In this special edition, Michael Lombardo, CEO of GlideFast Consulting, engages in a lively conversation with Melissa Hill, SDM and Senior BPC at GlideFast. Join them as they share their experiences at GlideFest in Montana, soaking in the sun and discussing the collaborative spirit that makes Glide Fast truly exceptional. Discover how Melissa transitioned from studying anthropology to finding her passion in IT and service management. Gain insights into the challenges faced by clients during transitions and how ServiceNow's powerful platform provides solutions. From cold plunges to winning the BPC championship, explore the fun side of GlideFest and the strong sense of camaraderie that defines the GlideFast family. Tune in for an inspiring talk on teamwork, problem-solving, and the exciting journey of continuous improvement at GlideFast.