How are organizations keeping up with the spikes in demand while maintaining high levels of customer support? Today’s guests are all about allowing leaders to focus on their business and giving them the ability to hire state-of-the-art sales and customer success support teams, on-demand 24/7. CloudTask CEO, Amir Reiter, and VP of Marketing, Tom Jerkins, help other businesses scale and grow through their outsourced sales organization. The biggest question in scaling customer support always comes down to outsourcing the service center versus keeping it in-house while delivering on customers’ expectations. Find out whether or not you should outsource and the importance of hiring a partner that’s going to bring in the training, processes, and technology that are going to save you money and represent your company the right way.

Why would I, as a company, want to outsource my customer service? 8:40
State of the art training 12:02
What separates BPO’s 15:25
Where People can find them 17:00

“Everybody is looking to each other to create more community and the more community you create, the better it’s gonna be for your business. That’s not why you want to do it. You want to do it because we’re human beings, because we want to support each other. The more human you are, the more everybody’s gonna benefit, in business and in life.” 5:44

https://www.linkedin.com/in/amirreiter/

https://www.linkedin.com/in/tomjenkins1/?locale=de_DE