Top 5 Takeaways from the Episode: 

1. Workarounds Reveal the Real Process 

Iris’s research shows that deviations from standard procedures—like nurses jotting notes on paper instead of using digital systems—aren’t mistakes, but signals. These workarounds often reflect system limitations, process flaws, or a drive to prioritize what truly matters: patient care. 

2. What You See in Data Isn’t Always What Happened 

Event logs often record what’s entered, not what’s executed. In domains like healthcare or construction, there’s a clear disconnect between reality and system registration. This gap challenges the reliability of process mining and reinforces the need for human context. 

3. Process Design Should Embrace Imperfection 

Traditional process methodologies often assume linearity and completeness. Iris proposes supplementing them with workaround analysis to reflect real-world complexity. Observing processes “in the wild” uncovers hidden inefficiencies, clever improvisations, and improvement opportunities. 

4. Renovating a House = Living BPM 

Iris’s LinkedIn series drew clever parallels between home renovation and process management. From shifting plans and stakeholder coordination to “workarounds” by plumbers, she illustrates how BPM principles apply even in everyday life—complete with unpredictable dependencies and process entropy. 

5. People, Teams & the Human Side of Mining 

In her latest paper, Iris explores how process mining can reveal team dynamics and human behavior—like preferences, inefficiencies, or even social loafing. But she also highlights the ethical balance: to mine responsibly, researchers must anonymize data while still drawing actionable insights about team structure and collaboration. 

We hope you enjoy our BPM Podcast.
Subscribe and stay tuned for more.
Please send us your comments and questions to
[email protected]

 Top 5 Takeaways from the Episode: 

1. CI Is a People Game, Not Just a Process Game 

Gary Cox’s book, Cultivating Champions of CI, emphasizes that sustainable continuous improvement (CI) isn’t about tools or theory—it’s about developing people, mindsets, and a culture that values thoughtful problem-solving over quick fixes. 

2. The Four P’s of Meaningful Change 

Beyond People, Process, and Purpose, Gary introduces a fourth essential “P”: Problem-solving. When processes break, people instinctively create workarounds. Organizations need to nurture transparency and curiosity to tackle root causes instead of patching symptoms. 

3. Standardize to Improve, But Don’t Worship the Standard 

Standardization creates a necessary baseline—but it’s only a snapshot in time. Businesses must continuously adjust that baseline to reflect evolving goals, technologies, and customer expectations. “Standard until better” is the motto. 

4. Culture Beats Tools—Every Time 

While Six Sigma tools and AI can accelerate analysis, real transformation only happens when leaders connect individual growth to business needs. Empowering people with purpose turns process improvement into a shared journey, not just a checklist. 

5. Cartoons, Curiosity, and Career Growth 

Gary’s creative side (his “Cox Box” cartoons) and his unconventional journey from letter carrier to national CI director show that playfulness and openness to opportunity can be powerful leadership tools—especially when helping others grow. 

We hope you enjoy our BPM Podcast.
Subscribe and stay tuned for more.
Please send us your comments and questions to
[email protected]

 🔑 Key Takeaways: 

1. Human-Centric BPM: Stefan Hauenschild emphasizes that the success of BPM initiatives lies not in the perfect process model, but in how well change is facilitated across all levels of the organization. 

2. Change Is Not Managed—It’s Facilitated: Stefan critiques the term “change management” and advocates for “change facilitation,” highlighting the need to understand emotional responses to change using models like the Kübler-Ross curve and the marathon effect. 

3. Project Setup = Early Change Work: The podcast explores how transformation already starts the moment a project is announced, impacting employees, managers, and stakeholders—well before the first process is redesigned. 

4. SAP and the Reality of Work: The crew discusses how standard SAP implementation processes often ignore the messy, exception-driven reality of day-to-day work. Tools support only 30% of the real workload—the rest needs people-centered thinking. 

5. From Methodology to Mindset: While BPM traditionally leans on frameworks and tools, Stefan calls for greater integration of soft skills, empathy, and stakeholder alignment into BPM practice. 

6. Why BPM Needs a “Sugar Daddy”: Executive sponsorship isn’t just a checkbox—it’s critical for budget, visibility, and adoption. Finding that internal champion is half the battle. 

7. Clean Slate or Crap Shift?: The trio debates whether BPM migrations should start fresh or import legacy data, agreeing that bad first impressions of a new system can kill adoption. 

