Bobblehead Podcast

Conflicts in the workplace are inevitable. Operators have their own core strengths and mindsets that lead to the distinction in the way they solve problems and handle things. Rather than tagging it as negative, conflicts are an excellent way to mirror the validity of an idea and test how the team understands it and come with the best process and solution. To build the foundation of a healthy professional conflict, it must be rooted from a relationship of trust and respect.

In this episode of the Access Points Podcast, Davin and Tim will discuss the topic that makes who they are and what they are, VISION and OPERATIONS. Tim being an entrepreneur and visionary to his core and Davin as the operations guy, they will go in-depth into the compare and contrast of these two mindsets and how they are so important to one another.

Their key takeaways:

• If you're the visionary, make sure that the people you're sharing it with actually get it and understand it

• If you are the operational mindset, do not leave a conversation with your boss or whoever the visionary is without making sure that you wouldn't a hundred percent understand what it is they're trying to accomplish

Enjoy!

Favorite Quote

"Professional conflict is a fantastic thing. I don't know that you can truly grow. I don't know that you can truly run a successful organization without it. If you don't have conflict especially in dealing with different mindsets, you're doing something wrong."

- Tim Elliot

In This Episode

2:36 - The distinction between Davin and Tim in solving a problem

6:14 - How vision and operation should function in an organization

7:25 - How Tim practices his visionary leadership competency

10:44 - Why questioning your boss is not a bad thing

13:15 - The difference between pushback questions and over questioning

15:25 - How professional conflict is a positive indication of a productive executive team

20:48 - Role playing: How Tim and Davin handle ideas and conflicts

26:06 - Davin's response when it comes to product and UX projects

27:34 - The dichotomy between a visionary and an operation person

Visit Access Electronic Forms:

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When you are the new kid on the block and being presented with the challenges of doing the transition in times like COVID, then you only have two ways to go - huge success or huge failure.

In today’s episode of Access Points Podcast, Rob True will talk about how he coped with blending in with a new team while dealing with the challenges and restrictions brought about by COVID 19. Being part of the ACCESS executive team in the early part of this year, Rob will share how he transitioned and positioned himself to be able to become a huge part of the company’s success.

Rob True is the VP of Strategic Alliances and Client Services at Access EForms. With 20+ years of healthcare technology and services experience, Rob is a powerful force in ACCESS. His idea of smoothing the edges in the cycle of customer relationship, sales, and professional services, Access EForms has become a trusted partner with their customers, their team, and the people they built relationships with.

Enjoy!

Favorite Quote

"Over time and through experience, you learn to be able to see the iceberg that you might be heading towards if you don't course correct. And what I love about our organization is the ability of the team to recognize that." - Rob True

In This Episode

1:45 - How Rob orient himself as a new member of Access EForms executive team

3:30 - The challenges associated with being a new member of the team during the onset of COVID

6:04 - How Rob aced his game even through remote working

11:33 - The advantage of Access EForms over the previous company Rob worked with

13:34 - Access EForms key to success for 2020

19:19 - The relation between pivoting for success and pivoting to avoid failure

21:55 - How Rob keep the steady commitment of delivering results

23:21 - Diving deeper on the transition process Rob implemented to gain the trust of clients

Visit Access EForms:

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Pivoting for success after getting hit with COVID 19 pandemic involves:

1. Default aggressive mindset
2. Discipline vs. motivation
3. Measuring progress

Embracing the fact that healthcare is a fad industry, adapting to key technological trends and innovations are extremely important. Although COVID 19 has disrupted major aspects of healthcare services, it accelerated the use of medical resources and business strategies.

In today’s episode of Access Points Podcast, Davin and Mike will have a good conversation about the things that they've learned personally and professionally over the course of the year. With their ability to shift, remain aggressive, and customer focused, they were able to have contingency plans based on catastrophic external variables like the pandemic. Having the right people in place and a strategic plan that was founded in solid planning, Access E-Forms has nowhere to go but to PIVOT FOR SUCCESS AND GROW!

Enjoy!

