In this episode of GlideChat, we sit down with Ohad Kushner, Chief Customer & Delivery Officer, and Ed Shea, VP of Customer Engagement at GlideFast Consulting, to discuss Ed's journey from management consulting to leading critical customer-facing teams. Ed shares his insights into the pivotal role of an Engagement Manager, the importance of building strong relationships with customers, and how his team drives successful ServiceNow transformations. We also explore how GlideFast’s growth and culture foster collaboration and customer satisfaction. Plus, find out about Ed's surprising TV appearance on HGTV!Tune in to hear firsthand how Ed and his team are shaping the future of ServiceNow implementations and customer success.