For more information about intentionally building a culture that fits you, or to take our Culture Brand Mini-Assessment, visit www.buildyourculturebrand.com

Welcome to the Build Your Culture Brand Podcast. Today Dr. Jay Raines is joined by Israel Allmand, currently the General Manager at Chick-fil-A Ramsey (NJ) and recently selected Owner-Operator. We start the episode with Israel sharing his leadership superpower and his leadership kryptonite, then move into how he maintains a spirit of gratitude despite being in a season of waiting for the next opportunity. Israel highlights how perceived failures changed his leadership trajectory for the best, what it looks like to show up authentically, and embracing an entrepreneurial spirit. When closing out the episode, Israel shares two key lessons from his mentors that he will take with him as he transitions from General Manager to Owner-Operator.

Don’t miss the bonus episode where Dr. Jay and Israel dive into defining and measuring a unique team culture using Culture BrandTM. Together they highlight specific ways that Culture Brand is used at Chick-fil-A Ramsey and what that means for them going forward. 

Special shoutout to Bob Kyle, Owner-Operator at Chick-fil-A Tuskawilla Rd and University in Forsythe (FL) and Ray Cowan, Owner-Operator at Chick-fil-A Ramsey (NJ).

LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.

Time stamps: 

(00:00 - 00:47) Introduction 

(00:48 - 04:11) Leadership Superpower and Kryptonite 

(04:12 - 06:32) Gratitude While Waiting for the Next Opportunity

(06:33 - 12:04) When Failure Changes the Trajectory

(12:05 - 15:44) Perseverance Through Adversity

(15:45 - 21:16) Embracing an Entrepreneurial Spirit

(21:17 - 25:40) Lessons from Mentors

(25:41 - 26:03) Closing

For more information about intentionally building a culture that fits you, or to take our Culture Brand Mini-Assessment, visit www.buildyourculturebrand.com

Welcome to the Build Your Culture Brand Podcast. Today Dr. Jay Raines is joined by Scott Wehn, Multi-unit Owner-Operator at Chick-fil-A (Federal, Bradburn, and Washington). We start the conversation with Scott sharing his leadership superpower and his leadership kryptonite, and then move on to how he intentionally develops the areas he is weaker in as a leader. Scott highlights how has been able to be more intentional in his working relationships, despite being a results-focused leader. As a successful multi-unit operator, Scott discusses the ways he has built systems to overcome the challenges he’s faced owning three locations. Whether you’re a new operator or a seasoned entrepreneur, you don’t want to miss the insights shared in this episode.

Shoutout to Zack Derelioglu, Owner-Operator at Chick-fil-A New Caney (TX)

Updated Time stamps: 

(00:00 - 01:29) Introduction 

(01:30 - 05:03) Leadership Superpower and Kryptonite 

(05:04 - 10:30) Building Relationships as a Results-Focused Leader

(10:31 - 16:26) Success in Operating Three Locations

(16:27 - 26:27) Developing a Team Mentality

(22:28 - 30:03) Overcoming Three Main Challenges

(30:04 - 32:23) Closing Thoughts 

For more information about intentionally building a culture that fits you, or to take our Culture Brand Mini-Assessment, visit www.buildyourculturebrand.com

Welcome to the Build Your Culture Brand Podcast. Today Dr. Jay Raines is joined by Ray Cowan, Owner-Operator at Chick-fil-A Ramsey (NJ)! Having joined the business at 16 years old, Ray knew early on that he wanted to become an Operator. When he was told he wasn't ready for the next role, it was his wife's humbling advice that led him to embrace personal development through the Leadership Development Program (LDP). As a successful Operator, Ray shares how he prioritizes development for himself and his team, including giving his team opportunities to lead. Highlights include how Culture Brand has changed the workplace culture, confronting your limitations as a leader, and creating tools for accountability. If you find yourself wondering how to design and measure a winning workplace culture, tune into this episode to find out how Ray prioritizes this in his organization.

Time Stamps:

(00:00 - 01:02) Introduction 

(01:03 - 06:20) The Humbling "No"

(06:21 - 10:33) Leadership Superpower and Kryptonite

(10:34 - 14:11) Seeing Limitations and Filling the Gaps

(14:12 - 21:04) Culture Brand and How It's Changed the Team

(21:05 - 23:12) Clarity Brings Accountability

(23:13 - 32:20) Intentionally Cultivating Culture

(32:21 - 36:21) Granting Opportunities to Lead

(36:22 - 37:10) Closing Remarks 

Welcome to the Build Your Culture Brand Podcast. Today Dr. Jay Raines is joined by two brothers, Chris and Daniel Liberatore, both Owner-Operators of separate Chick-fil-A locations! In this episode, guests Chris and Daniel share unique stories about starting with Chick-fil-A and the challenges and stress that accompany the journey. As brothers, Chris and Daniel have a unique competitive nature that adds an interesting dynamic to their discussion on the show. From discussing their individual leadership superpowers and vulnerabilities to sharing a story of success and stress, Chris and Daniel offer valuable lessons and insights for running a more successful business. They also highlight the benefits of having a sibling in the business, emphasizing how they support and encourage each other's growth as leaders. Together, they offer excellent advice specifically tailored to beginner entrepreneurs, ensuring that listeners gain valuable tips for starting their own business. Be sure to stick around until the end of the episode for their closing remarks.