Favorite Quote

“We had some CIOs, some CMIOs that were extremely upset with the fact that we just got hit with a pandemic and you guys are out here trying to sell us stuff, are you kidding me? But when we pivot our message to "how can we help?", it changed everything.
Then it brought those barriers down a little bit, but that was only able to happen because we stayed default aggressive."

- Davin Marceau

In This Episode

2:35 - What the leadership team of Access learned from 2020

5:25 - The key strategy of how Access survived through the pandemic

11:41 - How COVID 19 accelerated business goals and strategies

14:07 - The concept of discipline vs. motivation

18:13 - What motivates Mike as the leader in sales

19:13 - Digging deeper into Mike's Clifton strength

22:42 - How measuring your progress impacts your personal and professional life

Visit Access E-Forms:

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With the advance and ever evolving computer technology, organizations clinging to outdated techniques and technological attributes may be in danger to face extinction. While good and effective leaders are behind the success of every business, what dictates the success or failure of change management is the people’s acceptance, their mindset, and their willingness to evolve along with the company’s technological change.

In this episode of the Access Points Podcast, Davin and Tim will talk about the concept of change management. They will discuss how Access evolved their system over time, the challenges attached with the transformation and how they managed the push backs and users acceptance to the new system.

Davin Marceau and Tim Elliot are the leadership team at ACCESS. With their 20-years of constant innovation and business process automation, ACCESS has been the world’s leading electronic forms management, automation and workflow provider. Hundreds of hospitals use Access solutions to integrate e-forms, electronic patient signatures and clinical data into EHRs - no paper or manual effort.

Enjoy!

Favorite Quote

“We also have to stop and think of the realities and the ramifications of change. And that result is sometimes we lose people because they can't make that change. And sometimes they were really good people in the old system. This is so important that we're willing to leave some people behind that can't make this adjustment.”

                                                                                                               -Tim Elliot

In This Episode

3:21 - History of ACCESS's ticketing system

8:21 - How ACCESS manage to shift their people's mindset to new software system

13:50 - Instances when their company experience push backs from the implementation of a new CRM program

18:19 - How they handled the resistance and succeed in the implementation of a new system

23:28 - The lessons they learned from their failures in the past

28:48 - The hardest decision to make in terms of change management

Visit Access EFM:

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Leaders are the pillars of every organization. High-performance leaders are accountability partners, design strategic organizational goals, and empower employees to find their strengths and transform them into the most effective version of themselves.

The foundations for building a strong coaching-based leadership organization:

• Know yourself first
• Awareness of the things that prevent you from using your strengths
• Leaders that lean to the scalability of the company

In today’s episode of the ACCESS Points Podcast, Davin and Barb will dig deeper into the three-step process on how to create a coaching-based culture inside an organization. They will also talk about some of the mistakes most companies make in the leadership side, the tremendous impact of building their friendship and coaching relationship, and how having a good coach who can understand the person’s strengths and can maneuver working with the team is a true North for the company.

Our guest, Barbara da Costa, is the Founder at B Consulting. She is a Kolbe and Clifton certified and has taught some of the world’s most successful business owners and their teams to better understand and apply their strengths easily and quickly. By taking a holistic approach, Barbara guides people through big changes and dramatic transformations. Through thousands of one-on-one coaching sessions over 18 years, Barbara grew to be an accomplished coach.

Enjoy!

Favorite Quote:

“I don't care what level. I don't care what echelon you serve inside of an organization. Everybody needs a coach. Everybody needs a voice or voices that they can talk to and give them objective feedback on their performance and to let them know you're there operating within your strengths or you’re not.”

                                                                                             - Davin Marceau

In This Episode

2:18 - How Davin and Barb started their friendship and coaching relationship

4:26 - How Kolbe and Clifton help leadership team speed up their assessment in creating a broader scale change

7:32 - The result of implementing the principles of Kolbe and Clifton at ACCESS

8:29 - The importance of allowing team members to self-manage and operate based on their strengths

11:26 - Davin's belief of what most companies fall short of

12:35 - Three-step approach on how to create a coaching based culture inside a company

15:19 - The mistake most companies and leaders make

19:59 - The significance of bidirectional feedback

28:27 - How Davin embodies the principles of Kolbe and Clifton

36:01 - Instances where Davin utilized strengths and instincts  with his co-leader

Connect with Barbara da Costa

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Visit Access EFM:

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Defining your strengths.

