BPM360 Podcast - Covering Every Angle

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In this engaging episode of BPM360, hosts Caspar and Russell are joined by Oliver Zeller and Kerry Brown at the bustling Celospehere24 in Munich. They discuss the evolution of process management, highlighting how AI and process intelligence are reshaping transformation journeys. With analogies galore—from junk mail to Google Maps for businesses—they explore the significance of creating a common language between IT and the business, the impact of AI in providing context to processes, and how democratizing access to process knowledge empowers entire organizations. Tune in for insights on how Celonis is guiding enterprises to smarter, more productive futures!
Key Takeaways:

1. Common Language is Crucial: Establishing a shared language between IT and business teams is essential for effective communication and collaboration in large-scale transformations. Process intelligence provides the necessary context to bridge these gaps and align objectives.
2. AI Needs Context: AI can be powerful for process management, but without the right context, it falls short. Providing structured process data ensures AI solutions are accurate and reliable, enhancing decision-making and efficiency across the organization.
3. Empowering Users through Democratization: Celonis is moving towards democratizing process information, making it accessible and actionable for everyone—not just specialists. This empowers employees to make informed decisions and fosters a culture of continuous improvement.
4. Process Navigation for Daily Tasks: Inspired by Google Maps, the vision is to develop AI-driven process assistants that guide employees through their daily business activities, offering real-time advice and automation opportunities to boost productivity and effectiveness.
5. Transformation as a Journey: Major transformations are long-term and require strategic planning and constant adaptation. By visualizing and managing change over time, organizations can reduce inefficiencies and improve outcomes. Celonis aims to provide tools that make this journey smoother, with smaller, consistent changes rather than large, disruptive shifts.

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In this engaging episode, Caspar and Russell delve deep into the evolution of BPM and EA with special guest Mark McGregor, an industry veteran known for his expertise in business process management and enterprise architecture. Mark shares insights from his long career and offers an overview of where the BPM and EA spaces stand today. Alongside humorous anecdotes and compelling analogies, he sheds light on key dynamics shaping the industry, the evolving role of tools, and what companies truly need from vendors.

Key Takeaways

1. The Vital Role of Process Management: Mark emphasized that process management remains central to organizational success, regardless of technological advancements. He argued that BPM will always play a critical role, even as AI and process mining tools evolve.
2. Execution vs. Operationalization: The conversation highlighted a critical distinction between process execution and strategy operationalization. While execution often involves tool automation, operationalization integrates strategy into daily activities, fostering alignment from top-level planning down to work instructions.
3. Clarity Needed from Vendors: Mark stressed that vendors should focus on clear, honest positioning. Instead of claiming to do everything better than competitors, vendors would benefit from articulating their unique strengths and areas where they excel, building trust with clients.
4. Critical Capabilities over Magic Quadrants: While Magic Quadrants are popular, Mark urged companies to focus on Critical Capabilities reports, which assess individual products’ strengths against specific use cases, rather than merely positioning vendors.
5. Unified Repositories as the Future: A common theme was the need for a centralized, versatile repository system. Mark believes future market leaders will be those who can separate modeling from the repository while offering a unified access layer, addressing BPM, EA, and portfolio management needs without overwhelming end-users.

This episode serves as an invaluable session for those interested in understanding BPM and EA’s current market and future direction.

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Reporting live from the bustling SAP Signavio and LeanIX summit in Frankfurt, Russell shares highlights from an eventful second day. He details the keynote, featuring Nestlé’s creative use of WalkMe technology to guide employees seamlessly and encourage safe innovation through their internal “Nestlé GPT.” Russell also covers Deloitte's impressive showcase, where they used clever Minecraft-themed visuals to illustrate their revamped model company approach, emphasizing transformation as a series of strategic building blocks. However, not everything impressed, as Accenture’s abstract presentation lacked tangible takeaways. Finally, Russell tackles the ever-relevant “scope anxiety” question: Is SAP thinking beyond its own ecosystem? Stay tuned for more insights as the summit unfolds!

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In this episode, we catch up with Russell live from Frankfurt at the SAP Signavio and LeanIX event, where the buzz is all about business transformation. Russell gives a sneak peek into partner day highlights, including insights from a fireside chat with Signavio and LeanIX founders. The overarching theme? SAP's vision for a unified, cloud-centric transformation journey that bridges BPM and IT architecture. We also get a preview of Russell's own AI and BPM presentation, which he’s fine-tuned to perfection for a small but hopefully captivated audience. Stay tuned as we promise a deeper dive into keynotes and more updates!

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In this lively recap from Celosphere in Munich, Caspar and Russell dive into their key takeaways from day one, centering on the intersection of artificial intelligence and process intelligence (PI). With a buzzing focus on AI applications in BPM, they highlight an overarching theme: “There’s no AI without PI.” They reflect on the need for AI to leverage real, validated process data to enhance decision-making and drive impactful change. The day’s discussions also stressed the importance of sponsorship and value alignment as critical success factors for organizations aiming to make meaningful improvements through digital transformation.

