Welcome back to the Build Yor Culture Brand podcast! In this episode, Dr. Jay Raines sits down with Randy Gravitt, an author, speaker, and thought leader passionate about helping leaders win both at work and at home. Randy shares valuable insights on how emotional health, intentional leadership, and personal accountability shape success in all areas of life.

From the inspiration behind his book to practical advice on separating personal and professional life, Randy dives into what it means to lead with purpose and clarity. He emphasizes that true change doesn’t happen by chance but through consistent effort and planning. Whether it’s ensuring quality time with family or building a stronger team at work, Randy offers actionable strategies for leaders looking to create lasting impact.

Tune in to hear how hope isn’t a strategy, why winning begins at home, and how you can take control of your personal and professional journey today. 

For more information about intentionally building a culture that fits you, visit www.buildyourculturebrand.com 

To purchase Randy’s book, visit https://shop.leadeveryday.com/collections/all-books-by-popularity/products/winning-begins-at-home 

Guest: Randy Gravitt, Author, Speaker, Thought Leader

Time stamps: 

(00:00 - 01:33) Introduction

(01:34 - 05:17) Leadership Superpower & Kryptonite

(05:18 - 08:21) Winning Begins at Home

(08:22 - 14:14) The Inspiration Behind Randy’s Book

(14:15 - 17:24) Can It be Too Late?

(17:25 - 21:19) Emotional Health for Business Leaders

(21:20 - 29:44) Separating Personal and Professional Life

(29:45 - 37:25) Ensuring Quality Time with Family

(37:26 - 40:06) Where to Get Randy’s Book

(40:07 - 40:44) Closing

Welcome back to the podcast! In this episode, Dr. Jay Raines sits down with Bill Forster, founder of CEO Zones, to explore the principles and practices that drive lasting success in organizations. Bill shares the story behind CEO Zones and delves into the key elements of effective leadership, including understanding one’s “superpower” and “kryptonite” in leadership.

Throughout the conversation, Bill emphasizes the importance of maintaining organizational alignment with the CEO’s values and establishing a “flat culture” to promote longevity. He discusses practical strategies for rolling down company goals, tracking critical data points, and navigating diverse micro-cultures within a company. Bill also reflects on his experiences working with Truett Cathy and shares lessons learned from past failures, highlighting the role of resilience in building a sustainable organization.

Tune in to gain invaluable insights on fostering alignment, encouraging growth, and developing a culture that stands the test of time.

For more information about intentionally building a culture that fits you, visit www.buildyourculturebrand.com 

Guest: Bill Forster, Founder of CEO Zones

Time stamps: 

(00:00 - 02:07) Introduction

(02:08 - 07:14) Leadership Superpower & Kryptonite

(07:15 - 11:42) The Founding of CEO Zones

(11:43 - 18:45) Organizations Maintaining Trajectory

(18:46 - 23:36) Flat Culture Leading to Longevity

(23:37 - 35:42) “Rolling Down” Company Goals

(35:43 - 40:30) Critical Data Points

(40:31 - 43:47) Working with Truett Cathy

(43:48 - 48:58) Overseeing Micro-Cultures

(48:59 - 52:03) Learning from Past Failures

(52:04 - 54:49) Closing

For more information about intentionally building a culture that fits you, visit www.buildyourculturebrand.com 

Welcome back to the podcast! In this episode, Dr. Jay Raines is joined by Grace Neeley, Owner-Operator at Chick-fil-A Dayton Mall. Grace shares her journey to becoming the Owner-Operator of a Chick-fil-A in her hometown mall, navigating the unique challenges of operating in a mall environment, and leading through the heart of the pandemic in 2020. With determination and grit, Grace grew both her team and store, transforming her location into a thriving hub despite the challenges they faced. Grace opens up about the triumphs and struggles she faced along the way, including personal loss, and how those experiences shaped her leadership style. She emphasizes how clarity and consistency have helped her team move forward and win together.