Resources: 

For more information about intentionally building a culture that fits you, or to take our Culture Brand Mini-Assessment, visit www.buildyourculturebrand.com

Guests: Daniel Liberatore, Owner-Operator at Chick-fil-A Blairsville (GA)

Chris Liberatore, Owner-Operator at Chick-fil-A Cleveland (GA)

Time stamps: 

(00:00 - 01:10) Introduction 

(01:11 - 04:06) Leader Superpower and Kryptonite

(04:07 - 05:51) Getting Started with Chick-fil-A

(05:52 - 11:20) A Story of Success and Stress

(11:21 - 16:19) The Benefits of Having a Brother in Business

(16:20 - 22:54) Helping Each Other Grow as Leaders

(22:55 - 28:10) Advice for New Owner-Operators

(28:11 - 28:58) Closing

Welcome back to the Build Your Culture Brand podcast! In this episode, Dr. Jay welcomes special guest Jason Sutton, Owner-Operator at Chick-fil-A Quebec Street, to delve into the world of leadership and innovation in the fast-food industry. Dr. Jay and Jason kick off the episode by discussing the importance of planning and execution as a leader. From his experience in the military to being a Chick-fil-A Operator, Jason shares his perspective on leading by example and the power of a positive mindset when influencing and inspiring others. Other highlights include the value of connecting with other Operators, turning failures into opportunities, and creating a sustainable and successful culture.

For more information about intentionally building a culture that fits you, or to take our Culture Brand Mini-Assessment, visit www.buildyourculturebrand.com

Guest: Jason Sutton, Owner-Operator at Chick-fil-A Quebec Street

Time stamps: 

(00:00 - 01:11) Introduction 

(01:12 - 04:10) Motivating as a Leader

(04:11 - 05:31) Your Mindset Influences Your Team

(05:32 - 12:41) Journey from the Military to Chick-fil-A Operator

(12:42 - 18:26) Starting Innovation within Chick-fil-A

(18:27 - 22:28) Turning Failures Into Opportunities 

(22:29 - 24:13) Special Relationships and Sharing Advice

(24:14 - 27:43) Be a Learning Leader

(27:44 - 30:16) Creating a Culture for a Successful Team

(30:17 - 31:12) Closing

Welcome back to the Build Your Culture Brand podcast. In this episode of the podcast, Dr. Jay welcomes special guest Chris Darley, Operator at Chick-fil-A East Lake. Together, they delve into the topic of personal and professional growth, exploring the transformative power of embracing one's strengths and aligning one's soul with their work. Chris shares valuable insights from his own journey of growth, highlighting the importance of eliminating excuses and focusing on leveraging individual strengths within a team setting. Throughout the episode, they touch on various topics, including leadership in the long run, understanding DISC personality types in the workplace, the importance of a supportive network, and the mindset shift required for personal and professional development.

Resources: Soul Keeping by John Ortberg

Mindset by Carol Dweck

Shout out to:

Brad Williams, Owner-Operator at Chick-fil-A Moore Road and Chick-fil-A Sugarloaf

Jim Collins, Retired COO and President of Chick-fil-A, Inc.

David Daniels, Owner-Operator at Chick-fil-A West Georgia

For more information about intentionally building a culture that fits you, or to take our Culture Brand Mini-Assessment, visit www.buildyourculturebrand.com

Guest: Chris Darley, Operator at Chick-fil-A East Lake

Time stamps: 

(00:00 - 00:56) Introduction 

(00:57 - 02:20) Welcome Chris Darley!

(02:21 - 05:05) Leadership in the Long Run

(05:06 - 08:25) DISC Personality Types in the Workplace

(08:26 - 11:48) Journey of Growth 

(11:49 - 14:48) Surrounding Yourself with Support

(14:49 -17:38) Changing Your Mindset

(17:38 - 20:50) Sustainable Growth

(20:51 - 26:07) A Hard and Simple Life

(26:08 - 30:05) Aligning Your Soul With Your Work

(30:06 - 31:21) Outro

Welcome back to the Build Your Culture Brand podcast. This is the second half of our conversation with Mark Hufford, so if you haven’t seen the previous episode (episode 8), make sure to check that out first!

After hearing about how Mark received his second location in the previous episode, Dr. Jay wanted to dive deeper into the challenges of taking over an existing restaurant and the ongoing operation of multiple locations. Mark shares some wisdom on losing valuable employees and the values he holds when it comes to retention. Similarly, Mark describes a recent difficult time in his career that helped shape him into a more compassionate and authentic leader. Learning from his experiences, Mark highlights his shift in perspective from viewing his situation as a failure, to one of opportunity, hope, and incredible growth, both for himself and his team.

