In this episode of GlideChat, Ohad Kushner, Chief Customer & Delivery Officer at GlideFast, sits down with David Packer, Senior Director of Solution Consulting at ServiceNow, to discuss the evolution of the ServiceNow platform and its impact on businesses. David reflects on his eight years at ServiceNow, sharing insights on how customer needs have shifted from basic IT solutions to driving broader business transformation through technology. The conversation dives into the rise of AI, the growing importance of technology in business operations, and the critical role of successful partnerships in ensuring customer success. Tune in for valuable perspectives on navigating the ever-changing landscape of modern enterprise solutions.

In this episode of GlideChat, we sit down with Ohad Kushner, Chief Customer & Delivery Officer, and Ed Shea, VP of Customer Engagement at GlideFast Consulting, to discuss Ed's journey from management consulting to leading critical customer-facing teams. Ed shares his insights into the pivotal role of an Engagement Manager, the importance of building strong relationships with customers, and how his team drives successful ServiceNow transformations. We also explore how GlideFast’s growth and culture foster collaboration and customer satisfaction. Plus, find out about Ed's surprising TV appearance on HGTV!Tune in to hear firsthand how Ed and his team are shaping the future of ServiceNow implementations and customer success.

In this episode of GlideChat, Brett Karl, VP of Solutions and Alliances at GlideFast, and David Limas, Solutions Consultant at GlideFast, are joined by Dorian Cougias, CEO of Unified Compliance (UCF), to discuss the critical role UCF plays in simplifying complex regulatory compliance. Dorian explains how UCF analyzes and clarifies regulatory documents, making them actionable for businesses by breaking down intricate laws and guidelines into understandable, executable tasks. He details how UCF's APIs integrate with ServiceNow’s GRC modules to streamline compliance processes, enabling organizations to efficiently implement controls without wading through hundreds of pages of regulatory text. The conversation also touches on the strategic partnership between GlideFast and UCF, highlighting a current promotion for clients looking to enhance their GRC capabilities with UCF’s solutions.

In this episode, join John Gilaspy, SDM / Certified Technical Architect, and Doug Penta, IRM Architect at GlideFast, as they dive deep into the intricacies of Integrated Risk Management (IRM). With over a decade of experience, they discuss the challenges and strategies for successful GRC implementations, the importance of stakeholder engagement, and the latest features in the ServiceNow Washington DC release. Tune in to discover how an integrated approach to risk management can enhance your organization's resilience and operational efficiency!

In this episode of GlideChat, join Brett Karl, VP of Solutions & Alliances at GlideFast, and Mitch Stutler, Co-Founder and CEO of VividCharts. Discover how VividCharts enhances ServiceNow’s data reporting and visualization capabilities, making it easier for organizations, particularly in the financial sector, to leverage their data effectively. Explore the unique role VividCharts plays in operational reporting, its success in regulated industries, and the strategic partnership with GlideFast that benefits mutual customers.

In this episode of GlideChat, Kali Alexander speaks with Ebony Staten, Director of Partner Success at CareerVillage, about the nonprofit's mission to democratize career information. Ebony shares insights on how CareerVillage has adapted and expanded since 2020 and how ServiceNow has helped enhance their operations. Discover how CareerVillage nimble approach and commitment to accessibility are transforming career development for underrepresented communities. Tune in to learn about the intersection of technology, human connection, and innovative solutions in career guidance.

In this special edition of GlideChat, Brett Karl joins William Miller, Co-CEO and Co-Founder of Proven Optics, to explore their innovative approach to IT financial management on the ServiceNow platform. Bill discusses Proven Optics’ unique budgeting and cost modeling applications, and how they enhance financial insights by integrating seamlessly with ServiceNow’s tools. Tune in to discover how Proven Optics is redefining IT financial management and why their solutions are a perfect fit for ServiceNow!

Join Kali Alexander, ServiceNow MVP Class of 2024, as we delve into the intricate world of ServiceNow with special guest Sarah Toulson, a three-time MVP awardee. Discover Sarah's journey from municipal service to becoming a renowned Service Portal architect at GlideFast, revolutionizing user experiences for clients across diverse sectors. From her insights on mentorship, women empowerment in tech through WomenNow, to her popular blog, Sarah shares her passion for blending design with public service, making technology accessible and empowering for all.

In this episode of GlideChat, join GlideFast CEO Mike Lombardo and special guest Damien Davis, Senior Director of Product Management at ServiceNow, for an engaging and heartfelt conversation exploring leadership, teamwork, and personal reflections. Damien shares insights from his journey — from humble beginnings to navigating the world of ServiceNow — emphasizing the importance of building a strong personal brand. They discuss authenticity, giving back, and the transformative impact of meaningful connections. Tune in for an inspiring discussion on leveraging platforms for positive change and leaving a lasting legacy.

In this episode of GlideChat, Brett Karl, VP of Solution Alliances at GlideFast Consulting, sits down with Paul Lyons, VP of Alliances and Channels at Sakon. Join us as we explore Sakon's pivotal role in managing enterprise telecommunications assets, from mobile devices to carrier data. Discover how Sakon integrates seamlessly with ServiceNow, streamlining workflows and optimizing cost management for large organizations. Whether you're curious about telecom lifecycle management or intrigued by the intersection of technology and service delivery, this episode offers insights into the evolving landscape of enterprise mobility solutions.