Time stamps: 

(00:00 - 01:26) Introduction

(01:27 - 03:52) Leadership Superpower & Kryptonite

(03:53 - 07:09) The Unique Challenges of Mall Operations

(07:10 - 13:31) Transforming the Dayton Mall Chick-fil-A

(13:32 - 17:53) Committed to Success

(17:54 - 25:14) Navigating Loss as a Team

(25:15 - 28:12) Growing in Empathy

(28:13 - 37:09) Building a Winning Culture

(37:10 - 38:17) Closing

For more information about intentionally building a culture that fits you, visit www.buildyourculturebrand.com 

Welcome back to the podcast! Dr. Jay Raines reconnects with Christy Tennant Krispin, Associate Certified Coach at LeadersQ Coaching, to dive into what it means to nurture leadership potential for lasting impact. They reflect on their time at Elevate 2024, sharing highlights like connecting with successful Owner-Operators and digging into Christy's ideas for cultivating a leadership legacy. Together, Dr. Jay and Christy unpack the importance of calling up the potential of others by identifying and directing strengths and giving meaningful ownership to inspire growth. They talk about what it looks like to adapt leadership styles within each DISC personality and how aligning motivation and mission can drive leaders forward. Tune in to find out how nurturing leadership potential can impact both the future of leaders and the success of your business.

Connect with Christy on Linkedin: https://www.linkedin.com/in/christytennantkrispin/

Time stamps: 

(00:00 - 01:35) Introduction

(01:36 - 03:51) Highlights from Elevate 2024

(03:52 - 06:48) Cultivating Your Legacy of Leadership

(06:49 - 20:23) Calling Up the Potentials of Others

(20:24 - 27:25) Identifying Leadership Strengths

(27:26 - 32:34) Leadership Qualities & DISC Personalities

(32:35 - 38:02) Confidence In Your Team

(38:03 - 38:49) Closing

For more information about intentionally building a culture that fits you or to take our Culture Brand Mini-Assessment, visit www.buildyourculturebrand.com 

Welcome back to the podcast! In this episode, Dr. Jay Raines unpacks how Culture Brand can help you design, align, and scale a healthy and vibrant organizational culture. Drawing on his experience in leadership development, Dr. Jay explores how to align culture with your mission and vision, highlighting the importance of ensuring everyone is moving in the same direction. He unpacks how fostering a consistent environment and having a clear, unified message can elevate the entire team and create deeper trust. Dr. Jay shares how deeper levels of trust in a consistent and clear organizational culture create space for intentional accountability that helps everyone thrive. Tune into this episode to discover what it means to cultivate a culture where every member feels connected to the mission and learn how consistency and clarity help drive your organization forward in unity.

Time stamps: 

(00:00 - 00:49) Introduction

(00:50 - 02:32) Navigating Healthy Organizational Culture

(02:33 - 03:44) Aligning Culture with Mission and Vision

(03:45 - 06:26) Creating a Consistent Environment

(06:27 - 11:01) Delivering a Clear Message

(11:02 - 15:21) Culture Fosters Accountability

(15:22 - 16:51) Trust: The Most Valuable Currency

(16:52 - 19:13) Strategically Moving Forward

(19:14 - 19:24) Closing

For more information about intentionally building a culture that fits you, visit www.buildyourculturebrand.com 

Welcome back to the podcast! Dr. Jay Raines welcomes Christy Tennant Krispin, Associate Certified Coach at LeadersQ Coaching. Christy shares her professional journey's "three acts" and how it led her to leadership and executive coaching. Dr. Jay and Christy unpack a topic that often comes up for busy leaders - time management. They discuss the importance of awareness, boundaries, and delegation within effective time management. Christy introduces the Week Map, a tool she uses with busy leaders to help them evaluate where they are investing their time and how it impacts their ability to show up in the different aspects of their lives. Christy highlights the importance of expecting the unexpected and creating time for "white space." Dr. Jay and Christy discuss the impact of using these exercises and increased awareness to build more efficient systems. Tune into this episode to hear what it means to take back your time.

