In this episode, Patrick Darby welcomes back recurring guest Stephen Kopshaw, a seasoned COO with extensive experience in helping businesses scale and optimize their operations. Stephen discusses the pivotal role of a COO, emphasizing how this position orchestrates team productivity and efficiency. They explore the common pain points businesses face, such as slowdowns in project completion and lack of team accountability, and how a COO can address these issues by implementing better communication, project management systems, and meeting cadences. Stephen explains the financial rationale behind hiring a COO, suggesting that a COO should help increase a company’s revenue by at least four times their salary. They also delve into the nuances of knowing when to hire a COO full-time versus on a project basis and the importance of having clear, measurable outcomes for team members.
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