8. Tool-Driven ≠ People-Driven: The paradox of standardized software implementations is exposed—standard processes without standard responsibilities create chaos. 

This episode is a must-listen for BPM professionals, project managers, and change agents who want to make transformation stick—not just on paper, but where it counts: in people’s heads, hearts, and habits. 

We hope you enjoy our BPM Podcast.
Subscribe and stay tuned for more.
Please send us your comments and questions to
[email protected]

 🔑 Key Takeaways from the Episode: 

1. Bad Habits & BPM: Russell kicks off with a personal story about bad habits and health goals – a metaphor for how organizations drift into process chaos. It’s not about the wrong tool or method but the erosion of good habits over time. 

2. Guest Spotlight – Roland Woldt: Roland shares his journey from the German army to becoming a BPM thought leader and author. His new book “Successful Architecture Implementation” bridges theory and practice with a focus on content, governance, and adoption. 

3. Practical BPM Advice: The trio explores how organizations often ignore adoption and governance when implementing architecture tools. Roland stresses the need for tangible strategies, stakeholder communication, and long-term enablement. 

4. Process Ownership & End-to-End Thinking: A key discussion around the balance between functional decomposition and end-to-end processes. Alignment across departments is crucial to eliminate siloed thinking and improve real-world outcomes. 

5. Architecture Is One Discipline: Roland argues that EA, BPM, process mining, and data management are all just different lenses on the same organizational architecture. The goal? Visibility, analysis, execution. 

6. Tool Adoption ≠ Success: Buying a shiny new tool doesn’t guarantee results. Without strategic thinking, governance frameworks, and user adoption, tools gather dust. 

7. Realistic Training & Support: A 3-day crash course won’t create a BPM organization. Adoption requires ongoing training, role development, and organizational maturity – it’s a journey, not a one-off. 

🎁 Bonus: Roland is giving away early PDFs and signed copies of the book! The paperback drops March 24 – check out whatsyourbaseline.com/successful-architecture-implementation for extras, downloads, and pre-orders. 

Final Word: Buy the damn book. It’ll make you better. 

We hope you enjoy our BPM Podcast.
Subscribe and stay tuned for more.
Please send us your comments and questions to
[email protected]

🔎 What happens when you pull a critical piece out of a complex system without understanding the full impact? This episode goes beyond process management and draws parallels to global events, politics, and corporate decision-making. Caspar and Russell explore the unintended consequences of disruption, whether in governments, businesses, or process landscapes. 

 🚀 Key Takeaways: 

1️⃣ Processes Exist for a Reason – Every business structure, process, and system evolved with a purpose. Blindly tearing them down can create chaos. 

2️⃣ Disruption Isn’t Always Innovation – Whether in politics or business, change should be intentional and informed, not reckless and uninformed. 

3️⃣ The Cost of Ignoring Context – Like amateur process mining, drawing conclusions without considering the full picture leads to poor decisions. 

4️⃣ Hybrid Governance is Key – Organizations need a balance between centralization and local flexibility to remain stable yet adaptable. 

5️⃣ Look Before You Leap – Whether restructuring a business or reshaping a nation, understanding the domino effect of your actions is crucial. 

 🔊 A thought-provoking, slightly political, but deeply relevant discussion for BPM professionals! Tune in, and remember: Keep calm and trust the process. 

We hope you enjoy our BPM Podcast.
Subscribe and stay tuned for more.
Please send us your comments and questions to
[email protected]

 Is your process hierarchy helping or hurting your organization? In this thought-provoking episode, Caspar and Russell go deep into one of the most debated BPM topics—structuring process repositories. With no guest this time, it’s back to the dynamic duo tackling a pet peeve of process architects worldwide: the messy mix of functional and end-to-end process hierarchies. 

🚀 Key Takeaways: 

1️⃣ The Great Divide – Functional decomposition structures are great for modelers, while end-to-end views are crucial for business users. Mixing them creates confusion. 

2️⃣ Best Practices or Worst Practices? – Many companies blindly adopt frameworks (SAP, APQC) without understanding their flaws. 

3️⃣ Ownership Matters – Who owns an end-to-end process? It’s not always the function that executes it but the one that controls it. 