Transforming them into great potential.

Deliver lasting results

Raising expectations that lead to greater performance.

Empowering your team not only includes stretching your member’s capabilities but more to seeing each person’s strengths. On top of that, combining these strengths together is the BEST RECIPE FOR SUCCESS.

This episode of the Access Points Podcast is about performance improvement and how to get the most out of highly skilled and high performers to produce incredible results.

Mike and Barb will bring to mind how their team at Access evolved into the best version they are today. They will talk about assessing strength and belief systems and how these can apply to situations in delivering results. They will also discuss Kolbe Index and Clifton Strength’s to improve yourself, empower people, and perform better.

Enjoy!

Favorite Quote

“My view on some of the Kolbe and Cliftons, I think understanding your numbers as well as your strengths is so critical. It will change the way you view the world that it will change the way you view yourself. And ultimately it'll change how you communicate and interact with others.”

                                                                                                     -Mike Kelly

In This Episode

3:21 - How Barb started to help the team at Access E-Forms to find and understand their strengths

6:39 - The meaning of belief in Clifton world

9:01 - Barb's valuation of Mike's strengths and beliefs

11:38 – Clifton Strength’s overview of what strategic strength is

14:08 - The benefits of combining strengths in a team

26:04 - How knowing your strengths, skills, and knowledge help in bringing teams together

33:14 - How self-assessment using Kolbe Index and Clifton Strength’s contributes not only in the corporate world but also in personal relationships

40:55 - Barb's insight on how people deal with their strengths in times like COVID

43:44 - Barb's assessment to the leadership team of Access

Visit Access EFM:

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From the onset of COVID 19, retail stores shutdown and their rate dropped to zero in fifteen days resulting in about 90 days stop of taking merchandise and full suspension to manufacturing garments afterwards.

This episode of the ACCESS POINTS PODCAST is the second part of the interview with our guest, Steven Wang. He will share with you the impact of the pandemic in his clothing business, how having the right mindset helps in a sound decision making process, and how he sustains providing value to his customers.

Steven Wang is the CEO of Ming Wang. Born from a family with two completely opposite personalities, Steven got a unique perspective not only from a professional standpoint but also in family business.

Ming Wang is a family owned and operated women’s apparel company. They have refined and versatile garments that offer style without sacrificing comfort. They design and fabricate distinctive apparel with unparalleled quality and easy care meant to be a long-term part of the wardrobe. 

Enjoy!

Favorite Quote

“I like having a mindset of abundance regardless of what the rest of the world believes. And I just think it's so much better and so much easier to run a business when you have that kind of mindset. And it's really awesome when you see your competition, not having that kind of mindset. That part that gets really exciting.”

                                                                                                        -Stephen Wang

In This Episode

1:20 - His takeaway about mindset and how it made a difference in his business

3:41 - The effect of COVID in his company

5:32 - His course of action when he suffered a setback

9:07 - The key lessons he gained from the eight months going through the situation of the pandemic

11:23 - How Steven and his company sustain brand awareness and customer value in this challenging time

18:23 - His viewpoint of how he evolved as a leader

24:35 - The most important thing he wished he should have known 20 years ago

Visit Ming Wang

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Coming from a family of hard workers and unparalleled dedication, Steven witnessed his parents’ struggle to build their business from scratch. Spending a summer job in his father’s warehouse and overnight labor under Miami’s summer heat, Steven is determined to take a different path.

In today’s episode of the ACCESS POINTS PODCAST, Tim will have a conversation with his good friend, Steven Wang. They will speak about the story of how Steven and his family started their women’s apparel business, the struggles they went through to grow their company, and his turning point on how he ended up running their family business.

Steven Wang is the CEO of Ming Wang. Born from a family with two completely opposite personalities, Steven got a unique perspective not only from a professional standpoint but also in family business.

Ming Wang is a family owned and operated women’s apparel company. They have refined and versatile garments that offer style without sacrificing comfort. They design and fabricate distinctive apparel with unparalleled quality and easy care meant to be a long-term part of the wardrobe. 