Download the Week Map Here: https://www.leadersq.com/takebackyourtime/

Follow Christy on Linkedin: https://www.linkedin.com/in/christytennantkrispin/

Time stamps: 

(00:00 - 01:34) Introduction

(01:35 - 07:26) Christy's Coaching Journey

(07:27 - 10:33) Awareness in Time Management

(10:34 - 15:44) Introducing the "Week Map" Exercise

(15:45 - 22:11) Week Map: Potential Outcomes and Exploring Solutions

(22:12 -27:56) Evaluating Time Investment: Add, Subtract, Multiply

(27:57 - 30:48) Expecting the Unexpected

(30:49 - 33:17) "Where is my time going?"

(33:18 - 33:56) Outro

For more information about intentionally building a culture that fits you or to take our Culture Brand Mini-Assessment, visit www.buildyourculturebrand.com 

Welcome back to the podcast! In this episode, Dr. Jay Raines welcomes Leiah Roberson, the owner and founder of The Little Things Marketing. Leiah introduces The Little Things Marketing, a company focused on providing tailored marketing solutions to Chick-fil-A owner-operators and their teams, and shares how her entrepreneurial journey led her to launching this company. Dr. Jay and Leiah unpack how successful marketing campaigns showcase the unique values and culture of the organization, and meets the unique needs and goals of each location. In April, Leiah launched the Little Things Marketing Tour, an adventure that has allowed her to spend nearly nine months traveling and connecting with Chick-fil-A teams all over the country, allowing her to capture their leadership in action. Leiah highlights her love for the Chick-fil-A brand and how that passion is woven into the work she produces for her clients. Leiah unpacks the challenges she has faced over the last few years as a business owner and the many lessons she carries with her today, including controlling the pace at which your business grows and prioritizing personal health to support business health. Tune in to hear Dr. Jay and Leiah dive into what it means to scale your story.

Interested in hearing more about The Little Things Marketing?

Website - www.thelittlethingsmarketing.com

Instagram - https://www.instagram.com/thelittlethingsmarketing

Linkedin - https://www.linkedin.com/company/the-little-things-marketing/

LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.

Time stamps: 

(00:00 - 01:04) Introduction

(01:05 - 02:20) What is The Little Things Marketing?

(02:21 - 06:45) Launching the Business

(06:46- 14:15) Going on Tour

(14:16- 19:09) Leadership in Action

(19:10 - 23:42) Tailored Marketing Solutions

(23:43 - 29:05) Learning Life Balance as an Entrepreneur

(29:06 - 30:02) Closing

For more information about intentionally building a culture that fits you or to take our Culture Brand Mini-Assessment, visit www.buildyourculturebrand.com 

Today Dr. Jay Raines is joined by Zach Jones, Owner-Operator at Chick-fil-A Silver Creek Valley & 101 in San Jose, CA. Zach kicks off the episode by sharing his football career and how a setback changed his trajectory, leading him to his career as a Chick-fil-A Operator. Reflecting on the impact of Culture Brand, Zach highlights how culture shows up in team-building, and impacts the way his leaders execute training and hiring. Zach goes on to share about the importance of effective systems, and how it creates deeper ownership for the leaders in his organization. Highlighting his passion for developing leaders, he shares about how he and his top-level leaders continue to invest in the team and organization through intentional leadership development. Drawing from his time as a collegiate football player, Zach shares which lessons from his coach impact the way he leads his organization today. Zach talks about how an unexpected rejection led to unexpected growth as he reflects on his journey through Chick-fil-A's Leadership Development Program. Together, Dr. Jay and Zach unpack the execution edge and how it can transform your organization.

LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.