4️⃣ The Map is Not the Territory – Process maps should serve as navigation tools, not rigid representations of architecture. 

5️⃣ Time to Rethink Organizations? – Should businesses be structured around their processes instead of outdated hierarchies? A future podcast topic in the making! 

🔊 Tune in to hear the debate, the laughs, and a few lighthearted disagreements! And if you know an expert on organizational structures and process alignment, we want to hear from you! 

We hope you enjoy our BPM Podcast.
Subscribe and stay tuned for more.
Please send us your comments and questions to
[email protected]

In this episode of BPM360: Covering Every Angle, Caspar, Russell, and Prof. Hans-Jürgen Scheruhn take a deep dive into the intersection of business process management (BPM) and enterprise architecture (EA). Hans shares his academic journey, industry experiences, and his groundbreaking work on the Enterprise Online Guide (EOG)—a structured framework designed to harmonize business processes, IT landscapes, and enterprise architecture in a Google Maps-style navigation approach. 

Throughout the discussion, Hans highlights the disconnect between process and architecture disciplines, the challenges of aligning ERP systems like SAP with BPM, and the role of AI in structuring enterprise knowledge. 

🔑 Key Discussion Topics & Takeaways 

1️⃣ From Siemens to Academia: Hans’ Journey into BPM

2️⃣ BPM vs. Enterprise Architecture: A Misaligned Relationship 

3️⃣ The EOG Framework: A Google Maps for Business Navigation 

4️⃣ BPM Hierarchies & The Process-Application Connection

5️⃣ SAP, Cloud, and the Future of Process Management 

6️⃣ AI & Enterprise Knowledge Management: The Next Frontier 

🎯 Final Thought: The Need for Unified Process Intelligence 

Prof. Hans-Jürgen Scheruhn challenges traditional BPM and EA thinking, advocating for a process-driven, navigational approach to enterprise knowledge. By merging hierarchical clarity, AI-driven insights, and structured enterprise models, he envisions a future where BPM and EA finally operate as one cohesive discipline. 

🚀 Key Takeaway: 

The future of process management isn’t just automation—it’s creating a structured, AI-augmented, navigable enterprise model where BPM, EA, and IT work in harmony. 

We hope you enjoy our BPM Podcast.
Subscribe and stay tuned for more.
Please send us your comments and questions to
[email protected]

In this episode of BPM360: Covering Every Angle, Caspar, Russell, and Prof. Wil van der Aalst engage in a deep dive into the evolution of business process management (BPM), process mining, and the intersection of data and processes. From Wil’s early academic journey to his groundbreaking work in object-centric process mining, this conversation explores the challenges, misconceptions, and future trends in BPM and AI-driven process intelligence.  

🔑 Key Discussion Topics & Takeaways 

1️⃣ From Academia to Industry: Wil’s Journey to Process Mining 

2️⃣ The Data vs. Process Debate: Breaking the Silos 

3️⃣ The Flaws of BPMN & Traditional Workflow Modeling 

• BPMN and Process Modeling Are Oversimplifications 
• Why Workflow Management Systems Failed

4️⃣ Object-Centric Process Mining: The Next Evolution 

• The Problem with Case-Centric BPM
• Object-Centric Models Solve This Limitation

5️⃣ Process Mining’s Future: AI, Dynamic Process Views & Business Intelligence 

• Static Models vs. Dynamic Views
• AI + Process Mining = The Next Leap
• Hybrid Intelligence – The Future of Workflows

6️⃣ The Real Roadblocks to Process Automation & AI-Driven BPM 

• The Over-Reliance on Standardization
• The 80/20 Rule in BPM

Why Self-Driving Organizations Are Still a Dream: 

• Unlike AI in self-driving cars, organizations lack extensive, structured training data, making full automation difficult. 
• AI can’t replace human-driven process adaptation—at least not yet.  

🎯 Final Thought: The Paradigm Shift in BPM 

Wil van der Aalst challenges long-standing assumptions in BPM, advocating for a move beyond static process models to dynamic, data-driven process intelligence. His insights pave the way for object-centric, AI-augmented process mining as the next frontier in BPM. 

🚀 Key Takeaway: 

The future of BPM isn’t about defining processes first—it’s about uncovering how work truly happens and adapting processes dynamically based on real-world data.

