In this episode Ken talks about meeting a customer who, turns out, has an amazing family history. This is a story that really illustrates the importance of treating people well, no matter what. Speaking of meetings, we’re always happy to get in touch with you, our listeners! Feel free to reach out with questions, episode ideas, or just to introduce yourself. Our email address is [email protected]; and you can find us on Twitter, Facebook, or Instagram, we’re @brattlebookshop on all three.