For more information about intentionally building a culture that fits you, or to take our Culture Brand Mini-Assessment, visit www.buildyourculturebrand.com

Timestamps:

(00:00 - 00:59) Introduction 

(01:00 - 02:38) Recap of Part One (Episode 8)

(02:39 - 04:34) Preparing for Multi-Operational

(04:35 - 07:02) Launching Leaders into the Next Season

(07:03 - 11:55) Navigating Alignment Between Different Locations

(11:56 - 17:34) When Challenges Bring Growth

(17:35 - 20:20) The Importance of Team Support

(20:21 - 21:44) Outro

Welcome to another episode of Build Your Culture Brand hosted by Dr. Jay Raines, joined by Mark Hufford, multi-unit Owner-Operator at Chick-fil-A West Walnut and Walton Boulevard. Join as Mark dives into his career journey leading up to Chick-fil-A, including how running a marathon helped him stand out as an Operator candidate. Follow as he explores where he’s often misunderstood in his role, how leadership starts from the inside out, and what it looks like to design and measure a winning culture. From his experiences of navigating his role as a multi-unit Operator, Mark highlights the importance of adapting during challenges and growing from experiences. Unravel the secrets behind his exceptional leadership, as he dives into his skillfully crafted approach to develop and nurture an environment that promotes growth, engagement, and unparalleled success.  

Special shout out to Rick Starkweather, Owner-operator of Chick-fil-A I-44 & Range Line Rd (Joplin, MO).

For more information about intentionally building a culture that fits you, or to take our Culture Brand Mini-Assessment, visit www.buildyourculturebrand.com.

Time stamps: 

(00:00 - 01:45) Introduction 

(01:46 - 06:28) Leadership Superpower and Kryptonite

(06:29 - 07:49) Journey to Chick-fil-A

(07:50 - 10:58) Standing Out as an Operator Candidate

(10:55 - 13:17) Overcoming Misunderstandings 

(13:18 - 14:49) Starting with Self-Leadership

(14:50 - 19:54) Using Culture Brand to Develop and Measure Culture

(19:55 - 24:53) Adapting When You Multiply Your Business

(24:54 - 27:24) Celebrating Wins

(27:25 - 29:09) Appreciations and Goodbyes 

Welcome back to the Build Your Culture Brand podcast! Join Dr. Jay Raines and his guest Stefan Bringas, Owner and Operator of Chick-fil-A South Mountain (AZ). Follow along as Stefan recounts his journey alongside Chick-fil-A and how it molded him into the leader he is today. Stefan shares how having a mentor has impacted him, the value of surrounding yourself with other leaders and advice for emerging Operators. Passionate about growth, Stefan illustrates what it looks like to be a forward-thinker while staying present in your business. Highlights include creating leaders who are adaptable, equipping leaders to take on growth opportunities and being a culture engineer. You don't want to miss this encouraging and informative episode of Build Your Culture Brand!

For more information about intentionally building a culture that fits you or to take our Culture Brand Mini-Assessment, visit www.buildyourculturebrand.com.

Time stamps: 

(00:00 - 03:46) Introduction

(03:47 - 06:43) When Culture Impacts the Community

(06:44 - 10:29) Leadership Superpower and Kryptonite

(10:30 - 12:59) Why Become an Operator?

(13:00 - 15:08) Balancing Confidence and Humility

(15:09 - 21:03) Surrounding Yourself with Other Leaders

(21:04 - 23:28) The Value of a Mentor

(23:29 - 25:15) Advice for Emerging Operators

(25:16 - 27:26) Developing Adaptable Leaders

(27:28 - 29:40) Equipping Leaders for Growth

(29:41 - 32:55) Getting Comfortable in the Gap

(32:56 - 34:48 ) Culture by Design

(34:49 - 35:54) Closing

Welcome back to the Build Your Culture Brand podcast! Today we are joined by Tate Smith, Owner-Operator of Chick-fil-a Hampden and Gardens on Havana (CO). From a part-time job in college to multi-unit operation, Tate tells the story of his unexpected journey with Chick-fil-A. As an emerging leader, Tate was able to see the impact of a positive environment, which helped evolve his passion for equipping, developing and encouraging leaders. Through the years, Tate has learned the value of resiliency during challenges, growing from setbacks and cultivating a clear vision. Understanding systems of nurturing and seasons of growth, he used a Jade plant to inspire the leadership development strategy that has become foundational for his business. 

Resources Mentioned:

https://www.life.church/leadershippodcast/

https://www.amazon.com/Confessions-Grieving-Christian-Zig-Ziglar/dp/0805427457

https://www.eosworldwide.com/traction-book

Time Stamps:

(00:00 - 02:36) Introduction

(02:37 - 07:14) The Road to Becoming an Operator

(07:15 - 12:30) Seasons That Brought Growth

(12:31 - 16:32) Challenging Leaders and Creating Results

(16:33 - 21:32) Jade Leadership Strategy

(21:33 - 25:29) Culture Rooted in Encouragement

(25:29 - 29:32) Marks of Success

(29:33- 31:33) Power of a Positive Environment

(31:34 - 33:55) Growing Together  

(33:56 - 34:42) Closing