Acknowledging his parent’s passion and dedication, Ming Wang has grown from New York City’s 2-bedroom apartment into a national business and an internationally-known brand of apparels.

Favorite Quote

“For those of you that have a family business that understands it, if it's been passed along from generation to generation, somebody had to start this thing. And just like sometimes, a brand is the hardest thing to start. A business is just like it, there's always risks going along with that, but THAT'S THE FUN PART. “

                                                                                             -Tim Elliott

In This Episode

4:33 - Brief overview of Steven Wang’s company

8:56 - The insights he and his daughter gained in the fashion business

14:27 - Best analogy in his thought process of dealing with the whole apparel industry

17:29 - Steven's personal and family history on how they got into manufacturing garments

26:04 - His father's turning point of going into general contracting rather than keeping a collection

29:01 - His memories of the struggles his parents went through and his unforgettable summer job experience

30:44 - The tipping point to why he stated that he would never be a part of the business that he is actually a part of today

32:07 - The reason why he ended up running the business

Visit Ming Wang

Visit Access EFM:

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When COVID 19 struck the world, everybody’s life changed drastically. While it is undeniably hard for some people to find a “good” about it, some have embraced the uncertainty and have grown from it. It is true that many struggled personally and professionally, but creating a list of the positives that comes with it can be a catalyst to drive yourself forward.  Whereas this new normal may hang for a bit, the learning and the growth refined our ability to flip our mindset to find a good in every setback.

Today’s episode of the ACCESS Points Podcast, Tim and Davin have a conversation in their podcast room after COVID-19 restricted businesses, office commutes, and work travel. They will talk about what they learned and how they can apply these lessons as they progress into this new normal.

Tim Elliot and Davin Marceau are a team of professionals who are passionate, highly motivated and disciplined individuals committed to personal and professional excellence. They are the leadership team behind Access E Forms, the world’s leading electronic forms management, automation, and workflow provider. They are committed to enabling change through innovative technology – creating paperless and paper-light processes with green technology, improving work environments by making people’s jobs easier, and allowing organizations to communicate more effectively.

Enjoy!

Favorite Quote

“I think that's another interesting part of 2020 is embracing this period of time and learning from it and gleaning the valuable nuggets of information and wisdom that we've learned and almost embracing the struggle and applying that as we move forward into 2021.”

                                                                                                         - Davin Marceau

In This Episode

4:10 - How people and the government reacted during COVID

6:44 - The two types of people with regards to how they respond to the pandemic

7:28 - Big takeaways from going back to basics in terms of family relationships

13:47 - The positive impact of adversity

17:31 - Tim's story of his daughter's personal growth and mindset transformation from her life experience in New York City

22:02 - Davin's huge takeaway for 2020

Visit Access EForms:

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Setting the Stage for Competition: Price Vs Value

Smart buying is when you buy the result the products or services will give you.

Whereas some people are price-sensitive, others have certain things that have values or things that are important to them, and they’re willing to pay for those things that are important.

In this episode of the ACCESS Points Podcast, Tim and Davin will dive into the conversation of how they sell value rather than price in their business. They will also talk about how to price yourself to profitability and build your value based on what you want to be seen in the marketplace.

Tim Elliot and Davin Marceau are a team of professionals who are passionate, highly motivated, and disciplined individuals committed to personal and professional excellence. Listening to customers’ needs and finding solutions to help them has always been Tim’s focus and the reason he founded Access.

Enjoy!

Favorite Quote

“You can't buy good business. Even if you think you're going to do something special for someone from a price level, and you think that it's going to come back and help you- hear this... It will not!”

                                                                                                     -Tim Elliot

In This Episode

5:13 - Their perspective of how people find the difference between price and value

7:52 - What generally comes to mind when hitting upon bargain or discount

9:29 - Their takeaway from negotiating with price-sensitive clients

14:20 - Why comparing your  price to competitors is dangerous

15:51 - How to figure out the value of your solution or product

22:20 - How losing a deal is also a winning  action

25:17 - Taking advantage of the pandemic as a bit extra time to work out for the next big thing

26:49 - How being different yields success to your business

Visit Access EFM:

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