Customer success is becoming the next major frontier for AI agents. In this episode, we sit down with Teemu Kinos, co-founder of Skene.ai, to unpack how AI agents are reshaping onboarding, retention, and expansion for modern SaaS companies.
Teemu shares how Skene helps teams deploy customer success agents that proactively guide users, surface friction, and drive activation without overwhelming human teams. We talk about why most products lose users not because of poor features, but because onboarding and time-to-value break down early. Teemu explains how AI agents can monitor behavior, personalize guidance, and intervene at the exact moments that matter.
We also dig into product-led growth in the AI era. What changes when your product can observe, learn, and adapt in real time? How should founders think about human versus agent-driven touchpoints? Teemu walks through practical use cases, early customer wins, and the metrics that actually matter when measuring success automation.
Finally, we zoom out to the bigger picture. Customer success is no longer a support function. It is becoming a core growth lever. Teemu shares lessons for founders building AI products today, including where agents add real value, where humans still win, and how to avoid over-automating trust.
If you are building a SaaS product, an AI agent, or a PLG motion that depends on retention and expansion, this episode will change how you think about growth after the signup.