In missing person cases, the first 48 hours is the most important window for the beginning of the investigation. However, complications between state and local police can be an obstacle to bringing federal agencies onto the case. Former Secret Service Special Agent and Liason to the National Center for Missing and Exploited Children Jeffrey James explains the function and purpose of NCMEC, how the federal government is activated when a missing persons case occurs, and the challenges he's faced throughout his career working on these types of crimes.

In 1996, Jeffrey James was sworn in as a United States Secret Service Special Agent, beginning his 22-year-long career within the federal government. During his time in the Secret Service, he was promoted to Assistant Special Agent in Charge and also served as the Liason to the National Center for Missing and Exploited Children. Now, he works as the President of Capitol Security Consultants, as well as the Chief of Police at Robert Morris University.

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