he began marketing and branding his business

14:58 - The importance of having a web page and a phone number for businesses

20:23 - How he addressed the challenges brought about by COVID 19

22:41 - How Michael developed his mindset of making things happen

26:42 - The future of Law Boss

31:01 - His most enjoyable business aspect

32:25 -His process for hiring the right team members

37:00 - Michael's advice for his younger self

Favorite Quotes

"And so in those moments when you're in the most dire of needs, like it's time to figure stuff out and get in there yourself and do it. And so I also think it's important as a leader to show your team like, you know, when times are rough, I'll go in the trenches and be right there by your side, whatever it is. Cause that's what it has to be done." - Michael Uvalle

"We wanted to position ourselves as the anti-lawyer basically. We're lawyers, we're providing legal services, but we're not just like lawyers that nobody can get along with or wants to get along with at the beginning. So positioning ourselves in a more powerful place and more approachable place, we thought that was critical for what we wanted to do. "- Michael Uvalle

"The brand awareness thing is critical because we can advertise one day, but there's only so many people that will have a need on that given day for us. So we've got to make sure that we're top of mind every day. So when that need does arise, we're the first phone call that they're making." - Michael Uvalle

"There's a graphic online, I think it says that everyone thinks the road to success is a straight line up. In reality, it's a squiggly line that goes backwards, forwards, and all over the place. And eventually, you're making progress." - Michael Uvalle

Engage with Michael Uvalle

LAW BOSS Website

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If your life and the lives of your men depend on a loadmaster and a pilot, the best things that you can do - TRUST and COORDINATE!

Flight operations are no different from running a business. It takes a level of trust, communication, and coordination between the support team and the operations team to see the revenue and continue keeping a lasting customer experience. That’s the beautiful symphony of business.

This bonus episode of the ACCESS Points Podcast features a conversation between a pilot and a jumpmaster, Nate Cavender and Davin Marceau. They will discuss the complexities of airborne jump operations and the beautiful symphony inside the aircraft as they relate to the business world.

Enjoy!

This episode is brought to you by Vouris –

We’re Vouris – we’ve developed a powerful framework that allows early-stage startup companies to build stronger sales teams and hit their revenue targets.

We call it the 5 Components of Sales Effectiveness:

• People
• Process
• Message
• Technology
• & Leadership

Let us tell you exactly what to focus on to dramatically improve your results. We help early-stage startups hit their revenue goals and you are only one click away from more revenue.

https://hubs.ly/H0NK23j0

In this Episode

5:20 - The interaction between the pilot and the jumpmaster

6:59 - How trust and coordination are key to a successful flight operation

9:10 - How running a business is similar to running an airborne jump operation.

Favorite Quotes

"You know, I think whether you're flying an airplane or jumping out of an airplane or running a business, if you get to the point where you're cavalier about it, that's when that level of irresponsibility reality sets in." - Davin Marceau

"The trust in the coordination that you have to have with your counterparts, whether it's the front of the aircraft carrier load master or the load master to the army guy who's going to be jumping out of the back, there's really a beautiful kind of symphony that has to happen there." - Davin Marceau

"It actually makes me happy that you were a little bit nervous about it because for us, it's a life and death situation." - Davin Marceau

"Whether you're the sales guy, you've worked your butt off to get to the point of closing the deal. You have to trust and stay involved in it, but still give that level of trust and communication and coordination with the operations team, with the support team that they're going to take that sale. See it from revenue to a person and continue to keep that customer happy to perpetuity." - Davin Marceau

Visit Access EFM:

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Click here to listen with Access Points Podcast