Key Highlights:

1. AI’s Growing Role in BPM: Day one sessions revealed numerous real-world AI applications in BPM, underscoring how AI can help organizations understand and improve processes.
2. The Power of PI (Process Intelligence): Process intelligence emerged as a foundational element for successful AI. Caspar noted that “there is no AI without PI,” as accurate, validated data underpins AI's effectiveness in enhancing processes.
3. Value Alignment and Sponsorship: Keynote sessions emphasized the need for alignment on value definitions across departments and strong executive sponsorship to drive sustainable change.
4. Unified Digital Twin Vision: To achieve holistic process insights, a unified “digital twin” was proposed, linking process intelligence, enterprise architecture, and other disciplines under a shared data model.
5. Bridging the Silos: The event also highlighted the importance of breaking down organizational silos, uniting enterprise architects, process miners, and business process managers under a single strategic vision.

Stay tuned for a full episode we recorded on the Celosphere with the special guests Oliver Zeller and Kerry Brown.

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In this episode of "BPM360 - Covering Every Angle," hosts Caspar and Russell sit down with Marc Vietor, a seasoned expert in business process management (BPM), to discuss the evolution of BPM in a rapidly transforming digital landscape. Marc shares his journey from consulting to product management, emphasizing the strategic role of ARIS in driving end-to-end business transformation.

Key topics include:

1. Process Mining and AI Integration: Marc highlights the role of process mining in enriching BPM and the importance of AI as a technology enabler for business transformation.
2. Global Trends and Market Differences: The conversation touches on regional variations in BPM adoption, from the fast-paced SaaS-driven approach in the Americas to the design-led focus in Europe and Australia.
3. Mergers and Strategic Positioning: They explore the impact of mergers in the enterprise architecture space, emphasizing the integration of ARIS and Alphabet for a unified process management solution.
4. BPM Democratization and Future Vision: Marc envisions a future where BPM is more accessible and autonomous, evolving towards a user-friendly, democratized approach that integrates seamlessly into daily workflows.
5. Challenges in Integration and Flexibility: The discussion also dives into the complexity of integrating BPM with existing systems, the need for flexible solutions, and ARIS’s approach to balancing high-end capabilities with simple, scalable solutions.

Marc shares his excitement about bringing BPM closer to the masses, aiming to make process management intuitive and hands-free, akin to the evolution of autonomous driving. This episode provides valuable insights into the direction of BPM technology and its role in shaping business operations worldwide.

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In this episode of "BPM360 - Covering Every Angle," hosts Caspar and Russell are joined by Corinna Frank, dubbed the "BPM Superwoman," to discuss her two-decade journey in business process management (BPM) at Phoenix. Corinna shares her insights into how BPM has evolved from basic process documentation to a strategic initiative that drives global transformation across the company.

Key topics include:

1. Evolution from ISO Certification to BPM: Corinna reflects on her start in process management, transitioning from ISO documentation to a comprehensive BPM approach, emphasizing transparency, control, and continuous improvement.
2. Global BPM Strategy and Governance: The discussion delves into the challenges of rolling out a global BPM initiative, highlighting the importance of finding the right local champions and adapting processes to fit diverse cultural and market needs.
3. Building a Federated Process Community: Corinna explains the development of a global BPM community at Phoenix, balancing centralized process standards with local flexibility to empower teams worldwide.
4. Leadership and Sponsorship in BPM: She underscores the crucial role of strong executive sponsorship and stakeholder engagement in ensuring BPM initiatives gain traction and drive meaningful change.
5. Passion and Perseverance in Process Management: Emphasizing her personal dedication to BPM, Corinna shares her belief that true success in process management comes from passion-driven perseverance and a commitment to creating real value for the organization.

The episode wraps up with a discussion on the future of BPM at Phoenix and Corinna’s vision of integrating process mining, analysis, and optimization into a seamless lifecycle that supports continuous improvement and innovation. Her journey is a testament to the power of persistence and the human element in driving process excellence.

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In this short but impactful episode, Caspar and Russell dive deep into enterprise architecture, BPM, and the exciting triple merger that has the industry buzzing. Plus, we drop a special shout-out and an official invite to none other than Marc Vietor, General Manager of ARIS! Marc, we’d love to have you join us to unpack where ARIS is headed and your vision for the future. Ready for this, Marc? Let’s make it happen! Listen in, everyone, and stay tuned for more on the evolving world of BPM!

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Who’s the Mysterious Third Player in the BPM Power Trio?
In this BPM360 short, Caspar and Russell dive into the exciting news of BizDesign and MEGA’s merger, shaking up the enterprise architecture and BPM world. But there's more! A third key player in the business transformation market is set to join the merger, adding even more intrigue. The duo speculates on who this mystery partner could be, from process powerhouses like ARIS to rising stars like Avolution. Join the discussion and share your thoughts on the BPM market's evolving landscape. Is it consolidation time or a race for extended capabilities?

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In this BPM360 podcast short, Caspar and Russell dive into Caspar's recent experience at the BPM Conference in Krakow. They discuss intriguing keynote talks, including one that delved into diversity's impact on software engineering, and Caspar's enlightening interviews with global BPM experts. From BPM research gaps to practical challenges in applying new methodologies, they highlight the critical takeaways from the event while offering a glimpse into the lively academic discussions, quirky conference moments, and future podcast surprises!

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