In this episode, Michelle discusses the unique challenges and opportunities of advancing Diversity, Equity, and Inclusion (DEI) initiatives within the hourly workforce. Addressing the common misconception that DEI is only for corporate settings, Michelle advocates for bringing these efforts into field-based environments like retail stores, distribution centers, and call centers. She talks about the tremendous positive impact that thoughtfully implemented DEI programming can have on retention, engagement, and productivity, even among large, dispersed hourly teams.

Michelle also shares actionable strategies for leaders looking to embed DEI across their organizations, regardless of employee location or access to technology. She talks about the importance of listening directly to frontline workers, tailoring programming to meet their needs, and finding creative ways to deliver both formal and informal DEI education. Michelle also offers practical tips—like using QR codes, implementing recognition programs, and fostering two-way communication between corporate and the field—to ensure all employees feel valued and included.