Time stamps: 

(00:00 - 00:50) Introduction

(00:51 - 06:32) College Football & A Different Trajectory

(06:33 - 09:32) Leadership Superpower and Kryptonite

(09:33 - 12:49) Intentional Culture Through Culture Brand

(12:50 - 17:03) How Culture Brand Impacts Training and Hiring

(17:04 - 25:08) The Impact of Systems, Feedback Loops, and High-Level Accountability

(25:09 - 30:28) Cascading Leadership Development

(30:29 - 32:32) Lessons From Football: Commit to Excellence

(32:33 - 35:13) Unexpected Growth From Unexpected Challenges

(35:14 - 36:34) Closing

For more information about intentionally building a culture that fits you or to take our Culture Brand Mini-Assessment, visit www.buildyourculturebrand.com

In this episode, Dr. Jay Raines welcomes Ricky Dickson, Former CEO and President of Blue Bell Creameries. From a project in college to his retirement, Ricky shares scoops of wisdom from his dynamic 43-year-long career with the company. He shares challenges he faced early on in his career, highlighting the importance of embracing growth and remaining adaptable during change. Together, Dr. Jay and Ricky talk through Ricky's best practices in building culture and cascading ownership through the many levels of an organization as large as Blue Bell Creameries. Ricky recalls a turning point moment for Blue Bell and how they moved forward together, creating workplace habits that would impact the future of the company. Sharing love for his favorite flavor, Ricky highlights what it means to ensure a "hero product" remains a hero. Whether an emerging leader or an accomplished executive, you don't want to miss the insights shared in this episode.

Check out Ricky's new book - One Scoop at a Time - available for purchase now at https://onescoopatatime.com/.

Time stamps: 

(00:00 - 01:01) Introduction

(01:02 - 04:55) From Baylor to Blue Bell

(04:56 - 05:53) Ricky’s New Book: One Scoop at a Time

(05:54 - 07:31) Ricky's Favorite Flavor of Blue Bell 

(07:32 - 10:14) Leadership Superpower and Kryptonite

(10:15 - 16:25) Early Career Challenges

(16:26 - 18:22) Cultivating Culture and Ownership

(18:23 - 20:11) Cascading Ownership Through Multiple Levels

(20:12 - 23:16) Navigating Differences in Opinions

(23:17 - 27:48) Food Safety & Moving Forward

(27:49 - 30:18) Changing Workplace Habits

(30:19 - 35:09) Don't Compromise a Hero Product

(35:10 - 36:25) Exciting Things Ahead for Ricky

(36:26 - 37:15) Closing

For more information about intentionally building a culture that fits you or to take our Culture Brand Mini-Assessment, visit www.buildyourculturebrand.com 

Today, Dr. Jay Raines welcomes Meghan Fox, Senior Client Success Consultant, Belay Solutions, to share the "why" behind Belay Solutions and her key role in supporting business leaders as they begin working with virtual assistants and other virtual contractors. Meghan shares about factors she looks for when matching clients and contractors, the role of culture when onboarding a virtual assistant, and her experience working with Chick-fil-A Owner-Operators. Dr. Jay and Meghan dive into the relationship between vision and culture and how a healthy culture can move your vision forward. Meghan highlights how to know when you might benefit from a virtual assistant, and what it looks like for her to recalibrate with a client to find the best fit for their needs. Discover how virtual assistants can help busy leaders increase their capacity and create peace of mind.

LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.

Time stamps: 

(00:00 - 00:50) Intro

(00:51 - 02:00) Defining Meghan’s Role

(02:01 - 06:10) The Origin of Belay Solutions

(06:11 - 10:51) Leadership Superpower and Kryptonite

(10:52 - 16:00) Finding the Perfect Match

(16:01 - 19:26) The Role of Culture

(19:27 - 21:40) Onboarding Contractors

(21:41 - 23:15) A Diverse Clientele 

(23:16 - 25:37) Supporting Chick-fil-A Operators

(25:38 - 29:11) The Relationship Between Vision and Culture

(29:12- 32:01) The Impact on Owner-Operators

(32:02 - 35:31) Signs You Might Benefit From a Virtual Assistant

(37:36 - 41:10) Recalibrate with Clients

(41:11- 41:32) Closing