We hope you enjoy our BPM Podcast.
Subscribe and stay tuned for more.
Please send us your comments and questions to
[email protected]

In this engaging episode of BPM360 Covering Every Angle, Caspar and Russell sit down with Mirko Kloppenburg, a renowned advocate for human-centric process management and the host of his own BPM-related podcast. The conversation dives deep into the human side of BPM, exploring how understanding emotions, fostering transparency, and inspiring collaboration can transform process management. Mirko shares his personal journey into BPM, starting with an internship at Lufthansa Cargo, and reveals how pivotal moments in his career shaped his people-first approach to processes.

From discussing the importance of involving employees in process initiatives to reflecting on the challenges of creating sustainable BPM cultures, this episode offers actionable insights and heartfelt anecdotes for both BPM veterans and newcomers.

Key Takeaways:

1.The Importance of Human-Centric BPM:

•BPM’s success is not just about tools and methodologies but also about how processes affect and engage people.

•Measuring process success by employee acceptance and satisfaction can lead to better outcomes.

2.Starting with Purpose:

•Always define the “why” behind BPM initiatives. A clear and emotionally resonant purpose inspires people to contribute and adopt processes.

3.Involving Employees:

•Transparent communication and active involvement of employees in workshops and process discussions are critical for fostering trust and ownership.

4.Challenges in Cultural Shift:

•People often avoid discussing emotions in corporate settings, but addressing how employees feel about processes can uncover valuable insights.

•Encouraging dialogue in a safe space can lead to meaningful changes and improved collaboration.

5.Role of Process Owners and Architects:

•Process owners must understand their accountability and act as champions for their processes.

•Process architects, often overlooked, are the unsung heroes of BPM, bridging technical and human aspects.

6.Process Mining and Real-World Context:

•Process mining tools are powerful, but the real value lies in pairing data with the contextual knowledge of process experts.

•Not every deviation is a problem; understanding the reasons behind them is crucial.

7.Building a Process-Driven Organization Takes Time:

•Achieving BPM maturity often takes decades and requires consistent investment in people, tools, and culture.

•Organizations that embed BPM deeply into their DNA make it resilient to disruptions.

8.The Role of Recognition:

•Highlighting the contributions of process experts and owners fosters a sense of value and encourages further engagement.

9.Corporate Amnesia and BPM Sustainability:

•BPM initiatives are sensitive to disruptions, such as leadership changes, and require constant reinforcement to maintain momentum.

10.The Future of BPM:

•Transparency, trust, and collaboration are pivotal for BPM’s evolution. As organizations continue their BPM journeys, focusing on the human element will be key to long-term success.

This episode underscores the necessity of balancing technical precision with emotional intelligence in BPM. Mirko Kloppenburg’s insights and passion for human-centric process management leave listeners inspired to rethink their approach to BPM, making it as much about people as it is about processes.

We hope you enjoy our BPM Podcast.
Subscribe and stay tuned for more.
Please send us your comments and questions to
[email protected]

In this special New Year’s episode of BPM360 Covering Every Angle, hosts Caspar and Russell broadcast from a festive Christmas market in Cologne, setting a vibrant scene for their 2025 kickoff.

Key Takeaways:

1.2025 BPM Trends:

•AI-Driven Process Modeling: Anticipation of AI tools transforming informal process documentation into structured models, enhancing efficiency.

•Process Intelligence Integration: Continued convergence of process management and mining, leading to comprehensive process intelligence solutions.

•Shift to Object-Centric Modeling: Emergence of object-centric approaches, focusing on entities like sales orders and invoices, offering a holistic organizational view.

2.Podcast Plans for 2025:

•Academic Insights: Interviews with esteemed professors, including Professor Scheer, to delve into advanced BPM concepts.

•Event Coverage: On-site sessions from industry events, providing real-time insights and engaging discussions.

•Practitioner Stories: Conversations with BPM professionals sharing their experiences and best practices.

•Middle East Series: A dedicated series exploring BPM developments and unique use cases in the Middle East, in collaboration with regional experts.

The hosts extend an invitation to listeners to participate in upcoming episodes, encouraging engagement and the sharing of BPM experiences.

Tune in to stay ahead in the BPM world and join us on this exciting journey through 2025!

We hope you enjoy our BPM Podcast.
Subscribe and stay tuned for more.
Please send us your comments and questions to
[email protected]